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031 of 2008 - adopting the Library budget for Fiscal Year 2008-2009 • 0 08-1 B 08-2 SALT LAKE CITY ORDINANCE No. 31 of 2008 (Adopting the budget for the Library Fund of Salt Lake City, Utah for fiscal year 2008-2009) AN ORDINANCE ADOPTING THE BUDGET FOR THE LIBRARY FUND OF SALT LAKE CITY, UTAH FOR FISCAL YEAR 2008-2009. PREAMBLE Pursuant to the provisions of Section 10-6-111 of the Utah Code Annotated, the City Budget Officer prepared and filed with the City Council a tentative budget in proper form for all funds for which budgets are required by said law, including the budget for the Library Fund, for fiscal year 2008-2009. The tentative budget was accompanied by a budget message as required by law. The tentative budget, including the budget for the Library Fund, was adopted by the City Council in Resolution No. 29 of 2008, on May 6, 2008. Section 10-6-118 of the Utah Code Annotated requires that before the 22nd day of June of each fiscal year or, August 17, in case of a property tax increase under Sections 59-2-919 through 59-2-923 of the Utah Code Annotated, the governing body shall, by resolution or ordinance, adopt a budget for the ensuing fiscal year for each fund for which a budget is required. The City budget officer has now prepared a budget for the Library Fund, in proper form. NOW, THEREFORE, be it ordained by the City Council of Salt Lake City: • SECTION 1. PURPOSE. The purpose of this ordinance is to adopt the budget for the Library Fund, for fiscal year 2008-2009. All conditions precedent to the adoption of the budget for the Library Fund have been accomplished. SECTION 2. ADOPTION OF BUDGET. The budget attached hereto and made a part of this Ordinance, shall be, and the same hereby is adopted as the budget for the Library Fund of the City for the fiscal year beginning July 1, 2008 and ending June 30, 2009, in accordance with the requirements of Sections 10-6-105, 10-6-118 and 59-2-923 of the Utah Code Annotated. The budget for the Library Fund is subject to the approval of the Mayor and reconsideration of the City Council pursuant to Section 10-3-1214 of the Utah Code Annotated. SECTION 3. FILING OF BUDGET. The City Budget Officer is hereby authorized and directed to certify and file copies of the budget with the State Auditor as required by Section 10-6-118 of the Utah Code Annotated. SECTION 4. PUBLIC INSPECTION. The City Budget Officer is hereby authorized and directed to certify and file copies of the budget in the office of said Budget Officer and in the Office of the City Recorder, which budget shall be available for public inspection during regular business hours as required by Section 10-6-119 of the Utah Code Annotated. SECTION 5. EFFECTIVE DATE. This Ordinance shall be deemed effective on July 1, 2008. 2 , Passed by the City Council of Salt Lake City, Utah, this 17th day of June , 2008. \ \ i (Ir ,6,A.,(... CHA ERSON ATTEST: e C I EPUTY CITY RECORDS Transmitted to the Mayor on June 17, 2008 . Mayor's Action: x Approved. Vetoed. Cai UTW r f 2A.0&(10 / or-rvEtWolz..-) MAYOR ATTEST: CHIEF DE UTY CI RECO ER APPROVED AS TO FORM " Sdt Lake City Attome a Office 4 ,tij ,1 eDate - O� b i„ - : )4 ,,i4 :, ; ,%: Bill No. 31 of 2008. Published: July 1, 2008 . HB_ATT Y-#4 0 8 3-v 1-Ad opt_fin all ibrary_budget_2008.DOC 3 , • The City Library THE SALT LAKE CITY PUBLIC LIBRARY SYSTEM Operating and RECEIVED lUN 19 qp C a p i to I CITY RECORDER Budget Fiscal Year 2008- 2009 The City Library Salt Lake City Public Library System OPERATING AND CAPITAL BUDGET APPROVED BY LIBRARY BOARD OF DIRECTORS APRIL 17, 2008 FISCAL YEAR 2008-2009 TABLE OF CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION TO PLANS AND PRIORITIES 2 INCOME AND REVENUES 3 • Summary of General Property Tax Request 4 • Revenue Sources Operating Fund and Capital Fund 4 OPERATING BUDGET EXPENDITURES • Summary of Operating Budget Expenditures 7 • Buildings and Grounds 9 • Materials 12 • Personnel 17 • Services 21 CAPITAL BUDGET EXPENDITURES 27 • Summary of Capital Budget Expenditures 28 BUILDING DESCRIPTIONS • Main Library • Anderson-Foothill Branch • Chapman Branch • The Corinne and Jack Sweet Library • Day-Riverside Branch • Sprague Branch APPENDIX • Strategic Plan 2007-2009 A— 1 The CityLibrary SALT LAKE CITY PUBLIC LIBRARY SYSTEM EXECUTIVE SUMMARY Small growth was seen in property tax revenues for 2007-08, and the City Library assumes that a small increase in growth will be seen again in the coming year. Balancing the budget remains a difficult challenge as use of services, facilities, and collections continue to increase. However, fixed costs, such as health insurance premiums, continue to increase at much greater levels. For 2008-09, the Operating Contingency was reduced and property tax revenues were shifted from capital to operating. This will be the last year that the City Library can sustain service levels without a tax increase. Additional funds will also be necessary to operate a new Glendale Branch Library. Although the Library will not ask for an increase to the tax rate this year, it will be imperative that a tax rate increase be addressed in 2009-10. Priorities for 2008-09 include: • Revitalization and renewal — in the finest sense — as the Board provides a community-wide orientation for the new Library Director. • Bringing the City Library's web site up to industry standards. • Managing of increased use without increased staff • Seeking additional partnerships and cooperative projects to continue excellent programs and events. • Beginning the programming phase of the new branch of the library in the Glendale neighborhood and proceeding into the design phase of this new facility, as much as the Library's budget will support. 4/17/08 Page 1 r______ INTRODUCTION TO PLANS AND PRIORITIES MISSION STATEMENT The Salt Lake City Public Library is a Dynamic Civic Resource That Promotes Free and Open Access to Information, Materials and Services To All Members of the Community to Advance Knowledge Foster Creativity Encourage the Exchange of Ideas Strengthen Community and Enhance the Quality of Life The proposed Operating Budget maintains an assumption of little growth in revenues attributed to the numerous properties off the market in the downtown area, the relatively flat revenues from property taxes, and lower interest rates. We have seen very small increases in fine revenue collections. No increase to the tax rate is requested for 2008-09. However, in 2009-10, it will be imperative to increase the tax rate in order to maintain current levels of service and to complete and operate a branch library in the Glendale area. The City Library continues to be met with minimal natural growth in property taxes and consistent inflation in costs for human resources, such as health insurance premiums and performance-based merit costs. Other fixed costs, such as utilities, have seen increases that present challenges in our budget planning. While maintenance and repair of library buildings is a top priority, the supplies and services necessary to maintain the standard necessary for our public buildings are continually rising in cost. With a consistent effort to control costs and save any unexpended revenues over the past few years, the Library has built a strong Capital Fund to help support the construction of a new Glendale Branch Library. Property was purchased in April 2007. The Library is ready to begin the programming phase of this project during the 2008-09 budget year and will proceed with design, construction, and operation of this new facility as budget and funding allow. 4/17/08 Page 2 • INCOME AND REVENUES THE PRESENT The revenue picture for 2008-09 is somewhat encouraging for the City Library. The certified tax rate for 2007-08 reflected 1.25% in new growth. The final 2007 tax settlement resulted in property taxes exceeding original estimates based on the certified tax rate of .000657 by $441,690 or 3.61%. However, interest rates are discouraging, decreasing from 5%+ to 3%+. The costs associated with Unique Management (UMI) collections system to assist in collecting overdue accounts have been offset by increased fine collections, thus resulting in marginal increases in fine collections. The ability for patrons to pay online with a credit card has been well used. THE FUTURE Legislation several years ago limited windfall revenues when property tax growth was good and also protected revenues when property tax growth is less than projected. The result is property tax revenue estimates which are based on the prior year's budget determined by the prior year's certified tax rate. The City Library is hopeful some new growth will be realized when the 2008 certified tax rate is set in June 2008. The Library's budget for property tax revenues reflects a very modest 0.75% in new growth. 4/17/08 Page 3 • SALT LAKE CITY PUBLIC LIBRARY SUMMARY OF GENERAL PROPERTY TAX REQUEST 2008-2009 BUDGET 2006-07 2007-08 2008-09 ACTUAL BUDGET BUDGET Operating $12,727,250 $12,220,805 $12,445,448 Capital 25,000 25,000 - TOTAL GENERAL PROPERTY TAX $12,752,250 $12,245,805 $12,445,448 REVENUE SOURCES OPERATING FUND AND CAPITAL FUND 2008-2009 BUDGET 2006-07 2007-08 2008-09 ACTUAL BUDGET BUDGET OPERATING REVENUE General Property Tax $12,727,250 $12,220,805 $12,445,448 Copier/Printer and Sundry Revenue 92,429 70,000 70,000 Fines and Collections 395,850 425,000 425,000 Interest 269,918 250,000 200,000 Grants 23,560 25,000 25,000 Donations 72,093 100,000 100,000 Leases 66,762 70,000 70,000 Events/Conferences 44,737 40,000 40,000 TOTAL OPERATING REVENUE $13,692,599 $13,200,805 $13,375,448 CAPITAL REVENUE General Property Tax $ 25,000 $ 25,000 $ RDA Rebate 110,491 100,000 - Interest 101,765 75,000 150,000 Prior Year Capital Fund Balance - est. 3,380,000 est. 3,500,000 Donations and Grants 480,400 50,000 50,000 Miscellaneous/Sundry Revenue 36,993 - TOTAL CAPITAL REVENUE $ 754,649 S 3,630,000 $ 3,700,000 TOTAL BUDGET S14,447,248 $16,830,805 S17,075,448 4/17/08 Page 4 GENERAL PROPERTY TAX Property tax revenues for 2007-08 included very moderate new growth. Based on property tax revenues received for 2007, the City Library is hopeful that the revenue picture for 2008-09 will include some new growth and is projecting that growth conservatively at approximately 0.75%. On June 17, 2008, the City Council approved the Library's certified tax rate of .000618 for 2008. The certified tax rate will generate $11,125,968. Additional tax revenues from motor vehicle collections, miscellaneous collections, and real and personal property prior years collections are estimated to generate $1,319,480. COPIER/PRINTER AND SUNDRY REVENUE Revenues included in this budget center are computer printing, copy machines, and filming. Cost recovery software for printing has provided an additional revenue source equal to revenues received from copy machines. The Main Library and Chapman Branch continue to be desired locations for film crews. FINES AND COLLECTIONS The cost of collecting overdue materials and accounts through Unique Management (UMI) collections system has offset any projected increases in revenues received. However, a significant number of materials have been returned and this provides better patron service, which is the ultimate goal. Indirect cost savings are realized by not reordering and processing popular materials which are not returned. Also, patrons now have the ability to pay fines, charges, and make donations online with credit cards. INTEREST The continuing decrease in interest rates over this past year has resulted in a loss of anticipated revenues. The Library is currently earning 3.5982% on funds invested in the Public Treasurer's Investment Fund. The same time last year, interest earnings were at 5.2384%. GRANTS The City Library continues its efforts to raise private funds to supplement tax and fee revenues. This year, efforts will again be made to apply for grants with particular emphasis upon strengthening the Library's capacity to cooperate with other agencies on literacy services. 4/17/08 revised 6/17/08 Page 5 GENERAL PROPERTY TAX Property tax revenues for 2007-08 included very moderate new growth. Based on property tax revenues received for 2007, the City Library is hopeful that the revenue picture for 2008-09 will include some new growth and is projecting that growth conservatively at approximately 0.75%. COPIER/PRINTER AND SUNDRY REVENUE Revenues included in this budget center are computer printing, copy machines, and filming. Cost recovery software for printing has provided an additional revenue source equal to revenues received from copy machines. The Main Library and Chapman Branch continue to be desired locations for film crews. FINES AND COLLECTIONS The cost of collecting overdue materials and accounts through Unique Management (UMI) collections system has offset any projected increases in revenues received. However, a significant number of materials have been returned and this provides better patron service, which is the ultimate goal. Indirect cost savings are realized by not reordering and processing popular materials which are not returned. Also, patrons now have the ability to pay fines, charges, and make donations online with credit cards. INTEREST The continuing decrease in interest rates over this past year has resulted in a loss of anticipated revenues. The Library is currently earning 3.5982% on funds invested in the Public Treasurer's Investment Fund. The same time last year, interest earnings were at 5.2384%. GRANTS The City Library continues its efforts to raise private funds to supplement tax and fee revenues. This year, efforts will again be made to apply for grants with particular emphasis upon strengthening the Library's capacity to cooperate with other agencies on literacy services. 4/17/08 Page 5 DONATIONS The City Library has been successful in raising funds for special programs and projects with the continued support of the Friends of the Library and private foundations and individuals. The Library has been included as a beneficiary in several estates over the past few years. Although these funds cannot be budgeted, we are grateful to patrons who have thought of the Library. LEASES The City Library receives rent from the shops on Library Square. All spaces on Library Square are currently occupied. EVENTS/CONFERENCES Frequent use of library facilities, both during and after library hours, has resulted in revenue from rental fees. 4/17/08 Page 6 SUMMARY OF OPERATING BUDGET EXPENDITURES 2006-07 2007-08 2008-09 ACTUAL BUDGET BUDGET BUILDINGS AND GROUNDS Buildings-Maintenance $ 207,293 $ 195,000 $ 195,000 Equipment-Maintenance 51,763 55,000 55,000 Buildings and Equipment-Contract Services 269,327 315,000 315,000 Building Security 110,672 120,000 120,000 Equipment Purchases 28,260 25,000 25,000 Heating and Fuel 144,296 155,000 155,000 Lights and Power 337,854 340,000 360,000 Motor Equipment-Service and Maintenance 11,076 6,000 6,000 Rent-Property and Equipment 3,056 5,000 5,000 Water 40,921 42,000 42,000 TOTAL BUILDINGS AND GROUNDS $ 1,204,518 $ 1,258,000 $ 1,278,000 MATERIALS Binding $ 6,304 $ 6,000 $ 6,000 Books and Reference Sources 957,173 948,305 887,305 CD-ROMS 2,962 2,000 2,000 Computer Reference Sources 149,776 155,000 180,000 Downloadable Audio - 32,500 32,500 Maps 809 1,000 1,000 Periodicals 104,378 134,000 120,000 Sound Recordings 353,944 300,000 325,000 Visual Recordings 327,765 300,000 325,000 TOTAL MATERIALS $ 1,903,111 $ 1,878,805 $ 1,878,805 PERSONNEL Salaries and Wages $ 6,529,395 $ 6,850,000 $ 6,945,643 Employees' Insurance 745,133 813,000 900,000 Social Security 481,277 506,000 508,000 Retirement 601,913 640,000 640,000 Unemployment Compensation 1,791 6,000 6,000 Other 11,782 18,000 18,000 TOTAL PERSONNEL $ 8,371,291 $ 8,833,000 -$ 9,017,643 4/17/08 Page 7 2006-07 2007-08 2008-09 ACTUAL BUDGET BUDGET SERVICES Cataloging Charges $ 76,290 $ 80,000 $ 80,000 City Administrative Charge 20,502 20,000 20,000 Copier-Printer Supplies 29,442 30,000 30,000 Insurance 203,696 220,000 220,000 Library Supplies 205,618 175,000 175,000 Office Supplies 10,121 14,000 14,000 Payroll Processing Charge 12,181 15,000 15,000 Postage 103,381 130,000 130,000 Professional and Technical 40,195 61,000 61,000 Professional and Technical-Attorney 2,959 8,000 8,000 Programming 175,752 140,000 140,000 Publicity 60,839 60,000 60,000 Staff Training and Development 24,942 25,000 25,000 Sundry Expense 52,935 27,000 27,000 Telephone 111,974 125,000 125,000 Travel 14,323 21,000 21,000 TOTAL SERVICES $ 1,145,150 $ 1,151,000 $ 1,151,000 TOTAL OPERATING EXPENDITURES $12,624,070 $13,120,805 $13,325,448 CONTINGENCY 80,000 50,000 TOTAL $12,624,070 $13,200,805 $13,375,448 4/17/08 Page 8 BUILDINGS AND GROUNDS HIGHLIGHTS General use of the Main Library and all of its branches continues to increase as does the use of the meeting room facilities at all locations. The demand this places on both maintenance staff and the facilities of the City Library System is significant. Skilled upkeep and general maintenance and care provide that the overall condition of the facilities continues to be very good. In order to ensure responsible upkeep of all facilities, additional attention must be paid to preventative maintenance, rest rooms, cleaning, and painting. While these efforts are of utmost importance, the Library's goal is to carry out these responsibilities with no additional funding this year. There was a moderate increase in the 2008-09 Buildings Maintenance budget line to support the increase in the cost of utilities. Our expectations of CBI, the company that provides security at the Main Library, have been fine-tuned and will continue to reflect adjustments as necessary. Changes in procedure and efficiency have resulted in a lower cost to the Library, and additional changes will continue to be explored to provide the best protection and care we can offer. • FUTURE PRIORITIES Priorities for 2008-09 include: • Continuing use of efficiencies to conserve in the expense of time and money while providing safe, comfortable buildings. • Providing security for the Main Library through continued expectations of CBI and defining procedures that provide the best, possible outcome. • Initiating the programming phase and beginning the design phase for building a branch library in the Glendale area. 4/17/08 Page 9 SALT LAKE CITY PUBLIC LIBRARY BUILDINGS AND GROUNDS BUDGET 2007-08 2008-09 BUDGET BUDGET Buildings—Maintenance $ 195,000 $ 195,000 Equipment—Maintenance 55,000 55,000 Buildings and Equipment—Contract Services 315,000 315,000 Building Security 120,000 120,000 Equipment Purchases 25,000 25,000 Heating and Fuel 155,000 155,000 Lights and Power 340,000 360,000 Motor Equipment—Service and Maintenance 6,000 6,000 Rent—Property and Equipment 5,000 5,000 Water 42,000 42,000 TOTAL BUILDINGS AND GROUNDS $1,258,000 $1,278,000 BUILDINGS—MAINTENANCE Increased use of all facilities has an impact on building maintenance. The Main Library is now over five years old and requires some repainting and upkeep due to heavy use and traffic. EQUIPMENT—MAINTENANCE This budget supports ongoing maintenance costs of all equipment (not currently on maintenance contracts), including computer equipment. BUILDINGS AND EQUIPMENT—CONTRACT SERVICES The City Library routinely contracts for a variety of services when outsourcing is a more efficient and economical solution. This category includes such things as computer service and maintenance contracts, elevator maintenance, garbage removal, indoor plant maintenance, copier and alarm service contracts, and window washing. Austerity measures are implemented to reduce the frequency and scope of some contracts where possible. 4/17/08 Page 10 BUILDING SECURITY The security contract with CBI includes a scheduled presence at only the Main Library with visits to the branches on a varied and rotating basis or as needed. The expectations of CBI have been fine-tuned and will continue to reflect adjustments as necessary. Changes in procedure, coverage, and efficiency have resulted in a lower cost to the Library and will continue to be explored. Scheduling changes will soon offer coverage by two officers at all times. EQUIPMENT PURCHASES Minor equipment purchases unrelated to computers come from this budget center. This level maintains the ability to fund minor equipment requests which are prioritized in April each year. UTILITIES The budget for utilities is always challenging. The City Library continues to monitor usage and looks for ways to reduce costs. An increase in the lights and power budget is based on current projected costs. MOTOR EQUIPMENT—SERVICE AND MAINTENANCE This account covers operational and maintenance costs related to the City Library's five delivery and maintenance vehicles. RENT—PROPERTY AND EQUIPMENT The amount budgeted during the past year was adequate and will sustain the Library's needs. WATER Currents funds in this budget center should be adequate for the upcoming year. 4/17/08 Page 11 MATERIALS Circulation for the City Library System continues to exceed 3.3 million items per year — nearly three times the national average per capita for libraries our size. Demand for materials in all formats continues to grow, including rising interest in downloadable formats for music, film, and audible books — especially books on CD. The use of online databases continues to climb — "pages" viewed monthly average around 300,000. Due to a flat budget, funds are not available to increase the materials budget this year. The $50,000 reduction in the materials budget for 2007-08 cannot be recouped this year. The percentage of the total budget spent on materials has dropped to 14%. HIGHLIGHTS In 2007-08, the City Library: • Expanded the periodicals collection to better meet the needs of patrons by purchasing additional copies of the most popular titles in response to increasing demand. • Targeted the Salt Lake City business community with enhanced reference service. The Library expanded and upgraded its business reference resources. Emphasis was placed on outreach to the business community to understand its needs and to help individuals and businesses become more aware of what resources the Library has and how it can be of assistance. • Found success in the downloadable audio collection, which are also known as e- audiobooks. Included are a variety of popular and classic fiction, nonfiction, young adult, children's, and international language audiobooks. This service is available from home for patrons with computer and Internet access. PADs, predownloaded audiobooks, have been added and have immediately found a patron base. • Increased and enriched collections and services for patrons with remote electronic access, both from within the Library as well as from home. New databases were added to meet the needs of patrons and the business community, including Standard and Poor's Net Advantage and Business Decisions, which has no print equivalent, and can be the ultimate tool for the placement of new or expanded businesses. • Refreshed the Art Print collection, a unique collection that supports Salt Lake's art and educational community. 4/17/08 Page 12 FUTURE PRIORITIES Priorities for 2008-09 include: • The continuing development of the highly used international collection of over 80 languages in both fiction and nonfiction for adult patrons. • Making available literacy materials to all patrons and development of an EZ collection at the Chapman Branch Library. Although this service originated at the Main Library, it will be monitored as a possibility for other branches in the future. • Adding video to the downloadable products that are heavily used by library patrons. • Continuing development of the new format called Playaways. This preloaded digital audio player has completed a successful trial period. EFFORTS TO CONTROL COSTS • The City Library continually streamlines its acquisition process and takes advantage of online ordering tools so that we are able to buy more materials with fewer staff, maximize available discounts, and provide new materials to patrons faster. • The City Library's centralized selection process continues to pay dividends in efficiency by eliminating unnecessary duplication of titles and achieving better distribution of titles to branches. • By offering downloadable resources, the City Library keeps up with the new, in- demand technologies and is able to deliver materials and resources more quickly and with less labor. • By cooperating with the Friends of the Library organization and systematically reviewing those books that are received as donated gifts, the City Library pulled 5,425 items into its collection that did not need to be purchased. Materials not added to the Library's collection are sold by the Friends at its semiannual booksales. 4/17/08 Page 13 SALT LAKE CITY PUBLIC LIBRARY MATERIALS BUDGET 2007-08 2008-09 BUDGET BUDGET Binding $ 6,000 $ 6,000 Books and Reference Sources 948,305 887,305 CD-ROMS 2,000 2,000 Computer Reference Sources 155,000 180,000 Downloadable Audio 32,500 32,500 Maps 1,000 1,000 Periodicals 134,000 120,000 Sound Recordings 300,000 325,000 Visual Recordings 300,000 325,000 TOTAL MATERIALS $1,878,805 $1,878,805 The primary mission of the City Library is to provide access to information and ideas through materials and services for all members of the community. The Library's ability to fund the materials budget at adequate levels is a continual challenge under the most optimal circumstances due to increasing fixed costs, the continually rising cost of materials, and demand for materials in a growing variety of formats. The Materials budget line remains flat this year, even though it was cut by $50,000 last year due to a certified tax rate which was less than the projected growth in the approved budget. The 2008-09 budget readjusts categories to reflect the change in format use by the public. BINDING This budget reflects the amount required to bind back issues of well used magazines. Binding periodicals is vital for the City Library's ability to organize and protect its in-depth magazine collection. 4/17/08 Page 14 • BOOKS AND REFERENCE SOURCES While use of traditional print resources continues to grow and the Library strives to sustain book collections, this budget also responds to the demand for other formats. The number of patrons using library resources from home is outstanding. In 2007, more than three million pages were viewed. The City Library will continue the successful push to target the Salt Lake City business community with enhanced reference service in both print and online services. CD-ROMS Demand for this format is felt primarily in children's educational materials. Finding license-free materials creates a challenge in developing this collection. COMPUTER REFERENCE.SOURCES Many reference resources that were once available both in print and online are now only available as a computer reference source. Often, the cost of the online version is much more expensive and yet can serve more patrons. The Library is continually evaluating the best delivery method and seeks to extend availability to home and business users whenever possible. DOWNLOADABLE AUDIO Downloadable audio (also known as e-audiobooks) allows library patrons to download and listen to a variety of popular and classic fiction, nonfiction, young adult, children's, and international language audiobooks. This service is available from home for patrons with computer and Internet access. The start-up collection has been well used and will continue to grow by adding new, unabridged titles and will branch out into additional vendors. MAPS Funds are allocated to keep this ongoing collection current. PERIODICALS Magazines and newspapers remain a timely and popular source of current and historical information for patrons. Use of the magazine collections throughout the City Library System is heavy. 4/17/08 Page 15 SOUND RECORDINGS Circulation in the area of compact discs and books-on-CD continue to rise. Increasing demand in the CD format has required the City Library to carefully consider the proportion of the materials budget spent on audiovisual formats. VISUAL RECORDINGS The demand for the DVD format continues to grow. The need for more nonfiction issues and topics continues to increase. Patrons requiring information on international topics and the increased use of more expensive selections for training and development by the business community contribute to create demand. SLIDES This year the slide collection, existing primarily of art photos, will be discontinued and sold at the Friends of the Library fall booksale. 4/17/08 Page 16 PERSONNEL HIGHLIGHTS The City Library was named LIBRARY OF THE YEAR in 2006 by Library Journal primarily because of our excellent staff and their dedicated service to the community. While a great staff is our most valuable asset, personnel remains the most costly budget category for the City Library System. The Library continually seeks to control personnel costs while seeking fair and competitive compensation for all employees. Highlights of the year include: • Focused attention on high-quality training and staff development, sponsoring a wide variety of programs to improve and expand staff skills. • Added a Web Services Manager position to manage digital content and web delivery services such as databases and resources, a great web site, downloadable audio and video, literacy resources, and much more. A significant number of Salt Lake City residents now use the Library online, and the Library needs to be more responsive and equipped to respond to its growing clientele of remote users. • Increased efforts to hire staff with language skills for an increasingly diverse community. The City Library has a history of hiring bilingual staff and maintaining a presence at ethnic community events. • Replaced the human resources online employee information system, resulting in financial savings and better communication. • Expansion of a Staff Wellness program and activities to encourage good health, reduced use of sick leave, fewer work-related injuries, and reduced turnover. FUTURE PRIORITIES Priorities for 2008-09 include: • Completing a staff utilization and salary study with the help of outside consultants. • Without an increase in cost, seeking a more effective counseling service for staff. • Expanding the mentoring program with an additional goal of building the next librarians for Salt Lake City. • Using community input, find ways to increase the City Library staffs ethnic diversity. 4/17/08 Page 17 EFFORTS TO CONTROL COSTS ■ The City Library continues to carefully evaluate and control the current number of employees to ensure high productivity and appropriate staff utilization. ■ The City Library will add more options for health insurance that allow for lower premiums with higher deductibles. ■ The City Library will continue use of volunteer help where appropriate. ■ The City Library will continue to encourage staff to utilize the flexible spending options to maximize their pretax dollars, which also lowers matching Social Security costs. 4/17/08 Page 18 SALT LAKE CITY PUBLIC LIBRARY PERSONNEL BUDGET 2007-08 2008-09 BUDGET BUDGET Salaries and Wages $6,850,000 $6,945,643 Employees' Insurance 813,000 900,000 Social Security 506,000 508,000 Retirement 640,000 640,000 Unemployment Compensation 6,000 6,000 Other 18,000 18,000 TOTAL PERSONNEL $8,833,000 $9,017,643 The City Library has reason to be proud of the caliber of its workforce. During another demanding year, the staff continue to be willing to work hard while being flexible and committed to the growing mission of the Library. SALARIES AND WAGES This budget recognizes the increases necessary to maintain salaries and benefits, including the performance-based merit system. It includes a 2% across-the-board wage adjustment half way through the fiscal year in January 2009 to maintain competitive salaries. EMPLOYEES' INSURANCE City Library employees are covered by PEHP's Local Governments Risk Pool. Health care costs for 2008-09 increased by 8.22%. The Library desires to contribute an equal amount for each salaried staff member to support insurance. Workers Compensation insurance coverage for April 1, 2008, to April 1, 2009, increased significantly. Staff are working with Workers Compensation Fund of Utah to reduce future costs where possible. 4/17/08 Page 19 SOCIAL SECURITY The rate for Social Security is 7.65%. However, the City Library experiences a lower overall rate in Social Security benefits due to increased staff use of pretax dollars for health care costs (cafeteria plan/flexible spending). RETIREMENT Benefited library employees are covered under the Utah Retirement System Public Employees Noncontributory Retirement System. This year, the retirement rate for local government employers remains at 11.62%. The Library continues to pay 2.65% or 1.40% into a 401(k) plan for 23 employees who switched from the contributory to noncontributory retirement plan. UNEMPLOYMENT COMPENSATION The City Library continues to pay lower direct costs for unemployment rather than a percentage of gross wages. OTHER This budget center supports employee use of public transit by reimbursing employees a portion of monthly transit pass costs. As gasoline prices remain high, library staff continue to take advantage of this great benefit. Funds are also allocated, when available, for flu and hepatitis shots to help reduce illness among staff members. 4/17/08 Page 20 • SERVICES HIGHLIGHTS Major highlights of 2007-08: • The City Library continued to strengthen and enhance its role as a gathering place for civic dialogue, cultural exploration, community celebration, and life-long learning. Many organizations and agencies approach the Library for cosponsored programs which enables the Library to enrich programming opportunities while containing costs. Of particular note in this area: • Continued the expansion of partnerships by working with community groups such as the University of Utah's Museum of Natural History and the Utah Humanities Council. • Hosted the successful Comic Book Conference with local and national participation including The Simpson's Bill Morrison. • Hosted the third Thinking Ahead futures conference in the spring with librarians and information professionals from throughout the country. • Hosted the Inventor's Fair, inviting community members to share their work and learn from experts, such as Jake Vandermeide from Utahlnventor.org. • Hosted Intercambio de Idiomas/Language Exchange, which combines students of English and Spanish for practice of their new languages during a friendly hour of conversation. Other highlights include: • The September Literacy Fair — a day of education, experience, and discussion regarding the life of the illiterate and how we can be of help to them. • Strings Attached: Celebrating the Art of Puppetry —a two-day smash hit featuring the nationally known Cashore Marionettes in addition to Utah puppeteers. • A senior focus—offering specific information on resources offered by the Library and beginning a film series. • Building a presence with the business community, such as the Downtown Alliance, Chamber of Commerce, and Vest Pocket Coalition. Business outreach services in both English and Spanish have been well received. 4/17/08 Page 21 • Crowns Photo Exhibit—held in June, this exhibit is inspired by the book Crowns: Portraits of Black Women in Church Hats by Michael Cunningham and Craig Marberry. FUTURE PRIORITIES • This fall, the Dewey Lecture Series will kick off the We Shall Remain project as the Library partners with organizations such as KUED, the Salt Lake Film Center, the Museum of Natural History, the Utah Humanities Council, and the Utah Division of Indian Affairs. • A major package of programming, events, and displays will promote the Environmental/Sustainable Living program with Richard Louv, author of Last Child in the Woods. The Library will seek partners in the community. ■ Gaming for teens has been a success at all library locations. A tournament for teens will increase the participation. ■ Completing a staff utilization and compensation study to ensure the best use of human resources and reasonable benefits and compensation. EFFORTS TO CONTROL COSTS • The City Library continues to seek and create partnerships with additional community groups to share programming costs while maintaining those that have been previously established. • The City Library facilitates ease of fine payments by having implemented an online bill-pay system, establishing the ability to accept credit cards online and at every location. 4/17/08 Page 22 SALT LAKE CITY PUBLIC LIBRARY SERVICES BUDGET 2007-08 2008-09 BUDGET BUDGET Cataloging Charges $ 80,000 $ 80,000 City Administrative Charge 20,000 20,000 Copier-Printer Supplies 30,000 30,000 Insurance 220,000 220,000 Library Supplies 175,000 175,000 Office Supplies 14,000 14,000 Payroll Processing Charge 15,000 15,000 Postage 130,000 130,000 Professional and Technical 61,000 61,000 Professional and Technical-Attorney 8,000 8,000 Programming 140,000 140,000 Publicity 60,000 60,000 Staff Training and Development 25,000 25,000 Sundry Expense 27,000 27,000 Telephone 125,000 125,000 Travel 21,000 21,000 TOTAL SERVICES $1,151,000 $1,151,000 CATALOGING CHARGES The majority of these expenditures are applied to the City Library's contract with Online Computer Library Center, Inc., (OCLC) who provides Bibliographic Center for Research (BCR) pricing plans for cataloging library materials. In addition to OCLC charges, the Library uses this fund to pay for outsourcing the acquisition and cataloging of many of the 80+ international languages represented in the Library's collection. CITY ADMINISTRATIVE CHARGE These charges from Salt Lake City Corporation are administrative fees for the City Library's related costs for cash management, City Council, and budget/policy review. 4/17/08 Page 23 COPIER—PRINTER SUPPLIES The cost recovery on printing has reduced the paper and toner costs for the public printers, which has reduced the funds needed in this budget center. This budget covers the costs of paper for public copiers throughout the City Library System as well as other related supplies. INSURANCE The City Library practices careful application of risk management principles and regular competitive bidding to ensure the best coverage for the lowest cost. The current policy includes earthquake and terrorism coverage. With insurance costs becoming more stable, minimal rate increases for 2009 are probable. LIBRARY SUPPLIES No change is planned in this budget center as the materials budget will not increase this year. Supplies are purchased in bulk in order to contain costs and to obtain favorable discounts but packaging and processing materials in the newer, more popular formats (DVDs, CDs, and recorded books) cost more. OFFICE SUPPLIES Every effort is made to contain costs by purchasing through vendors with state of Utah negotiated pricing. PAYROLL PROCESSING CHARGE The City Library uses independent vendors to process payroll checks and administer the Library's Section 125 Cafeteria Plan. 4/17/08 Page 24 POSTAGE _ The implementation of electronic mail notification for patrons with computer access has helped decrease postage costs. In addition, the Library is now able to provide automated calls for most notifications when that is the patron's preference. This system will save a significant amount of postage. These savings should cover the May 2008 postal increase. The City Library also mails The City Library News, the Library's quarterly newsletter, to all Salt Lake City residents once each year to keep them informed of the Library and its services. Over the years, a donation from the Friends of the Library has supported the postage costs for this mailing. PROFESSIONAL AND TECHNICAL This budget supports funding for the annual financial audit, attorneys' fees, memberships in professional activities and organizations, and the occasional use of an outside consultant for library projects. During this budget year, an outside consultant will be used to perform an evaluation of the City Library's salary and benefits structure. A portion of this budget is also related to attorney consultations for employee-related issues when needed. PROGRAMMING The quality of public programs and the public's enthusiasm has been very high over the past year. Nationally known authors attract audiences that fill the Main Library's auditorium. Cultural celebrations such as Eid al-Fitr and Nowruz draw hundreds of people from diverse backgrounds. Spanish language programming is included. The Library will continue to partner with community organizations and seek funding to stretch the programming budget. PUBLICITY The current budget level is adequate to maintain publicity and printing for the coming year. STAFF TRAINING AND DEVELOPMENT The City Library continues to build an excellent staff and supports a training program that encourages staff to expand their expertise and knowledge in support of library goals. This budget center also supports the extensive volunteer program. 4/17/08 Page 25 SUNDRY EXPENSE This account includes such expenses as advertising for job openings and procurement bids, staff identification badges, and other miscellaneous expenses. Sundry expense items continue to be monitored in an effort to control costs. TELEPHONE Although this budget center does not change, the Library will replace the telephone system with a Voice-over IP system with expanded functionality. Features include an increase of speed in branch bandwidth and voice mail for management staff TRAVEL This account pays the travel-related expenses for library staff and board members to attend conferences, meetings, and workshops. In addition, all mileage allowances are paid out of this budget center at the reimbursement rate of 37.5 cents per mile. 4/17/08 Page 26 CAPITAL BUDGET EXPENDITURES HIGHLIGHTS During 2007-08, the City Library: • Installed carpet on the walls in the Main Library Circulation back area to protect them from damage due to book bins, crates, and carts. • Enhanced lettering on directional signage at the Main Library. • Made capital repairs to the Chapman Branch Library, including replacement/addition of carpeting, an air conditioning unit, a sprinkling system, large outside flower pots, and signage at the entrance to the building. • Purchased ADA-approved doors for the Main Library Level 5 rooftop, Sprague and Sweet Branch Libraries. • Installed shelving backstops for all locations. FUTURE PRIORITIES Priorities for 2008-09 include: • Continuing the development of plans for a branch library on the Glendale area and further explore the possibility of branch library service in the West Capitol Hill area. • Installing self-check out equipment at all branches. • Implementing self-service holds pickup at all locations. • Installing new carpet at the Sweet Branch Library. 4/17/08 Page 27 SALT LAKE CITY PUBLIC LIBRARY SUMMARY OF CAPITAL BUDGET EXPENDITURES 2008-09 BUDGET CAPITAL IMPROVEMENTS PROGRAM Main Library $ 50,000 Branch Building Fund 3,300,000 TECHNOLOGY ENHANCEMENT Systems Fund 100,000 QWEST LEASE AGREEMENT 50,000 BUILDINGS AND GROUNDS Capital Repairs 100,000 PRIOR YEAR/CONTINGENCY 100,000 TOTAL CAPITAL EXPENDITURES S3,700,000 4/17/08 Page 28 • CAPITAL IMPROVEMENTS PROGRAM The City Library's Capital Improvements program will focus on the development of plans for a branch library to be built in the Glendale area. TECHNOLOGY ENHANCEMENT Computer equipment is heavily used, and funds are needed on an annual basis to upgrade and expand the computer system. The Library will also work toward installation of self-service check out stations at all branches. Self-check out at the Main Library supports the circulation of nearly 30,000 items a month, an amount comparable to the monthly circulation at Sprague. OWEST LEASE AGEEMENT The City Library entered into a contract with Qwest in March 2008 to purchase Voice- over IP for all library locations. This project is designed to accomplish two things. First, it increases bandwidth for faster computer access at branch locations and second, it upgrades the current, seven-year old telephone system to Voice-over IP, which will allow the Library to expand the features that a modern telephone system offers such as voice mail and easily customizable messages. The cost of the service at the Anderson-Foothill Branch Library was expended from an estate donation in 2007 for the exclusive use at the branch. The cost of hardware, installation, and entrance facilities for the Main Library and remaining four branches is included in a five-year lease agreement at 3.73% interest. BUILDINGS AND GROUNDS This fund supports ongoing, major capital repairs at all locations as needed. PRIOR YEAR/CONTINGENCY This fund is maintained to deal with carryover projects and emergency or unanticipated expenses. 4/17/08 Page 29 NAME MAIN LIBRARY LOCATION 210 East 400 South Salt Lake City, Utah 84111 d ,» Anchoring Salt Lake City's civic core, Library Square provides a connection and transition from the Central Business District to the residential neighborhoods adjacent to downtown. One of the most heavily used main libraries in the United States, the new Main Library has become a major attraction for residents and visitors since its opening on February 8, 2003. A 240,000 square-foot concrete and glass structure with exceptional views of Salt Lake City and surrounding mountains, the Main Library features book, periodical and media collections of over 500,000 items; reading galleries; technology center; 315-seat auditorium and adjoining meeting spaces; small conference rooms; and selected community shops designed to enhance the City Library's mission. The adjoining plaza features a reflecting pool, garden, and granite fountain. Underground parking for approximately 600 vehicles provides parking for city and library employees, as well as library visitors. NAME ANDERSON-FOOHILL BRANCH LOCATION 1135 South 2100 East Salt Lake City,Utah 84108 The Anderson-Foothill Branch has a high profile location on the east bench, oriented to take best advantage of its passive solar design. The pleasing design of the branch has two unique elements as part of its plan. The first is a passive solar energy design that includes earth berming, window placement for solar heating, and zone supplemental heating/cooling. The second element of this 14,900 square-foot community library built in 1985, expanded in 1992 and in 2002, is a modular design. '^. ' _ - . NAME .g .. 4 f....g j `la r� µei *'� P CHAPMAN BRANCH ' Ems: z `_ ,5. . LOCATION 577 South 900 West Salt Lake City, Utah 84104 Serving a multiethnic community on the west side of Salt Lake City, the Chapman Branch is located on a major street with a north-south orientation. Considered to be one of the finest Carnegie Libraries in the West, this 8,900 square-foot library has two levels. Since its opening in 1918, it has been an important part of city services to westside residents. The Library was completely renovated, including updated HVAC, following the roof collapse after major winter storms during January 1993. A major remodel of the basement level meeting space in 2002 resulted in a much needed children's area which expanded service and collection space for adults on the ground level. NAME : r ' THE CORINNE AND JACK .a•, SWEET LIBRARY LOCATION 455 'F' Street Salt Lake City, Utah 84103 Built in 1985, The Corinne and Jack Sweet Library was expanded and remodeled to meet ADA requirement during 1993-94. It serves the Avenues neighborhood and is situated in the heart of the community. The Sweet/Avenues Branch is the sister branch of the Anderson-Foothill Branch using the same modular design. The branch contains over 8,000 square-feet of service space, including a community program and meeting space. NAME, i � f .r.tit �uz i ' �. DAY-RIVERSIDE BRANCH LOCATION 1575 West 1000 North Salt Lake City,Utah 84116 This 13,000+square-foot branch library opened in September 1996. This beautiful facility was designed to complement the residential neighborhood with sensitivity to its site on the Jordan River Parkway. An open space plan, with a large community meeting room and outside deck area, will accommodate this growing community for many years. d NAM E s ° _' ", --. ,/ SPRAGUE BRANCH LOCATION if 2131 South 1100 East '< . '"111!;.'` Salt Lake City, Utah 84106 af The Sprague Branch is situated in the very center of the business area of Sugar House. The high-gabled, English Tudor-style building has served the Sugar House community for three generations. The building was selected by the American Library Association in 1935 as the "Most Beautiful Branch Library in America." The two-level facility was renovated in 1989-90. The Reading Room on the first floor was remodeled in 1993-94. A new slate roof was installed in the fall of 1996. An expansion project to add a new, larger meeting room and remodel the building was completed in April 2001, which increased the square footage to 9,700. APPENDIX A STRATEGIC PLAN 2007-2009 PREFACE Every three years, Salt Lake City Public Library employees and board members take time to gather important information from and about our community, reassess our goals, and plan for the future. Technology is rapidly changing, and information is available in more formats from more sources than ever before. Our libraries must quickly respond to these changes .to meet the increasing needs of our community. At the same time, we must not lose sight of our role as the place people gather for thoughtful conversation, quiet contemplation, and community celebrations. Selected national LIBRARY OF THE YEAR 2006, we have earned a reputation for excellent public service, and our community has come to expect it. Always eager to raise the bar, staff members have spent the past 18 months in a rigorous process of self-inquiry that resulted in a revealing look into our organization, our community, and our future. It provided significant insights that led us to develop a plan that is both inspiring and achievable. The Salt Lake City Public Library is committed to innovative planning and creative action in our organization, our profession, and our community. The plan outlined here will guide us over the next three years. OUR GOALS The Salt Lake 'City Public Library will sustain its commitment to providing visionary, innovative, and standard-setting library services and resources. We believe the community we serve is entitled to the best library services we can provide. We believe library services should be easy for patrons to use and should eliminate barriers to access. We believe library services must be driven by community need and interest. We believe programs should provide additional information, encourage life-long learning, and foster public discourse in our community. Areas of Emphasis: Convenience: The Library acknowledges the community's desire for more efficient and convenient methods of checkout. We will create additional self-service options throughout the System and increase 6/12/07 Page A-1 the ease and convenience of various registration and circulation functions. Access: We will improve the functionality and consistency of our catalog to ensure its accuracy, usability, and effectiveness. Programs: Quality programs inform and enrich the lives of our citizens. We will continue to provide excellent programs, including the highly popular Dewey Lecture Series with a corresponding youth component. We will pursue diverse funding to support programs and exhibits which are of local, regional, and national significance. Underserved Populations: We will find new and effective methods to reach underserved populations in our community, including seniors, immigrants, the economically disadvantaged, and the unemployed. Collections: We will continue to expand and maintain collections that respond to community needs. We will remain a responsible steward of public funds by choosing materials and formats wisely and securing materials from damage and theft. Technology: We will continue to upgrade equipment, software, electronic resources, and our web site to meet the growing and changing technological expectations of our patrons. We will meet and anticipate those expectations while balancing the Library's resources effectively. Business Community: We will strengthen and expand services to the business community and vigorously promote the Library's business resources through the use of media, outreach, and programs. The Salt Lake City Public Library will continue to hire and cultivate staff members with unparalleled levels of skill, integrity, and professional commitment. We believe we have outstanding staff and volunteers that help connect our organization to the communities we serve. We believe it is a privilege to work in the library profession and this dynamic organization. We believe in managing with vision and integrity. We believe the staff have the right to a respectful, ethical, and participative work environment. 6/12/07 Page A-2 Areas of Emphasis: Job Satisfaction: We will operate with integrity and manage from an ethical foundation. We are committed to offering competitive compensation and benefits. Communication: We will improve the quality of organizational communication and accountability through personal attention and the effective use of internal electronic communication. We will engage and coach staff to share ideas and solve problems. Annual Staff Town Hall meetings will be a part of this process. Training: We will continue to build an organizational culture committed to staff training and development. We will focus on improving • instruction skills and using library resources effectively. Management: We will create a document that defines the values, goals, and objectives of the Management Team. This document will be highly responsive to the changing needs of the organization. Leadership Transition: We will increase the leadership capacity within the organization in preparing for future changes. Accountability: We will foster a culture of integrity, professionalism, and accountability at all levels, supported by the performance plan process. Volunteers: We will continue to recruit and utilize volunteers from throughout the community to enhance library services. Commitment: We will ask our staff to embrace the challenges that realize the visions outlined here. We will ask for innovative thought and dedication to organizational values. In return, staff can expect support and respect from the organization. The Salt Lake City Public Library will play a leadership role in the community and in the library profession to address and advance issues of life-long learning and intellectual freedom. We believe one person or organization can make a difference. We believe we have the knowledge and passion to be that organization. We believe there are challenges ahead for public libraries and the issues we champion. It is our obligation to be a voice in support of the values and principles inherent in our mission. 6/12/07 Page A-3 We believe the public library is and always will be the cornerstone of a free and democratic society. Areas of Emphasis: Education: We will work to educate the public on issues regarding free speech, intellectual freedom, and censorship. Library Ethics: We will continue to base decisions and actions on a solid foundation of library ethics and lead others by our example. We will review and implement the recommendations of the Library's Ethics Task Force. Library Legislation: We will take an active role in working with the state legislature on library issues and funding. Marketing: We will promote our vision, mission, and services more effectively. Community Literacy: We will become a stronger participant in the literacy efforts of Salt Lake City to ensure that all members of the community can succeed in a knowledge-based society. The Salt Lake City Public Library will strengthen and enhance its role as a community gathering place for civic dialogue, cultural exploration, and community celebration. We believe the City Library is a place of tolerance, understanding, respect, inspiration, and community where civil behavior is practiced by staff and patrons. We believe our city will continue to grow in diversity and complexity, and we have a significant role to play in celebrating that diversity and breaking down barriers between communities. We believe in and embrace our role as an information resource and dynamic cultural institution for Salt Lake City. We believe we are a sanctuary for ideas where differing viewpoints are encouraged and respected and can be shared and explored in a variety of ways. We believe in our growing role as the town square for our city and its neighborhoods. 6/12/07 Page A-4 Areas of Emphasis: Accessibility: We will explore the possibility of extending Main Library hours one Friday per month to better serve our patrons, participate in the community Gallery Stroll, and provide additional programming to draw people together. We will advocate for the inclusion of the library stop in the Trax Free Fare Zone. New Locations: We recognize the branch library as a cornerstone of any neighborhood. We will continue to explore the need for additional locations as our city grows. Online Presence: We recognize the Web as an important tool which serves as a virtual gathering place for people and ideas. We will enhance our web site to ensure ease of use and reflect the electronic needs of the community. Partnerships: We will continue to cultivate and build strong partnerships with individuals, organizations, and cultural institutions in pursuit of quality programming and exhibits of interest and significance to our patrons. Diverse Workforce: We will remain committed to hiring a workforce that mirrors the diversity of the community we serve. Training: We will continue to train staff to demonstrate civility and professionalism toward all patrons to create a welcoming environment. Growing Downtown: We will respond to the continued and future development of the downtown area by increasing our marketing efforts to new residents and enterprises. Cultural Experience: Through a combination of thoughtful and creative programs, exhibits, displays, collections and guides, we will enhance the library experience and strengthen our role as a major cultural resource for Salt Lake City. • ACTION PLAN The far-reaching goals outlined above provide a solid framework for the next three years. From this document will come departmental action plans that clearly identify the necessary steps to attain our goals. These plans will be designed to meet the needs of our diverse neighborhoods and patrons. 6/12/07 Page A-5 MANAGEMENT VALUES Library managers are committed to maintaining an atmosphere of integrity. We are instrumental in creating a culture which values, supports, and rewards truth-telling, transparent and open discussion, and direct feedback that is timely, constructive, and respectful. We foster growth when we actively encourage personal development, assess performance consistently and fairly, allow staff to take risks and make mistakes, and hold ourselves to the same expectations of accountability as the staff we supervise. We encourage excellence in others when we strive for excellence ourselves and focus on solutions. We promote integrity when we practice integrity. We empower others by trusting them in their areas of responsibility and by balancing honest assessment with support for the decisions they make. We will treat our staff and each other with the same careful and compassionate attention we give to our patrons. 6/12/07 Page A-6