01/08/2025 - Meeting MaterialsAMBASSADORREPORTJULY 2024
Downtownslc.org
Ambassador Hotline
801-541-6662
DEFINITIONS
Ambassador connects with a businesses to inform
them of resources available to them.
Business Contacts
Calls for Service
Citizen Assists
Encampments
Safety Escort
Social Services Referral
Wellness Check
VOA Referral
Merchants calling the Ambassador Hotline for
assistance.
Assistance provided to a citizen (e.g. Info about
festivals/events, directions, info on the Ambassador
program, etc.).
A location where individuals are camping overnight or a
location with one or more tents.
A request from a citizen to walk them to their
destination.
Referrals to services providers that assist with medical
care, shelter, and food assistance.
Verbal or visual check to ensure an individual’s safety
and well-being.
Referrals specifically made to Volunteers of America
Outreach.
OUTREACH
Our Outreach Ambassador team provides
wellness checks and encampment visits multiple
times a day to build rapport with those
experiencing homelessness. Our goal is to refer
individuals to a provider that can further assist
them in their journey out of homelessness.
FIELD OBSERVATIONS
The heat map below shows the areas where wellness
checks occurred. During the month of July our team of
Ambassadors completed 1582 wellness checks.
OUTREACH SERVICES JULY 2024
Detox 12
VOA Referral 23
Clothing & Hygiene 101
Food/Water 165
Medical Care 20
Shelter 27
Other Resources 102
Narcan Administered 1
OUTREACH
INITIATIVES
The Ambassador team works to ensure every
unsheltered individual is connected to resources.
The team provided a total of 451 connections to
resources during the month of July.
SAFETY
FIELD OBSERVATION
The Ambassador strive to make our city as safe as possible.
Ambassador engage with individuals that are panhandling,
utilizing drugs, blocking business entrances and sidewalks.
We encourage folks that are blocking sidewalks and
entrances to utilize day shelters and other community
spaces so they do not impede on daily business.
Our Hospitality Ambassador team engages with
businesses, citizens, and visitors within our service areas
to provide resources. This includes flyer distribution on
upcoming events, providing education on safety
resources, and introducing ourselves to new businesses.
HOSPITALITY SERVICES JULY 2024
Business Contacts 2478
Citizen Assist 278
Directions Provided 107HOSPITALITY
INITIATIVES
Our Ambassador Erick playing the piano for a downtown visitor during
Bachauer - Forte Fridays.
CLEANING
INITIATIVES
The Ambassador team supplements cleaning efforts in
our service areas by picking up trash on the sidewalk
while walking their route. During the month of July the
team collected 352 bags of trash and removed and
disposed of 62 needles.
BEFORE
AFTER
