HomeMy WebLinkAboutTransmittal - 9/12/2023ERIN MENDENHALL
Mayor
DEPARTMENT OF INFORMATION
MANAGEMENT SERVICES
Aaron Bentley, Chief Information Officer
CITY COUNCIL TRANSMITTAL
CIS fie/ (Sep 12, 202310:52 MDT) Date Received: 09/12/2023
Lisa Shaffer, Chief Administrative Officer
Date Sent to Council: 09/12/2023
TO: Salt Lake City Council DATE: September 11, 2023
Darin Mano, Chair
FROM: Aaron Bentley —&�
Chief Information Officer " C�
Information Management Service
SUBJECT: 2023 Resident Panel Survey Results
STAFF CONTACTS:
Hailey Leek, Senior Innovations Consultant, Hailey.Leek(cr�,slcgov.com
Elizabeth Buehler, Director of Innovation and Project Management,
Elizabeth.Buehler&slcgov.com
DOCUMENT TYPE: 2023 Resident Panel Survey Results
RECOMMENDATION:
BUDGET IMPACT:
BACKGROUND/DISCUSSION: In 2023, Salt Lake City Corporation in partnership with Y2
Analytics established an active panel of Salt Lake City residents to participate in frequent surveys on
timely topics. The panel will help explore residents' priorities regarding current city initiatives.
DATA: See attachments:
• A) Report - full visualized of results
• B) Crosstabs - Council district and other key demographic breakouts
• C) Topline results
• D) Appendix to topline and written responses
P.O. BOX 145474
451 SOUTH STATE STREET, ROOM 306 WWW.SLCMAYOR.COM
SALT LAKE CITY, UT 841 14-5474 TEL 801-535-7704
ERIN MENDENHALL `
Mayor .•�" "'�.
Background
DEPARTMENT OF INFORMATION
MANAGEMENT SERVICES
Aaron Bentley, Chief Information Officer
At the end of February 2023, Y2 Analytics completed a resident panel survey, this survey is an
evolution of our existing biannual survey as it creates a panel of willing Salt Lake City residents that
represent our city demographics and spread across council districts to participate in 2 to 3 surveys
per year on big city issues. The panel survey will not replace the biannual survey but is an additional
resource to survey residents. 1,079 residents participated in this survey with 855 participants opting
in to participate in future Resident Panel surveys. The recent panel survey sought to gather
perceptions about neighborhood quality and housing composition, explore residents' priorities
regarding current city initiatives, and understand resident perceptions of city environmental and
sustainability measures. Residents were also able to weigh in on communication channels they most
commonly receive information about the city and which modes they would prefer and evaluate the
user experience of the city website by reason for visiting.
In the future, the panel survey can become a vital tool for gaining insight into societal trends,
concerns and help determine if the City is achieving our goal of delivering high quality services.
Panel surveys are conducted more efficiently and seamlessly, enabling policymakers to track changes
in residents' attitudes, behaviors, and needs over time. Decision -makers can identify emerging issues,
evaluate the effectiveness of City and neighborhood initiatives, and make evidence -based
adjustments to address evolving challenges, specifically regarding affordable housing, environmental
concerns, and enhancing our communication with residents.
Methodology Details
For this survey, 8,000 Salt Lake City households were sampled from a list of resident contacts
gathered from the Salt Lake City utilities database. From this sample, 1,079 current Salt Lake City
residents responded to the survey (response rate 13.5%) and 855 of these residents opted -in to
participate in future SLC Resident Panel surveys. Survey invitations were sent via email and
interviews were completed online. The data were weighted to reflect the demographic composition
of Salt Lake City at large according to current US Census American Community Survey population
estimates, specifically regarding age, gender, ethnicity, home ownership, and city council district.
Key Findings
Panel participants are nearly representative of city residents as a whole; however, this panelist sample
is more likely than average to be homeowners, longer tenured city residents, have higher household
incomes, and higher levels education. Panelists are willing to participate in up to three surveys per
year.
Panelists — when compared to prior survey audiences — are less bullish on the current direction of
the city and the overall quality of life here. On a scale from 0 —100 for quality of life, this sample
P.O. BOX 145474
451 SOUTH STATE STREET, ROOM 306 WWW.SLCMAYOR.COM
SALT LAKE CITY, UT 841 14-5474 TEL 801-535-7704
ERIN MENDENHALL DEPARTMENT OF INFORMATION
Mayor MANAGEMENT SERVICES
Aaron Bentley, Chief Information Officer
rates SLC as a 69, which is the lowest score for a SLC audience since Y2 has been measuring for the
city. That could be due to actual erosion in perceptions since the pandemic or it could be
demographic differences from this audience (most likely a bit of both). Other key metrics are
similarly down, like right direction / wrong direction and tax dollar use.
Top city service priorities are housing affordability, street maintenance, safety in outdoor spaces, and
sustainability projects. Supporting local businesses is also given a high level of support, but when
asked to rank programs, panelists rank housing, streets, safety, and sustainability higher.
Water and air quality are also top of mind for residents in thinking about environment and
sustainability projects. An overwhelming majority of resident panelists, higher than 85%, consider
projects involving air quality and water conservation to be high priorities. Residents are also sensitive
to being blamed for water conservation issues — in the minds of many, without addressing
agricultural and business waste, resident water conservation is likely not to yield significant savings.
Website is heavily used — room for user experience improvement for finding support resources and
paying bills. A vast majority of the panelists use the city website (69%). Along a series of measures —
including ease of use, website organization, and likelihood to recommend to others — the top areas
for website improvement are seeking information about support programs and paying bills.
P.O. BOX 145474
451 SOUTH STATE STREET, ROOM 306 WWW.SLCMAYOR.COM
SALT LAKE CITY, UT 841 14-5474 TEL 801-535-7704
4 N rm ST ATE
"'
j ANALYTICS
1. SLC now has an opinion panel of residents willing to respond more frequently to surveys.
Panel is nearly representative of city residents as a whole; however, this panelist sample is more likely than average to be
homeowners, longer tenured city residents, have higher household incomes, and higher levels education. Panelists are willing to
participate in up to three surveys per year.
2. Panelists - when compared to prior survey audiences - are less bullish on the current direction of the city
and the overall quality of life here.
On a scale from 0 -100 for quality of life, this sample rates SLC as a 69. which is the lowest score for a SLC audience since Y2 has
been measuring for the city. That could be due to actual erosion in perceptions since the pandemic or it could be demographic
differences from this audience (most likely a bit of both). Other key metrics are similarly down, like right direction / wrong direction
and tax dollar use.
3. Top city service priorities are: housing affordability, street maintenance, safety in outdoor spaces, and
sustainability projects.
Supporting local businesses is also given a high level of support, but when asked to rank programs panelists rank housing, streets,
safety, and sustainability higher.
4. Water and air quality are top of mind for residents in thinking about environment and sustainability projects.
An overwhelming majority of resident panelists, higher than 85%, consider projects involving air quality and water conservation to
be high priorities. Residents are also sensitive to being blamed for water conservation issues - in the minds of many, without
addressing agricultural and business waste, resident water conservation is likely not to yield significant savings.
5. Website is heavily used - room for UX improvement for finding support resources and paying bills.
A vast majority of the panelists use the city website (69%). Along a series of measures - including ease of use, website organization,
and likelihood to recommend to others - the top areas for website improvement are seeking information about support programs and
paying bills.
111�`Iti.'�I1�'J7ul7ul:i7t
&OATI MTS I I an
■ Establish an active panel of Salt Lake City residents for more frequent survey
participation on timely topics.
■ Gather perceptions about neighborhood quality and housing composition.
■ Explore residents' priorities regarding current city initiatives.
■ Understand resident perceptions of city environmental and sustainability measures
■ Examine from which communication channels residents most commonly receive
information about the city and which modes they would prefer.
■ Evaluate the user experience of the city website by reason for visiting.
11111101
■ 8,000 SLC households were sampled from a list of resident contacts gathered from the
SLC utilities database.
■ 1,079 residents within the boundaries of Salt Lake City participated in this survey with 855
who opted to participate in future SLC Resident Panel surveys.
■ Survey responses were collected between February 14t" and March 6t", 2023.
■ Invitations were sent via email and interviews were completed online.
■ Data have been weighted to reflect population statistics from the U.S. Census' American
Community Survey to better approximate a representative sample of the City as a whole,
specifically regarding age, city council district, race, gender, and home ownership.
■ Margin of error +-2.9 percentage points
PANEL RESIDENTS -
DEMOGRAPHI
CS
Residency Tenure Children in Household
73%
Less than 1 year N 1 %
1- 5 years 24
6 -10 ye a rs 14 11 9 6
11-15years 8
None 1 2 3+
15 - 20 years
20 - 40 years 28
40 - 60 years
60 - 80 years
More than 80 years 0 1
5
15
Homeownership
Census Estimate
Own 48%
Rent 51
Age
32%
Census Estimate
20 18-34 42.5%
16 15 17 35-44 17.8
45-54 12.4
55-64 12.6
65+ 14.7
18-34 35-44 45-54 55-64 65+
Gender
nther
Race / Ethnicity Marital Status
78 48 %
27% Census Estimate 15
24
White 77%
4 BIPOC 23
BIPOC White Other Married Divorced Widowed Partner Single
Census Estimate
Men 51%
Women 49
Census Estimate
Married
41.2%
Single
43
Divorced
11
Partner
1.4
Widowed
3.4
Employment
Employed
Self-employed
Retired
Unemployed ■ 3
Homemaker ■ 2
Student 1 1
Education
Post -graduate degree
College graduate
Some college
Vocational or technical school _
High school graduate
Some high school or less
Income
15 15
■ M 12
7 '
5% 6
i i r
Under$25,000 $25,000-$39,999 $40,000 - $50,000-
$49,000 $74,999
10
6
$75,000-$99,999 $100,000 - $125,000 - $150,000-
$124,999 $149,999 $199,999
16
$200,000 or more
I I CiLa I A U ME1 114 11 k*1 ININ I I I I I
)n
vvooas uross
Grandview
Unweighted
Weighted
Census
Peak T
N size
Sample %
Sample %
Estimate %
North
Salt Lake
r
District 1
91
8%
13%
14%
Salt Lake City
International
Airport
bs
•
District 2
105
0
10 /0
0
15%
0
14 /o
Q
ROS
K
SPIT
District 3
146
13%
14%
15%
Te
*
Hogle Zoo Emigration
D2
{ Lak
Canyon
District 4
102
9%
14%
15%
GLENDJLE
District 5
219
20%
14%
14%
201 201
Sout
•
Salt -lLa
Alpine
Mead
Meadows
171
S
_
District 6
188
17%
13%
14%
West bg
Valley City
OMT
sa
Millcreek
DLYMPUS Gobblers
�
District 7
242
22%
17%
14%
Holladay �r. Knob
Taylorsville
Murray �i
Kearns
72 173
89 152
_
-
SAI:LJ.,......J
PANEL RESIDENTS -
KEY METRIC COMPARISONS
T PRIOR SURVEY
S
Very few residents rate their quality life in Salt Lake below 50. The average rating among SLC residents is 69.
WX
150
0 100
M
0
0
25
50
Average: 6,9
75
Q: All things considered, on a scale from 0 to 100, with 0 being very low and 100 being very high, how would you rate your overall quality of life in Salt Lake City? (n=1,073)
100
Residents in District 3 report the highest average quality of life (75) and those in District 2 report the lowest average quality of life (62).
District 1
District 2
District 3
District 4
District 5
District 6
District 7
Average: 66
Average: 62
Average: 75
Average: 70
Average: 68
Average: 71
Average: 72
:7
25
50
0
75
WIN
Q: All things considered, on a scale from 0 to 100, with 0 being very low and 100 being very high, how would you rate your overall quality of life in Salt Lake City? (n = 88 to 230)
Comparing panelists to prior citizen surveys suggests that this group rates the city lower when compared to the broader base of residents.
100
77 78
7s �7O�*
50
25
0
2015 2017 2018
2019
W
2021
PANELISTS
69°'
2023
Q: All things considered, on a scale from 0 to 100, with 0 being very low and 100 being very high, how would you rate your overall quality of life in Salt Lake City? (n=1,073)
Survey of SLC registered voters, not all SLC residents
**Survey of resident contacts from SLC utilities database
In this most recent survey, only 45% of panelists think Salt Lake City is headed in the right direction, significantly lower than prior surveyed residents.
100%
81%
75%
0 0
75/ � Right Direction
50 %
25 %
0%
63%
72%
2015 2017 2018 2019
Q: Overall, would you say Salt Lake City is headed in the right direction or the wrong direction? (n=1,066)
71%
2021
PANELISTS
5%*
2023
Survey of SLC registered voters, not all SLC residents
**Survey of resident contacts from SLC utilities database
Compared with prior surveyed residents, panelists are more pessimistic about the service they receive from the city forth eir tax dollar. 57% rate the service they receive as
fair or poor.
Excellent Good J Fair 0 Poor
2023 **
2021
2019
2017
2015
Q: In general, how do you rate the service you receive from Salt Lake City for your tax dollar? (n=1,079)
"Survey of resident contacts from SLC utilities database
City golf courses are the highest -rated services among residents (although we only asked active golfers) , followed closely by the Fire department/Paramedics, 911 and
dispatch, the SLC library, and trash pick up.
City golf courses
Fire department/Paramedics
911 and dispatch
Salt Lake City Library
Garbage pickup
City website
Airport
Sewers
Drinking water
Snow removal
6.8
6.6
6.4
6.2
M M 6
� 5.5
� 5.5
� 5.5
5.4
5.3
Q: Using a scale of 1-7 with ONE meaning POOR and SEVEN meaning EXCELLENT how would you evaluate the following government services in Salt Lake City? If you have
no experience with a service, just select "Not applicable." (n =1,072 to 1,079)
Street maintenance and homeless services are the lowest -rated services, followed by sidewalk maintenance and public parking.
Bike lane availability
Public transit
Parks
Police department
Recycling programs
Street lighting
Public parking
Sidewalk maintenance
Homeless services
Street maintenance
� 5.3
� 5.2
5.1
� 5
� 4.7
� 4.6
� 4.2
� 4.1
3.6
3.6
Q: Using a scale of 1-7 with ONE meaning POOR and SEVEN meaning EXCELLENT how would you evaluate the following government services in Salt Lake City? If you have
no experience with a service, just select "Not applicable." (n =1,072 to 1,079)
NEIGHBORHOODS
& INITIATIVES
Respondents have differing views on various aspects of their neighborhoods. The majority think that their neighborhood is walkable, connected to the city and
aesthetically pleasing. However, only 40% think their neighborhood gets enough attention from the city and only 26% think things have gotten better since they moved in.
Somewhat disagree
My neighborhood is walkable
My neighborhood is connected to the rest of the City
I am pleased with the way my neighborhood looks
My neighborhood gets enough attention from the City
Things in my neighborhood have gotten better since I moved here
Q: How much do you agree or disagree with the following statements about your neighborhood? (n =1,077 to 1,079)
Respondents are generally satisfied with business and transportation access in their neighborhood. 61% do the majority of their food shopping in their neighborhood, 58%
feel they have access to usable transit, and 49% think their neighborhood has the right mix of businesses and housing.
Somewhat disagree
I do most of my food shopping in my neighborhood
My neighborhood has access to usable transit
My neighborhood has the right mix of businesses and housing
Q: How much do you agree or disagree with the following statements about your neighborhood? (n =1,078 to 1,079)
The percentage of respondents who say an issue is a high priority does not always align with how highly they rank the issue as a priority. For example, "Support local
businesses" is considered the highest priority when asked if it is a high or low priority, but when asked to rank it among the other issues, it comes in IOt". The most highly
ranked issue is "Invest in affordable housing programs" which comes 6t" when asked whether it is a high priority or not.
%CHOSEN AS HIGH PRIORITY
Support local businesses
Improve City street conditions
Increase safety in City parks, trails, and open spaces
Expand sustainability programs
Increase investment in the current parks, trails, and open spaces
Invest in affordable housing programs
Invest in public transportation
Improve community connections with SLC Police Department
Increase amount of parks, trails, and open space
Increase the availability of housing in our community
Support the arts
Attract, retain, or expand businesses
45
53
51
63
62
59
78%
76
72
72
70
MEAN RANKING
(1 = HIGHEST)
5.2
4.1*
4.5
4.6
4.8
3.3
4.5
5.2
5.1
4.0
6.4
5.2
Q: Below is a list of current and potential city initiatives. For each initiative, please select whether you would consider it a high priority issue or a lower priority issue. (n =1,067 to 1,077)
Q2: Rank the items below from highest to lowest priority with the TOP item being the HIGHEST PRIORITY and the BOTTOM item being the LOWEST PRIORITY. (n = 413 to 785)
*Orange highlights top 3 highest ranked city initiatives
This alternative visualization shows the coalescence of the priorities for all initiatives and those initiatives' respective ordinal ranking. Regarding current city initiatives,
affordable housing is both a nominally high priority and is ranked higher than all other initiatives. Improving city street conditions and safety in outdoor spaces as well as
expanding sustainability programs are all considered high priorities and are highly ranked.
Affordable housing programs (68, 3.3)
Increase housing avability (53, 4) Improve City street conditions (76, 4.1)
Increase safety in outdoor spaces (72, 4.5)
Invest in public transportation (63, 4.5)� IVExpand sustainability programs (72, 4.6)
Increase amount outdoor space (59, 5.1L Increase invesment in outdoor space (70, 4.8)
Attract, retain, or expand businesses (45, 5.2)0 1 *Support local businesses (78, 5.2)
Improve connections w/ SLC police (62, 5.2)
Support arts (51, 6.4)
0% 25 % 50% 75%
% Chosen as High Priority
Q: Below is a list of current and potential city initiatives. For each initiative, please select whether you would consider it a high priority issue or a lower priority issue. (n =1,067 to 1,077)
Q2: Rank the items below from highest to lowest priority with the TOP item being the HIGHEST PRIORITY and the BOTTOM item being the LOWEST PRIORITY. (n = 413 to 785)
100%
Affordable housing programs is considered the highest ranked issue among 4 out of 7 districts (Districts 1, 3, 4, and 5) while improving city street conditions has the highest
ranking in the remaining districts (Districts 2, 6, and 7).
Affordable housing proc rams (78, 3)
3.0 District 3 0
Improve City street conditions (90, 3)
District 2
0 3.2 District 5
Affordable housing programs (75, 3.2)
CD
Affordable housing programs (56, 3.3)0 *Affordable housing programs (61, 3.3)
N District 4 District 1
3.4
c
c�
Improve City street conditions (62, 3.5)
3.6 District 7
Improve City street conditions (87, 3.7)
District 6 0
0% 25% 50% 75% 100%
% Chosen as High Priority
Q: Below is a list of current and potential city initiatives. For each initiative, please select whether you would consider it a high priority issue or a lower priority issue. (n =1,067 to 1,077)
Q2: Rank the items below from highest to lowest priority with the TOP item being the HIGHEST PRIORITY and the BOTTOM item being the LOWEST PRIORITY. (n = 413 to 785)
Overall, a majority of residents want the city to allow for a broader mix of housing types to accommodate for residents of different socioeconomic backgrounds. Residents in Districts 3
and 5 feel particularly strongly about this and while a majority of residents in Districts 4 and 6 agree, they are the least likely to support a broader mix of housing.
Allow for a broader mix of housing types Maintain the current housing stock in the city
Overall
District 1
District 2 1 ' 1 1 '
District 3
District 4
District 5
District 6
District 7
Q: Typically, allowing for a mix of housing types provides the opportunity for residents of all socioeconomic backgrounds to live in the City. When it comes to housing options in Salt Lake City, would
you prefer to see a broader mix of housing types to accommodate for residents of different socioeconomic backgrounds or to maintain the current housing stock in the City? (n=1,025)
Overall, residents lean more towards providing additional townhomes, condominiums, and multi -unit lots with restricted building heights. However, this varies by City
Council District. Districts 1 and 2 show the most support for townhomes, followed by Districts 5, 6, and 7. District 3 is a little more evenly split between townhomes and
high -density housing. District 4 supports more high -density housing than townhomes.
Overall E
District 1
District 2
District 3
District 4
District 5
District 6
District 7
More townhomes, condominiums, and multi -unit lots
62%
W 73% `q
More high -density housing
38%
Q: When it comes to housing development in Salt Lake City, would you prefer to have more high -density housing available that is multiple stories (and located in
commercial or high traffic areas) or more townhomes, condominiums, and multi -unit lots with restricted building height in residential zones? (n=1,026)
ENVIRONMENTAL
PRIORITIES & PROGRAMS
The overwhelming top priorities are air quality, water conservation, and reducing greenhouse emissions.
% CHOSEN AS HIGH PRIORITY
mproving air quality
Enhancing water conservation
Reducing greenhouse gas emissions to address climate change
Increasing access to healthy and affordable local food
Increasing solar energy opportunities
Creating a center for hard -to -recycle materials
Improving residential recycling opportunities
Encouraging residents to ensure race and income are considered i n...
Expanding food waste that can be composted in the brown bin
Creating more community gardens
nstalling more electricvehicle charging stations
61
60
52
47
37
65
71
70
MEAN RANKING
(1 = HIGHEST)
95% 2.0�1
89 2.5
78 3.9
4.5
4.9
6.0
5.8
5.5
6.3
6.1
6.4
Q: Below is a list of current and potential city sustainability initiatives regarding the environment. For each initiative, please select whether you would consider it a high priority
initiative or a lower priority initiative. (n = range from 1,073—1,078). Q2: Rank the items below from highest to lowest priority with the TOP item being the HIGHEST PRIORITY and the
BOTTOM item being the LOWEST PRIORITY (n = range from 380-918).*Orange highlights top 3 highest ranked environmental initiatives
Air quality and water conservation top the rankings as well- solidifying their priority in the minds of panelists.
Improving air quality (95, 2)
-10
(n Enhancing water conservation (89, 2.5)
a)
0)
Reducing greenhouse gas emissions to address climate change (78, 3.9)
N4
Increasing access to healthy and affordable local food (71, 4.5)
Encouraging residents to ensure race and income level are considered in sustainabili policy and plans (60, 5.5)
_ ---
Increasing solar energy opportunities (70, 4.9)
6 Creating more community hardens (47, 6.1)—I:proving residential recycling opportunities (61, 5.8)
Creating a center for hard -to -recycle materials (65, 6)
Installing more electric vehicle charging stations (37, 6.4)
Expanding food waste that can be composted in the brown bin (52, 6.3)
40%
60%
% Chosen as High Priority
80%
Q: Below is a list of current and potential city sustainability initiatives regarding the environment. For each initiative, please select whether you would consider it a high
priority initiative or a lower priority initiative. (n = range from 1,073—1,078). Q2: Rank the items below from highest to lowest priority with the TOP item being the
HIGHEST PRIORITY and the BOTTOM item beinq the LOWEST PRIORITY (n = ranqe from 380 — 918).
100%
Views toward water conservation are complex — residents want incentives for residential conservation but regulation for new construction.
% INTERESTED IN INITIATIVE
Water -wise landscaping or incentive programs
Regulations to promote water -wise measures for new construction
Indoor water fixture or toilet replacement rebate or incentive programs
Secondary water metering to measure outdoor water use
Water usage portal for residents to monitor water consumption
Educational programs with ti ps for water conservation for residents
Other
t
� 47
25
31
37
47
mmj 64
Q: Which, if any, of the following water conservation initiatives would you be interested in seeing the city pursue? Please select all that apply. (n = 215-818)
74 %
RESIDENTS POINT TO AGRICULTURE/CORPORATE WASTE
"Corporations and alfalfa farming
account for the vast majority of our
water usage. Higher tax on
companies that use an outsized
share of water."
"Stop putting blame on residents."
"Oh please. Stop acting like we all don't know it's the ridiculous
agricultural water waste. That is our problem."
"Make it easy to replace
lawns especially on city
owned curbs."
"Ban or limit non-functional grass
on parking strips and commercial
buildings like Las Vegas did."
CITY COMMUNICATION
CHANNELS & WEBSITE
Half the city has contacted the city offices at some point in the last year and 2/3rds of those interactions are to the residents' satisfaction.
CONTACTED CITY OFFICES
SATISFACTION WITH CITY RESPONSE
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
MMML� J
66%
SATISFIED
33%
DISSATISFIED
Q: During the past year, have you contacted a Salt Lake City government office to get information, file a complaint, or obtain services? (n=1,079) Overall, were you satisfied or dissatisfied
with the city's response? (n = 587)
While residents have approached the city across a wide variety of communication channels, our panelists still prefer phone calls and emails over other channels.
Over the phone
Via email
On the city website
SLC Mobile app
In person
Through the mail = 6
Via social media ■ 3
Other I
USED
19
22
42
75% Over the phone
Via email
PREFERRED
34 On the city website 15
SLC Mobile app 70
11
In person 'N 6
Through the mail <1
Via social media I 1
Other ■ 4
25
37%
Q: In the past year, how have you contacted the Salt Lake City government offices? Select all that apply. (n =17 - 400). How do you prefer to contact the Salt Lake City
government offices? (n = 583)
Similarly, residents are receiving news about the city from a variety of media channels. But a plurality of panelists prefer official city emails over other modes.
CURRENT
Emails from the city
Social media
City newsletter bill inserts
Newspaper
City website 28
Social media livestreams 17
Community or City Council meetings 16
Other � 9
City -hosted virtual events ■ 2
PREFERRED
43% Emails from the city
38 Social media
34 City newsletter bill inserts �
33 Newspaper 9
City website 9
Social media livestreams ■ 3
Community or City Council meetings 1 1
Other ■ 3
City -hosted virtual events ■ 3
15
15
Q: From which sources do you currently receive your information about Salt Lake City? Select all that apply. (n = 35 - 506). From which source would you prefer to
receive most of your information about Salt Lake City? (n=1,044)
44 %
Nearly half of panelists follow the city on social media — and the vast majority find city posts useful.
SOCIAL MEDIA USE
Instagram
Facebook
Linkedin
Nextdoor
Twitter
Reddit
TikTok 11
None of the above
25
25
24
18
51
47
FOLLOW CITY SOCIAL MEDIA
CITY POST USEFULNESS
Extremely useful i 6%
Very useful '"
Somewhat useful
Not very useful
Not at all useful
Q: Which, if any, of the following social media platforms (i.e., websites or apps) do you use or visit? Select all that apply. (n = 87 - 471). Do you currently follow any of Salt Lake
City's social media accounts? (n = 839) How useful are the posts or updates you currently receive from Salt Lake City's social media accounts for you, personally? (n = 304)
55
SLC website is heavily used, especially to pay bills and look up the details of city services.
VISITED CITY WEBSITE
REASON FOR WEBSITE VISIT
Pay a cityservice bill
Seek information about cityservice
Find contact information for city office
Get updates on city events
Seek information about support _ 12
programs and resources
Look for a j ob with the city ' 10
Other M 10
Q: Have you visited the Salt Lake City website in the past 6 months? (n=1,079) Which of the following reasons best describes why you visited the
Salt Lake City website? Select all that apply. (n = 35-423)
� 51
- 34
17
57 %
For the two most used website function — paying a bill and looking up city services —there is room to improve the overall user experience.
REASON FOR WEBSITE VISIT
To seek information about a city service
To find contact information for a City office
To get updates on City events
To pay a City service bill
To look for a job with the City
To seek information about support programs and resources
NET USER EXPERIENCE SCORE (-100 to 100 SCALE)
EASE ORGANIZATION RECOMMEND TOTAL
-14
-2
I
-4
0
-21
01
19
30
17
7
14
w
29
24
43
36
46
45
W
M
W
29
Q: Which of the following reasons best describes why you visited the Salt Lake City website? Select all that apply. (n = 35 - 423) It is difficult to find the information I need on the City website.
(REVERSED SCALE) (n = 717) The City website is well organized. (n = 717)1 would recommend the City website to my friends and neighbors in Salt Lake City as a resource for information or city
services. (n = 717). Net score is top two box minus bottom two box on a five point agreement scale. Total score is summation of ease, organization, recommendation scores.
Table if
Question Title
Base Description
Base Size (N count)
Table 01
Do you currently live In Sall Lake City?
All respondents.
1143
Table 02
All things considered, on a scale from 0 to 100, with 0 being very low and 100 being very high, how would you rate your overall quality of life In Sall Lake City? -
Quality of life
All respondents.
1073
Table 03
Overall, would you say Salt Lake CIry Is headed In the right direction or the wrong direction?
All respondents.
1066
Table 04
In general, how do you rate the service you recelve from Salt Lake City for your tax dollsr?
All respondents.
1079
Table 05
Using a scale of 1-7 with ONE meaning POOR and SEVEN meaning EXCELLENT how would you evaluate the foll-ing government services In Sall Lake City?
If you have no experience with a service, just select"Not applicable"
All respondene.
1079
Table 06
How much do you agree or disagree with the following statements about your neighborhood?
All respondents.
1079
Table 07 Belau is a list of current and potential city initiatives. For each initiative, please select whether you would consider it a high priority issue or a lower priority issue.
All respondents.
1077
Table 08
Rank the items below from highest to lowest priority with the TOP item being the HIGHEST PRIORITY and the BOTTOM item being the LOWEST PRIORITY.
Respondents that selected more than one high
priority item.
785
Below Is a list of current and potential city -stainability initiatives regarding the environment. For each Initiative, please select whether you would consider it a high
Table 09
priority initiative or a lover priority initiative.
All reap -dents.
1078
Table 10
Rank the items below from highest to lowest priority with the TOP item being the HIGHEST PRIORITY and the BOTTOM item being the LOWEST PRIORITY.
Respondents that selected more than one high
priority item.
918
Table 11
Which, If any, of the following water conservation Initiatives would you be Interested In seeing the city pursue? Please select all that apply.
All respondents.
1067
Table 12
Within the last 12 months, approximately how many times have you done the following in Sall Lake City?
Randomly displayed to half respondent sample.
536
Table 13
Typically, allowing for a mix of housing types provides the opportunity for residents of all socioeconomic backgrounds to live In the City. When it comes to housing
option in Sall Lake City, would you prefer to sea a broader mix of housing types to aceom
All respondents.
1025
Table 14
When fl come,to housing development in Salt Lake City, would you prefer to have more high-densoy housing available that is multiple stories (and located In
cial or high traffic areas) or more lownhomes, condominiums, and multi -unit lots with ream
All respondents.
1026
Table 15
Have you visited the Salt Lake City websile in the past 6 months?
All respondents.
1079
Table 16
Which of me folimmng reasons best describes why you visited the Sall Lake City websits? Select all that apply.
Respondents that have visited the SLC wabsite In
the past 6 months.
718
Table 17 To what extent do you agree or disagree wth each of the following statements?
Respondents that have visited the SLC wabsite In
the past 6 months.
787
Table 18
During the past year, have you contacted a Salt Lake City government office to get information, file a complaint, or obtain services?
All respondents.
1079
Table 19
Overall, were you satisfied or dissatisfied wth the city's response(s)?
Respondents that have contacted a SLC
government office in the past year.
587
Table 20 In the past year, hoe have you contacted the Sall Lake City government offices? Select all that apply.
Respondents that have contacted a SLC
government office in the past year.
581
Table 21 How do you prefer to contact me Salt Lake City government offices? - Selected Choice
Respondents that have contacted a SLC
government Mice in me past year.
583
Table 22
From which sources do you currently receive your Information about Salt Lake City? Select all that apply.
All respondents.
1039
Table 23
From %filch source would you prefer to receive most of your Information about Sall Lake City?
All respondents.
1044
Table 24
Which, If any, of the following social media plafforms (i.e., wabsites or apps) do you use or visit? Select all that apply. Facebook
All respondents.
1062
Table 25 Do you currently follow any of Sall Lake City's social media accounts?
Respondents that use more than one listed social
media platform.
839
Table 26 How useful are me posts or updates you currently receive from Bait Lake City's social media accounts for you, personally?
Respondents that currently follow a SLC social
media account.
304
Table 27
Which of the following best describes how you mink of yourself? -Selected Choice
All respondents.
1064
Table 28
Please select the year you were both:(RECODED INTO AGE CATEGORIES)
All respondents.
1027
Table 29
How many years have you lived in Salt Lake City?
All respondents.
1064
Table 30
Which of the following best describes where you are currently living?
All respondents.
1063
Table 31
Which, If any, of the following languages are frequently spoken In your home? Select all that apply.
All respondents.
1058
Table 32
What Is the last year of school you completed?
All respondents.
1060
Table 33
What Is your employment status?
All respondents.
1059
Table 34
Do you identify as LGBTQIA+?
All respondents.
1060
Table 35
Are you currently...
All respondents.
1041
Table 36
How many children under the age of 18 live In your home?
All respondents.
1047
Table 37
Are you:
All respondents.
1031
Table 38
What, If any, Is your religious preference?
All respondents.
1054
Table 39
What do you expect your 2023 family Income to be?
All respondents.
1049
Table 40
Now that you have completed this Salt Lake City Residents Survey, %e vmuld like to invite you to join me SLC Residents Panel. As a participant In me SLC
Residents Panel, you will be contacted occasionally by email during the coming menthe with a reques
All respondents.
1051
Table 41
Finally, for quality control purposes, please rate your experience taking this poll. Would you consider the experience:
All respondents.
1056
OIL= - - - - - - OIL=
`�2
/ANALYTICS
SALT LAKE CITY 2023
RESIDENT PANEL RECRUITMENT SURVEY
TOPLINE REPORT
METHODOLOGY DETAILS
n =1,079 Salt Lake City residents
Online interviews fielded February 14-March 6, 2023
Margin of error +- 2.9 percentage points
For this survey, 8,000 Salt Lake City households were sampled from a list of resident contacts gathered from the Salt Lake City utilities
database. From this sample, 1,079 current Salt Lake City residents responded to the survey (response rate 13.5%) and 855 of these
residents opted -in to participate in future SLC Resident Panel surveys. Survey invitations were sent via email and interviews were completed
online. The data were weighted to reflect the demographic composition of Salt Lake City at large according to current US Census American
Community Survey population estimates, specifically regarding age, gender, ethnicity, home ownership, and city council district.
CONTACT
For more information, please contact Kyrene Gibb or Quin Monson at:
Kyrene Gibb, kyrene@y2analytics.com
Quin Monson, quin@y2analytics.com
Y2 Analytics
250 E 200 S, Ste. 1120
Salt Lake City, Utah 84111
801-406-7877
Page 1 of 17
`�2
/ANALYTICS
Thank you for responding to our survey about public policy and services in Salt Lake City. Your time and opinions are greatly valued. Please
note that your participation is voluntary and that all your answers will remain strictly confidential. This survey takes most people less than
15 minutes to complete. If you exit the survey before completion, you will be able to resume it at a later time. To begin the survey, click on
the forward arrow button below. During the survey you can use the navigation button on the bottom of the screen to advance questions. If
during the survey you do not see the button, scroll down until you see it.
s_QUALIFYI. Do you currently live in Salt Lake City? (n = 1143)
Yes 94%
No (TERMINATED) 6
Don't know
n_QUALITY. All things considered, on a scale from 0 to 100, with 0 being very low and 100 being very high, how would you SERVICES
your overall quality of life in Salt Lake City? (n = 1073)
Average overall quality of life
69
s_DIRECTION. Overall, would you say Salt Lake City is headed in the right direction or the wrong direction? (n = 1066)
Right direction 45%
Wrong direction 55
s_TAXDOLLAR. In general, how do you SERVICES the service you receive from Salt Lake City for your tax dollar? (n = 1079)
(ROTATED SCALE)
Excellent
6%
Good
37
Fair
41
Poor
16
Page 2 of 17
`�2
/ANALYTICS
Using a scale of 1-7 with ONE meaning POOR and SEVEN meaning EXCELLENT how would you evaluate the following government services in
Salt Lake City? If you have no experience with a service, just select "Not applicable."
(RANDOMIZED s_SERVICES SERIES) (ROTATED SCALE)
s_SERVICESI.
Police department (n = 1079)
s_SERVICES2.
Fire department/Paramedics
(n =1079)
s_SERVICES3.
Parks (n =1078)
s_SERVICES4.
Street maintenance (n =1077)
s_SERVICES5.
Street lighting (n =1079)
s_SERVICES6.
Recycling programs (n = 1079)
s_SERVICES7.
Sewers (n =1079)
s_SERVICESB.
Drinking water (n = 1079)
s_SERVICES9.
Airport (n =1079)
s_SERVICES10.
Snow removal (n = 1079)
s_SERVICES11.
Garbage pickup (n =1077)
s_SERVICESI2.
Public parking (n = 1074)
s_SERVICESI3.
Salt Lake City Library (n = 1075)
s_SERVICESI4.
City golf courses (n = 1072)
s_SERVICESI5.
Public transit (n = 1077)
s_SERVICESI6.
City website (n = 1075)
s_SERVICESI7.
Bike lane availability (n =1075)
s_SERVICESI8.
Sidewalk maintenance (n = 1076)
s_SERVICESI9.
911 and dispatch (n = 1072)
s_SERVICES20.
Homeless services (n = 1076)
(Poor)
(Excellent)
Not
1
2
3
4
5
6
7
applicable
8%
8
10
11
20
13
11
19
<1
<1
1
6
11
23
26
32
3
3
6
18
27
24
18
1
20
10
15
18
22
8
7
<1
7
6
12
15
24
22
12
1
8
8
6
17
26
17
16
1
3
3
4
14
23
23
19
10
3
2
5
13
22
28
26
1
3
4
6
11
16
28
27
6
4
3
6
15
17
31
24
<1
<1
4
2
6
13
30
44
1
12
7
14
22
22
15
4
4
1
2
2
8
11
27
34
15
6
1
2
4
6
9
9
63
6
7
10
14
20
12
10
22
3
6
8
14
22
12
5
29
4
3
12
17
18
13
10
23
11
8
15
22
27
12
3
3
2
3
4
9
10
13
10
48
33
15
14
10
5
2
3
20
Page 3 of 17
`�2
/ANALYTICS
How much do you agree or disagree with the following statements about your neighborhood?
(RANDOMIZED s_HOMES SERIES) (ROTATED SCALE)
Strongly Somewhat Neither agree Somewhat Strongly
agree
agree
nor disagree
disagree
disagree
s_HOMESI.
I am pleased with the way my neighborhood
20%
38
13
18
12
looks. (n = 1079)
s_H0MES2.
My neighborhood gets enough attention from the
13%
27
21
23
16
City. (n = 1079)
s_H0MES3.
My neighborhood is connected to the rest of the
27%
34
17
16
6
City. (n = 1077)
s_H0MES4.
Things in my neighborhood have gotten better
8%
18
37
19
18
since I moved here. (n = 1079)
s_H0MES5.
My neighborhood is walkable. (n =1077)
33%
37
7
12
11
s_H0MES6.
I do most of my food shopping in my
31%
30
8
18
14
neighborhood. (n = 1078)
s_H0MES7.
My neighborhood has the right mix of
20%
29
15
23
13
businesses and housing. (n =1078)
My neighborhood has access to usable transit.
25%
33
13
18
11
(n =1079)
Page 4 of 17
`�2
/ANALYTICS
s_IMPORT. Below is a list of current and potential city initiatives. For each initiative, please select whether you would consider it a
high priority issue or a lower priority issue.
(RANDOMIZED CHOICES) (ROTATED SCALE)
High priority
Lower priority
Invest in affordable housing programs (n = 1073)
68%
32
Increase the availability of housing in our community (n =1072)
53
47
Expand sustainability programs (n =1067)
72
28
Attract, retain, or expand businesses (n =1073)
45
55
Support local businesses (n = 1073)
78
22
Invest in public transportation (n =1075)
63
37
Support the arts (n =1070)
51
49
Increase amount of parks, trails, and open space (n = 1073)
59
41
Increase investment in the current parks, trails, and open spaces. (n =1075)
70
30
Increase safety in City parks, trails, and open spaces (n = 1077)
72
28
Improve community connections with SLC Police Department (n =1071)
62
38
Improve City street conditions (n =1073)
76
24
DISPLAYED IF RESPONDENT SELECTED MORE THAN ONE HIGH PRIORITY ITEM IN s_IMPORT
r_IMPORT. Rank the items below from highest to lowest priority with the TOP item being the HIGHEST PRIORITY and the BOTTOM item
being the LOWEST PRIORITY.
Average
Invest in affordable housing programs (n = 693)
Increase the availability of housing in our community (n = 512)
Expand sustainability programs (n = 702)
Attract, retain, or expand businesses (n = 413)
Support local businesses (n = 770)
Invest in public transportation (n = 653)
Support the arts (n = 547)
Increase amount of parks, trails, and open space (n = 595)
Increase investment in the current parks, trails, and open spaces. (n = 725)
Increase safety in City parks, trails, and open spaces (n = 743)
Improve community connections with SLC Police Department (n = 655)
Improve City street conditions (n = 785)
Page 5 of 17
`�2
/ANALYTICS
s_ENVIRO. Below is a list of current and potential city sustainability initiatives regarding the environment. For each initiative, please
select whether you would consider it a high priority initiative or a lower priority initiative.
(RANDOMIZED CHOICES) (ROTATED SCALE)
High Priority Lower Priority
Improving air quality n = 1077)
95%
5
Reducing greenhouse gas emissions to address climate change (n =1077)
78
22
Increasing access to healthy and affordable local food (n =1075)
71
29
Creating more community gardens (n = 1074)
47
53
Increasing solar energy opportunities (n =1076)
70
30
Expanding food waste that can be composted in the brown bin (n = 1075)
52
48
Installing more electric vehicle charging stations (n =1075)
37
63
Improving residential recycling opportunities (n = 1077)
61
39
Enhancing water conservation (n = 1078)
89
11
Creating a center for hard -to -recycle materials (n = 1074)
65
35
Encouraging residents to ensure race and income level are considered in
60
40
sustainability policy and plans (n =1073)
DISPLAYED IF RESPONDENT SELECTED MORE THAN ONE HIGH PRIORITY ITEM IN s_ENVIRO
r_ENVIRO. Rank the items below from highest to lowest priority with the TOP item being the HIGHEST PRIORITY and the BOTTOM item
being the LOWEST PRIORITY.
Average
Improving air quality (n = 918)
Reducing greenhouse gas emissions to address climate change (n = 783)
Increasing access to healthy and affordable local food (n = 653)
Creating more community gardens (n = 380)
Increasing solar energy opportunities (n = 673)
Expanding food waste that can be composted in the brown bin (n = 465)
Installing more electric vehicle charging stations (n = 420)
Improving residential recycling opportunities (n = 584)
Enhancing water conservation (n = 874)
Creating a center for hard -to -recycle materials (n = 636)
Encouraging residents to ensure race and income level are considered in sustainability
policy and plans (n = 543)
Page 6 of 17
`�2
/ANALYTICS
m_WATERCONS. Which, if any, of the following water conservation initiatives would you be interested in seeing the city pursue? Please
select all that apply.
(RANDOMIZED CHOICES)
Average
Water -wise landscaping rebates or incentive programs (n = 818) 74%
Secondary water metering to measure outdoor water use for lawns and landscaping 47
(n = 535)
Regulations to promote water -wise measures for new construction (n = 726) 64
Educational programs with tips for water conservation for residents (n = 400) 31
Indoor water fixture or toilet replacement rebate or incentive programs (n = 471) 47
Water usage portal for residents to monitor water consumption (n = 417) 37
Other, please specify: (n = 215) 25
None of the above (n = 40) 4
RANDOMLY DISPLAYED TO HALF RESPONDENT SAMPLE
Within the last 12 months, approximately how many times have you done the following in Salt Lake City?
(RANDOMIZED s_SLC SERIES)
s_SLC1.
Participated in a city public
meeting or open house (e.g.,
city council, city advisory
board/committee or
community council)
(n = 535)
s_SLC2.
Attended a cultural event
such as a festival or fair
(e.g., Farmers Market, Arts
Festival). (n = 536)
s_SLC3.
Visited a city park or
natural lands (n = 536)
s_SLC4.
Used a bike lane or urban
trail (n = 535)
Weekly or 2-3 times About once Several About once or Less than Never
more often a month a month times a year twice a year once a year
1% 1 4 10 13 20 52
3% 9 22 36 16 6 8
35%
24
16
14
4
2
5
19%
16
15
15
9
7
19
Page 7 of 17
`�2
/ANALYTICS
The City has to consider different sets of options and tradeoffs when planning and setting policy to regulate future development. Thinking
about the housing features you would like to see in Salt Lake City, please select the option that best represents your preference in each of
the following scenarios.
s_tradeoff_1. Typically, allowing for a mix of housing types provides the opportunity for residents of all socioeconomic backgrounds to
live in the City. When it comes to housing options in Salt Lake City, would you prefer to see a broader mix of housing types
to accommodate for residents of different socioeconomic backgrounds or to maintain the current housing stock in the
City? (n =1025)
(RANDOMIZED CHOICES)
Allow for a broader mix of housing types with more opportunities for 72%
residents of different socioeconomic backgrounds
Maintain the current housing stock in the city with fewer opportunities for 28
residents of different socioeconomic backgrounds
s_tradeoff_2. When it comes to housing development in Salt Lake City, would you prefer to have more high -density housing available
that is multiple stories (and located in commercial or high traffic areas) or more townhomes, condominiums, and multi-
unit lots with restricted building height in residential zones? (n = 1026)
(RANDOMIZED CHOICES)
More high -density housing that is multiple stories high, concentrated in high 38%
traffic areas of the city
More townhomes, condominiums, and multi -unit lots with restricted building 62
height to preserve views, spread throughout the city
Page 8 of 17
`�2
/ANALYTICS
s_WEBSITEI. Have you visited the Salt Lake City website in the past 6 months? (n = 1079)
Yes 69%
No 31
DISPLAYED IF RESPONDENTS HAVE VISITED THE SLC WEBSITE IN THE PAST 6 MONTHS
m_WEBSITE2. Which of the following reasons best describes why you visited the Salt Lake City website? Select all that apply.
(RANDOMIZED CHOICES)
Average
To seek information about a City service (n = 423)
51%
To find contact information for a City office (n = 256)
34
To get updates on City events (n =123)
17
To pay a City service bill (n = 349)
57
To look for a job with the City (n = 35)
10
To seek information about support programs and
12
resources (e.g. rental assistance, food services,
employment opportunities, childcare, etc.) (n = 60)
Other, please specify: (n = 72)
10
DISPLAYED IF RESPONDENTS HAVE VISITED THE SLC WEBSITE IN THE PAST 6 MONTHS
To what extent do you agree or disagree with each of the following statements?
(ROTATED s_WEBSITE5 SERIES) (ROTATED SCALE)
s WEBSITE5 1. It is difficult to find the information I need on the
City website. (n = 717)
s_WEBSITE5_2. The City website is well organized. (n = 717)
s_WEBSITE5_3. I would recommend the City website to my
friends and neighbors in Salt Lake City as a
resource for information or city services.
(n = 717)
Strongly
Somewhat
Neither agree
Somewhat
Strongly
agree
agree
nor disagree
disagree
disagree
11%
25
32
22
10
13%
29
34
19
5
15%
33
36
11
6
Page 9 of 17
`�2
/ANALYTICS
DISPLAYED IF RESPONDENTS HAVE VISITED THE SLC WEBSITE IN THE PAST 6 MONTHS
oe_WEBSITE6. What information was difficult to find on the Salt Lake City website? (OPEN-ENDED RESPONSES VERBATIM IN APPENDIX)
s_CITYSTAFFI. During the past year, have you contacted a Salt Lake City government office to get information, file a complaint, or obtain
services? (n =1079)
Yes 52%
No 48
DISPLAYED IF RESPONDENT CONTACTED A SLC GOVERNMENT OFFICE IN THE PAST YEAR
s_CITYSTAFF2. Overall, were you satisfied or dissatisfied with the city's response(s)? (n = 587)
(ROTATED SCALE)
Very satisfied
30%
Somewhat satisfied
36
Somewhat dissatisfied
18
Very dissatisfied
15
DISPLAYED IF RESPONDENT CONTACTED A SLC GOVERNMENT OFFICE IN THE PAST YEAR
oe_CITYSTAFF3. If you have any comments you would like to briefly share about your experience with Salt Lake City employees, please
enter them here. (OPEN-ENDED RESPONSES VERBATIM IN APPENDIX)
DISPLAYED IF RESPONDENT CONTACTED A SLC GOVERNMENT OFFICE IN THE PAST YEAR
m_CITYSTAFF4. In the past year, how have you contacted the Salt Lake City government offices? Select all that apply.
(RANDOMIZED CHOICES)
Average
In person (n = 103)
19%
Over the phone (n = 400)
75
Via email (n = 243)
42
On the city website (n = 226)
34
Through the mail (n = 17)
6
Via social media (e.g., Twitter, Facebook) (n =18)
3
Through the SLC Mobile app (n = 119)
22
Other, please specify: (n = 6)
1
Page 10 of 17
`�2
/ANALYTICS
DISPLAYED IF RESPONDENT CONTACTED A SLC GOVERNMENT OFFICE IN THE PAST YEAR
s_CITYSTAFF5. How do you prefer to contact the Salt Lake City government offices? (n = 583)
In person
6%
Over the phone
37
Via email
25
On the city website
15
Through the mail
Via social media (e.g., Twitter, Facebook)
1
Through the SLC Mobile app
11
Other, please specify:
4
m_NEWS1. From which sources do you currently receive your information about Salt Lake City? Select all that apply.
(RANDOMIZED CHOICES)
Average
City newsletter inserts in water or other municipal bill (n = 428)
34%
Email(s) from the City (n = 506)
43
City website (n = 294)
28
Newspaper (n = 407)
33
Social media (e.g., Twitter, Facebook) (n = 352)
38
Social media livestreams (e.g., Facebook Live, Instagram Stories) (n =143)
17
City -hosted virtual events (n = 35)
2
Community or City Council meetings (n = 215)
16
Other, please specify: (n = 104)
9
s_NEWS2. From which source would you prefer to receive most of your information about Salt Lake City? (n = 1044)
(RANDOMIZED CHOICES)
City newsletter inserts in water or other municipal bill
15%
Email(s) from the City
44
City website
9
Newspaper
9
Social media (e.g., Twitter, Facebook)
15
Community or City Council meetings
3
Social media livestreams (e.g., Facebook Live, Instagram Stories)
3
City -hosted virtual events
<1
Other (please specify):
3
Page 11 of 17
`�2
/ANALYTICS
m_SOCIALMEDIA. Which, if any, of the following social media platforms (i.e., websites or apps) do you use or visit? Select all that apply.
(RANDOMIZED CHOICES)
Average
Facebook (n = 471)
47%
Twitter (n = 232)
24
Instagram (n = 453)
50
Nextdoor (n = 331)
25
Linkedln (n = 256)
25
Reddit (n = 161)
18
TikTok (n = 87)
11
None of the above (n = 223)
17
DISPLAYED IF RESPONDENT USES MORE THAN ONE LISTED SOCIAL MEDIA PLATFORM
s_SOCIALFOLLOW. Do you currently follow any of Salt Lake City's social media accounts? (n = 839)
Yes 44%
No 56
DISPLAYED IF RESPONDENT CURRENTLY FOLLOWS A SLC SOCIAL MEDIA ACCOUNT
s_SOCIALSAT. How useful are the posts or updates you currently receive from Salt Lake City's social media accounts for you, personally?
(n = 304)
(ROTATED SCALE)
Extremely useful
6%
Very useful
29
Somewhat useful
55
Not very useful
8
Not at all useful
3
Page 12 of 17
`�2
/ANALYTICS
And now just a few more questions that will help us ensure we have a representative sample and to group and categorize responses.
s_GENDER. Which of the following best describes how you think of yourself? (n = 1064)
Male 49%
Female 44
Non-binary/third gender 1
Prefer to self -describe -- please specify if you wish 1
Prefer not to say 5
n_YEARBORN. Please select the year you were born: (RECODED INTO AGE CATEGORIES) (n = 1027)
18-34
32%
35-44
20
45-54
16
55-64
15
65+
17
s_TIMELIVED. How many years have you lived in Salt Lake City? (n = 1064)
Less than one year
1%
1 - 5 years
24
6 - 10 years
14
11- 15 years
8
15 - 20 years
5
20 - 40 years
28
40 - 60 years
15
60 - 80 years
5
More than 80 years
<1
s_OWNRENT. Which of the following best describes where you are currently living? (n = 1063)
Own or buying my own home 63%
Rent my home or apartment 33
College or university housing
Live with parents 2
Other 3
Page 13 of 17
m_LANG.
s_EDOFR
s_EMPLOY
s_LGBTQ.
`�2
/ANALYTICS
Which, if any, of the following languages are frequently spoken in your home? Select all that apply.
English (n = 1053)
Spanish (n = 84)
Chinese (n = 11)
Vietnamese (n = 3)
Korean (n = 3)
Bosnian or Serbo-Croatian (n = 4)
Portuguese (n = 8)
Farsi or Persian (n = 2)
Cambodian or Khmer (n =1)
Nepali (n = 2)
Arabic (n = 3)
Somali (n = 2)
French (n = 27)
Tongan (n = 4)
Other, please specify: (n = 38)
What is the last year of school you completed? (n = 1060)
Some high school or less
High school graduate
Some college
College graduate
Post -graduate degree (e.g., MA, MBA, LLD, PhD)
Vocational school or technical school
What is your employment status? (n = 1059)
Self-employed
Employed by someone else
Unemployed
Homemaker
Retired
Student
Do you identify as LGBTQIA+? (n =1060)
Yes
No
Prefer not to say
Average
99%
13
<1
<1
1
<1
<1
<1
<1
<1
3
1
4
<1%
5
17
40
36
3
17%
62
3
2
16
<1
13%
77
10
Page 14 of 17
`�2
/ANALYTICS
s_MARRIAGE. Are you currently... (n = 1041)
Married
48%
Divorced
10
Widowed
3
Living with partner
15
Single
24
s_CHILDREN. How many children under the age of 18 live in your home? (n = 1047)
None (0)
73%
One (1)
11
Two (2)
9
Three (3)
4
Four (4)
2
Five (5)
<1
Six (6) or more
m_RACE. Are you:
Average
American Indian / Native American (n = 13)
2%
Asian (n = 37)
5
Black / African American (n =11)
3
Hispanic / Latino (n = 55)
15
White / Caucasian (n = 915)
78
Pacific Islander (n = 7)
2
Other, please specify: (n = 36)
4
s_RELIGION. What, if any, is your religious preference? (n = 1054)
Protestant
5%
Catholic
7
The Church of Jesus Christ of Latter-day Saints
14
Jewish
3
Eastern Orthodox
1
Muslim
<1
Other religion, please specify:
8
No preference / No religious affiliation
56
Prefer not to say
7
Page 15 of 17
`�2
/ANALYTICS
s_INCOME. What do you expect your 2023 family income to be? (n = 1049)
Under $25,000 5%
$25,000 - 39,999 7
$40,000 - 49,999 6
$50,000 - 74,999 15
$75,000 - 99,999 15
$100,000-124,999 12
$125,000-149,999 6
$150,000-199,999 10
$200,000 or more 16
Prefer not to say 10
CounciIDistrict. City Council District geocoded from respondent address (n = 1093)
District 1 13%
District 2 15
District 3 14
District 4 14
District 5 14
District 6 13
District 7 17
s_optin. Now that you have completed this Salt Lake City Residents Survey, we would like to invite you to join the SLC Residents
Panel. As a participant in the SLC Residents Panel, you will be contacted occasionally by email during the coming months
with a request to fill out a brief internet survey on topics related to government and city policy. Your responses will
remain completely confidential and your participation will help city elected officials and staff be more informed about
public opinion on issues important to you. All surveys will be conducted over the internet. We will never use your email
address for commercial purposes and you can withdraw from the SLC Residents Panel at anytime.
Would you like to participate in future Resident Surveys for Salt Lake City? (Your response to this question has no bearing
on your participation in this survey and we still welcome your voluntary, confidential participation should you decline.)
(n =1051)
Yes 82%
No 18
Page 16 of 17
`�2
/ANALYTICS
s_QUALITY. Finally, for quality control purposes, please SERVICES your experience taking this poll. Would you consider the experience:
(n =1056)
(ROTATED SCALE)
Excellent
30%
Good
52
Fair
15
Poor
2
Don't know
1
oe_COMMENTS. Thank you for completing the survey. If you have any comments about this survey or Salt Lake City in general, please
enter them here: (OPEN-ENDED RESPONSES VERBATIM IN APPENDIX)
Page 17 of 17
`�2
/ANALYTICS
SALT LAKE CITY 2023
RESIDENT PANEL RECRUITMENT SURVEY
TOPLINE REPORT
APPENDIX
m_WATERCONS. Which, if any, of the following water conservation initiatives would you be interested in seeing the city pursue? Please
select all that apply. - Other, please specify: (n = 214)
87% of water is used by agriculture businesses. Dealing with THAT is more important than acting like our water issues are due to
residents. _
Address water use by agriculture, not just in individual homes
Addressing the real water hogs (i.e, alfalfa and hay)
Agriculture! ! ! ! ! ! ! No amount of citv conservation will fix the problem when alfalfa and Rolf use 90% of the water! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
Assure that government property, hospitals etc are conserving water, especially outdoor watering. They all have the greenest lawns.
Ban grass lawns
Ban grass lawns on new construction
Ban or limit non-functional grass on parking strips and commercial buildings like Las Vegas did.
Ban outdoor watering. Sliding scale of water charges depending on usage, charge more for higher usage.
Banning alfalfa farms
Bring the old cleanup back. Call to haul sucks.
Building moratorium; purchasing water for GSL; better education
Business Regulations for water usage for private or government businessnes
Businesses should be encouraged/regulated to transform their pointless plots of grass (i.e. between roads and parking lots) into rock
gardens and such. I have a hard time believing that residents are worse about water usage than businesses. I think that is where the
answers are.
Buying out farms water right to preserve Great Salt Lake
Buying water rights from alfalfa farmers who are diverting a large amount of water from the lake. This is the #1 issue facing the entire
valley. This is urgent.
By "city" conservation, I mean using our weight to help protect the Great Salt Lake. I understand that according to the Utah Rivers
Council, 85 percent of the Great Salt Lake's watershed is used for agriculture, 7.5 percent for industrial, and 7.5 percent for residential.
So I am not as concerned about "home" initiatives per se as efforts to address that huge ag usage.
Cap amount of property tax used for capital water projects and raise usage rates on large users.
Cap on outdoor water usage.
Capture an use rain water
Challenge the agricultural abuse of water
Change in regulation or incentives to prevent so much of our water being directed to the growing of alfalfa
City Areas and businesses should be restricted. You ask ask us to conserve, but I see watering happening at business and parks and city
buildings even when it is raining!! Get the government to do their part not just citizens.
Commercial Caps on Water Consumption
Commercial water usage limitations. There are too many unused overwatered lawns that are ornamental. The church across from me
waters daily including through rainstorms
convenient safe disposal of hazardous waste
Page 1 of 65
`V2
/ANALYTICS
Corporations and alfalfa farming account for the vast majority of our water usage. Higher tax on companies that use an outsized share of
water.
Crack down on corporate water usage and stop putting blame on residents. I love how corporate water usage wasn't even an option here.
Living in this oligarchy governed by scum bags has gotten old.
Create a more aggressive and sharper progressive tax system. Keep prices low/as-is for basic needs and reasonable usage. Sharply
increase prices for over use. It's the only way to make sure all people pay attention and conserve
Declare a state of emergency and use federal funds to pay the Alfalfa Farmers to let their farms go dry for the next five years. If the lake
dies, people and animals will too. This is unacceptable and we are already considering moving out of the area due to the deadly arsenic
storms we are facing in coming years. Plenty of other places to live.
Decrease water use at golf courses or convert to more open park use.
Diverting more water straight to the GSL
do not charge people for unused water.
Downspout water catchment devices.
Drastically reduce the amount of water used for alfalfa.
Eh. The city should certainly strive to encourage residents to conserve water --and more importantly the city should practice what they
preach (i.e. city golf courses and parks consume a [REDACTED] ton of water every year)... but overall the city should not be legislating
this or that or backing any given technology; that's not the city's purpose. For example, electric vehicles are FAR from environmentally
friendly --and solar panels are virtually useless in places like Utah --with low electricity costs to begin with. Stop trying to stick your nose
into the markets and let the markets and consumers do THEIR thing.
Eliminate Use it or Lose it laws
encourage elimination of alfalfa farming
End all water subsidies for Petro chemical and related businesses. Enforce large companies operating in SLC paying for utilities
proportional to their usage.
End golf courses
END USE -IT -OR -LOSE -IT WATER RIGHTS IN AG.
Enforceable water restrictions for lawns and landscaping during the summer (I.E. odd addresses water on odd days during specific times
of the day or get ticketed)
eradicate alfalfa farmers
Expansion of the SLC Arbory program that plants tress in medians to include planting deciduous trees on residential properties (where
applicable) on the south facing side of homes to increase shade and lower energy usage and reduce heat island effect and help with
cleaning up our air.
Experiment with a water budget
Farming of alfalfa and other non essential goods that consume water. Let's address the real consumption issues and not solely blame
the residents.
Financial/monetary programs to incentivize alfalfa farmers to stop farming alfalfa
Fines for businesses and individuals who violate conservation directives.
Fix the Salt Lake issue
Force farms to monitor and conserve water with incentives for doing so
Free or significantly lower cost rain barrels for water catchment
Get the alfalfa farmers to PAY UP
Gray Water for each residence
Gray water use
Gray water use and implementation
Gray water use in toilets and landscape, plus stop bringing in more people than we have resources to support , like more single family
homes rather that large apartment complexes that concentrate wealth in hands of developers through rent rather tha equity Forget World
Economic Forum Walkale open air prisons!
Page 2 of 65
`V2
/ANALYTICS
Green Infrastructure for streets, including Vboxes & water gardens to catch runoff; fund the buy-out of willing alfalfa farmers to save the
Great Salt Lake since the Leg won't do it; smart water -wise landscaping - stop the rockscapes + astroturf - killing trees; substantially
higher rates for high users - target big water wasters
Grey water recycling kits
Grey water recycling options- shower water then waters the lawn eg
Grey Water Reuse for commercial and multifamily buildings
grey water systems
Having the city stop wasting water before they patronize residents.
Higher rates for golf courses, agriculture in city.
higher taxes for agriculture that use large amounts of water
Higher taxes on water use
Hold big businesses and golf courses accountable for watering too much or during a rain storm
Hold farmers accountable for water use.
Hydrogen fueling station network to make hydrogen cars a vialble option
think the government needs to do less. Let people govern their own lives. They will naturally contribute to causes they care about. For
example, homelessness is a huge problem, but it is best solved by government encouraging market solutions.
I worry some of the mentioned initiatives might misdirect more people to change plant landscapes to rock gardens. This practice reduces
plant life, animal diversity, and creates a more concrete city. Also, have you noticed how bad those rock gardens are? Always so weedy.
I imagine owners consistnently spraying with roundup every weekend.
I'd like to know how much water the golf courses use.
Immediate conversion of commercial properties to water -wise landscaping; higher water rates for outdoor water use than household
consumption
In our water conservation messaging we must be clear that trees need more of our residential water. Too many city trees are dying from
conservation measures.
Incentives for wise use for Companies and Farms
Increase cost of water
Increase water costs for industry or limit it
Increase water price for high usage businesses and entities such as golf courses, churches, public parks.
increase water rates
increase water usage rates; a tiered scale: use more, pay more
Increased regulations to businesses that use too much water (including golf courses)
Increased water use regulations for agriculture and indusry
Initiative to make the church of Jesus Christ of latter day saints stop watering their grass in the middle of the day in the midst of a
draught
Invest in rebates on tankless water heaters. The constant heating and cooling of water heaters especially in the winter not only wastes
natural gas, it wastes water as well because sometimes people let the water run longer to get the hot water. Tankless heaters are a
common sense solution. Hot water on demand. Saves energy (natural gas) reduces carbon emissions. It's a no brainer. Tankless water
heaters have been in Europe for decades.
It seems the highest use of water is agricultural and business, so that seems to me to be more important areas to focus on for water wise
planning, by reducing that. For residents, a collection system/cistern requirements on all new construction, and a plan to get that
installed for previously built structures. Capturing what comes just from roofs of business/houses/garages, that can be used during dry
times would help redistribute the time the water is used.
It's so sad how our child are going in drags Alcohol, and caring Gans this is very sad we feel like Slc school district is not doing any thing
imagine in meadow schools child are vaping smoke we don't there is no future for our child we are scale to send our child's to school it's
just we don't have other option _
It's the commercial industry [REDACTED] our water supply not the residents
Less grass
Page 3 of 65
`V2
/ANALYTICS
Less multi family housing being built in SLC proper. There is not enough water to go around long term as it is and these builds seemingly
have little consideration or restriction to address that. _
Less new housing developments
Less people. Stop offering money to homeless people and people on 100% public assistance to come to Utah. We need less people.
less water usage watering grass at schools, gvmt buildings, parks, golf courses. charge more for industrial water usage and large
farming usage _
Less watering of city properties
Limit alfalfa production.
Limit grass in new residential construction Dramatically increase cost for high usage patrons (east bench swimming residential pools!
Tons of sod, etc.
Limit landscape watering by days/week and/or tiered water oricing
Limit new apartment construction in the City — we don't have enough water for more people.
Limiting or taxing agricultural use of water
limits on landscaping water usage
Low-water usage monetary incentives, high water -usage monetary penalties
Make civic an religious instituions use less water.
Make houses of worship, city, county, and state run facilities actually adhere to water conservation rules
Make it easy to replace lawns esp on city owned curb strips
Make the LDS Church properties conserve more water
Making my neighbors fix their leaky plumbing, so I don't hear their toilet running all night.
Making sure business/manufacturing plants are being regulated, not just residents.
mandate use of grey water on church lawns and golf cources
Mandate water wise landscaping for commercial properties
Monitor agricultural water use and golf course usage
Monitor government use of water
MORATORIUM ON CONSTRUCTION!
More accountability for public space water use like grass around movie theaters or using sprinklers when it's raining.
More effectively capture all rain and snow and desalinization
More engagement with water use in agricultural and mining sectors.
More rebates/incentives to convert sprinklers systems to drip.
More water storage - more reservoirs
My main concern - is water being diverted somewhere before it's even reaching places it would normally go? E.g. Great Salt Lake, Lake
Powell, Lake Mead, Colorado river, etc. If so, who is diverting that water? For what purpose or purposes? Are developers diverting water?
Is it being diverted for agricultural purposes? Why have we seen the GSL drop to unprecedented levels so quickly? I don't think that drop
is entirely attributable to drought.
Need to better regulate city building, businesses, and churches water consumption especially on their lawns.
Need to look at business and church use of water for unnecessary landscaping
New faucet program with faucets that have a regulator so you can more easily turn on the faucet to your level of need
No more golf courses, they shouldn't exist in Utah. Would also like business and churches to be held accountable for or at least publicly
disclose their outdoor water use. _
non drinkable water system
Not having the civil enforcement dept go after residents that invest in xeriscaping and water reduction efforts amid a historical drought
and population growth
Oh please. Stop acting like we all don't know it's the ridiculous agricultural water waste. That is our problem. _
Only offer water in restaurants upon request
Outlaw lawns
Page 4 of 65
`V2
/ANALYTICS
Pay farmers to stop farming
Paying hay farmers for their water rather than turning SLC into a brown wasteland.
Penalties for excessive use
Please focus efforts on the highest users. Industry? Golf courses? Agriculture?
Prohibition of new water intensive businesses
Public reporting of golf course water usage
Punitive measures for water waste (eg warning then fines for sprinkler runnoff/waste)
Purchase of agricultural water rights to save Great Salt Lake
Put a cap on companies with large water waste like golf courses.
put solar panels on the great salt lake. Saves water, makes energy.
quit building all these high density, high rise apartment complexes when there isn't the water to supply to all of them
Quit building so many apartments, that is why there is a water shortage. We have cut back on water usage except the city hasn't.
Quit charging ridiculous sewer fees for apartment building vs residential sewer rates and quit increasing water, sewer, trash and street
lighting fees at the cities whims. those rates have skyrocketed vs other utilizes such as gas and electricity.
Rain barrel distribution, instruction, and incentives
Raise water prices and provide rebates for watering street trees and other large trees
Raise water rates
Rates that reflect the true cost of the water. I've heard that we are paying part in our property taxes and so we aren't seeing the true cost.
recognize that we live in a desert and there jst isn't enough water for the population, esp as it grows
redirect farm water to lake preservation
reduce % of lawn aloud residential and commercial
Reduce agricultural water usage
Reduce exports of water.
reduce wateer usage for golf courses
Reduce water use at golf courses.
Reducing grandfathered water rights for water -intensive operations
Reduction in water usage for agricultural purposes
Regulate parks and golf courses that consume a much greater amount of water than residential property.
Regulation on industry for air quality and water conservation (US Magnesium, Cytiva)
Regulations for water -wise landscaping of business, churches, schools, etc.
Regulations to restrict astroturf
Removal of ordinances that encourage turf over xeriscaping on park strips and other landscaping
Remove city -owned golf courses in favor of more beneficial uses
Remove unnecessary lawns for public buildings, schools and residential park strips. Encentivise residents for removing lawn and place
limits and restrictions on golf coarses.
Require rainwater harvesting on all new construction/significant remodels
Require zero landscape on all governmental property and limit golf course use of water
Residential water use is not the problem. Stop the farming of alfalfa and shipping it overseas.
Resources to change lawns into water -wise landscaping.
Restrict big businesses and government spaces water waste
Restricting wasteful watering by business and companies
Restrictions on commercial and industrial water (over)use of water
restrictions on outdoor landscaping (lawns)
Restrictions on water use for commercial use. Individual -level water conservation is not where the focus of government regulation should
be. _
Restrictions on watering and amount of grass allowed.
Page 5 of 65
`V2
/ANALYTICS
reuse of gray water for outdoor spaces
Review and monitor the agricultural water consum
Save the GSL!! I know it's the state but SLC government needs to be much louder about this!!
save the lake! push regulation for business and agro.
saving water by requiring businesses (like the oil refineries!) to use less. This problem cannot be solved with residents only.
State buildings need to have the same restrictions as houses have
Stop alfalfa farming in state
Stop blaming water scarcity on residents and address development and agricultural water diversion instead, which is the real problem.
Stop building huge apartments near residential areas.
Stop building so many condo and apartment buildings.
Stop building! We don't have enough water. We need to take into account how much water we're using and wasting.
Stop corporations from taking all the water
Stop issuing new build permits except for affordable housing. There are too many people here using the water already!
Stop legislators and developers from developing
Stop promoting population growth --this is a desert is limited water resources. The present goernor and previous have brought in more
people from other countries by the thousands to Salt Lake City and said that we have "more than enough resources to provide for more
rufugees" Not true-- this is a desert with limited water and the lake drying up because of poor management for many years. It is not
necessary to spend millions of dollars just to come up with a plan. Put the money into the actual plan to save the great salt lake.
Millions of dollars has been spent and will yet be spent of taxpayer dollars for new water treatment facility that would not have been as
large if not for the inland port and unecessary land development. The city a few years ago took all the spring and water rights and
diverted the spring water we were drinking from the west side. Now our water is awful and they will soon be using recycled sewer water
for our drinking water. So disappointed in decisions that have been made.
Stop promoting population growth!
Stop the use of water going to farms for alfalfa. Let meat output means less water needed. Humans don't need meat to live life. Making
less meat would great help the environment.
Stop using all of the state's water for alfalfa exports to China from farming in the West Desert!
Stricter regulations for agricultural and commercial entities (that are actually enforced). Stop putting the burden on residents when
industry/ag are responsible for —85% of water usage!
Stricter rules about watering lawns and penalties for wasteful watering practices (watering in the middle of the day, broken/poorly
designed sprinklers, excess runoff into street/sidewalk).
strong enforcement of water use with penalties
strong opposition to alfalfa farming in Utah
Stronger restrictions on business water usage. Single Family homes are not as large of a contributor as businesses.
Strongly regulate church and golf course water usage.
tax and regulate immigrants; limit number of children people can have.
taxing corporations extra for the water thev consume
The city can focus on its own properties as well.
The city can set a good example by removing the grass at city/government buildings and instead using drought resistant landscaping
the city should not be a place to grow fruits and vegetables. that can be done in places with more abundant water.
The landscaping rebates I heard about seem to give a lot of money to expensive neighborhoods for something they could easily do
themselves. I would rather see a highly tiered price for water on ALL residential areas in the Salt Lake valley.
The Mormon church waters their lawns more than the rest of us.
The water issue has nothing to do with residents throughout city. Agriculture, churches
These are all a drop in the bucket compared to industrial and agricultural usage
Too many government offices. Too many government employees. Totally unnecessary.
Use of gray water for golf courses
Page 6 of 65
`V2
/ANALYTICS
Using precious water for golf courses and lawns around the university is INSANE!
Water regulations on a corporate level, residents can only do so much
Water -conserving inland port
Water -wise requirements for everyone especially businesses,schools,churches,retirement centers etc
We need to start with setting a minimum lake level for the GSL and buy out the alfalfa farmers.
Whv is this all for residents? How about businesses and those that are utilizing the most water.
Work on changing water laws. 80% of water use in Utah is agricultural. Reducing residential water use has little effect on the total water
conservation.
Would city enforce water conservation? If so, might citizens report waste (overwatering lawns, sprinklers on during rain; runoff from
property; etc)?
Xeriscape sounds great, but most of my neighbors who have it just neglect it and it looks horrible. Trees and grass also help reduce heat
and look good. One study showed Xeriscaping actually made the area more of a desert, more arid and did not actually save as much
water as people thought. I'm a fan of planting trees more than making my neighborhood look like a desert.
Xeriscaping all areas around government buildings and charge corporations and the wealthy a higher rate for water usage (i.e. more
progressive water usage tiers, higher property taxes on muti-million dollar homes, higher taxes and regulations on water -intensive
businesses, etc.).
Page 7 of 65
`V2
/ANALYTICS
m_WEBSITE2. Which of the following reasons best describes why you visited the Salt Lake City website? Select all that apply. -Other,
please specify: (n = 72)
All of the above
Apply for residential permits
Building Department
Building Permits
Building Permits
Building permits
Building permits- we are currently under construction on an addition
Building, zoning, planning
Business licensing
Business licensing, DABS consent
Check buiulding codes
Check my water usage
check regulations with regard to building permits
Citizen Portal to report problems
Complain to Deaf Ears for over 3 years
Composting pick up dates
Concern about ivory homes development in the upper avenues. It seems that the mayor and city council are beholding to ivory homes and
don't care about citizen concerns _
Construction
Find schedule for City meetings
Graffiti removal (could not find, btw)
I have a problem with voles coming into my yard from a city park --Lindsey Gardens. It was extremely difficult to get a person who could
give me info or help me. I left messages and did not get a call back. This is a city park problem and it has cost me a LOT of money to get
rid of the problem. However, the problem has not been solved: There are about 40 hills across the street in the park. City park officials
should take action and get an exterminator. This is not fair to us citizens who happen to live across the street [REDACTED]. It has been
very frustrating for me to not talk to someone who can help with this problem and take some responsibility. Perhaps I should take it up
at the Avenues City Council.
I inquired about homeless services because I had a homeless couple living in their car outside on the street beside my house
Just to check it out
Licensing
Look at detached garage requirements
Look up city ordinances
Monitor building permits and demolitions
Multiple filming permits
Permits
permitting for an event
Plow tracking
Register a business
Register a business
Regulations about livestock
Replace rgeeen waste bin.
replace trash bin
Report a problem.
Page 8 of 65
`V2
/ANALYTICS
Report pothole
Research ADU Regulations
Review city council meeting agendas
road construction
Road construction that interfered with drive to work
see to get streets repaired
Seek information about proposed City policies
Service requests
To check water use and regulations
to complain about something that I wanted help from the city to address
to complain about the growing homeless crisis in our local city parks and to ask for an explanation why nothing is being done to those
that are breaking the law!
To complain about the homeless drug addicts
to find info regarding police liaisons
To find information on City street construction projects
To Find out what development is in process.
To get agenda and link for City Council meeting
To get info on and protest against high density housing in my neighborhood
To get permit info for a heat pump
to look for Salt Lake City Govt's educational outreach on Urban Tree Canopies, Soil Health and water conservation
To report a blocked mailbox by snow plow
To report the lack of street lighting on Major Street between 1500 and 1700 south.
To request trimming of tree on parking strip (never done). Also to request extra leaf bins.
To see about apartment regulations
To see if electronic bill pay was available yet
to voice concerns to the planning department
Toilet rebate
Tree removal
Trying to get things fixed
Upkeeping the neighborhood
View water bill
View water bill
Watch City Council meeting.
Zoning
Zoning Change
zoning maps & staff reports; Webex participation in public hearings
Page 9 of 65
`V2
/ANALYTICS
oe_WEBSITE6. What information was difficult to find on the Salt Lake City website? (n = 157)
A way to list my specific issue.
Actual phone numbers to contact certain offices
All city websites suck
All of it
Answers to frequently asked questions
Any info is not necessarily difficult, but not intuitive as it could be
Anything useful
Arborist and road repairs
Board information, meeting times. Housing assistance.
building and demolitions sites; current work sites are hard to track. Finding attachments is a special skill that many don't know how to
use. The GIS based maps are hard to find and don't often contain info I am looking for. It would be nice to have a comprehensive map
that shows all the activities (within a specific time period) for items contained in the Salt Lake City Citizen Access Portal with a link to
the related info.
Building code phone number/info
Building code, permits. Too many departments for simple construction
building codes,
Building codes.
Building permit information is difficult to navigate to. There appears to be a lot of information on the website, but much of it is hidden
through many different links. For example, I often end up using other cities building code checklists. Very hard to call and get in contact
with people. The whole process is very obscured and was hindered by the office's long COVID closure, which I understand is now open for
in -person meetings.
building Permits
building permits
Building permits, fees and ordering inspections. Also the landlord tenant program.
Building permitting and code information
Business licensing info
business licensing information
Can't remember.
Can't remember. I usually use Google to find info on the city website. It is challenging because there are so many departments and
services offered by the city. When I go to the homepage, I generally feel like there is a lot of info and I am unsure how to find what I need.
Not sure if there is a better way, though
city & county laws
City codes and permitting information. Contact information
Code enforcement contact info
Complete guide to applying for my permit; I had to go through many pages to ensure I had all the information I needed, then struggled to
re -find the pages I wanted when I wanted to go back _
Contact information
Contact information for certain types of leaders. The city site does a good job to buffer people that I like to speak with occasionally ,
especially those responsible for parks
Contact information for individual city employees. (Planners, building services employees, etc.)
Contact information for most employees related to housing regulations.
Contact numbers for residents when they had questions on rental assistance. I manage an apartment building in rose park area, but live
in SuRar House.
Page 10 of 65
`V2
/ANALYTICS
Contact phone number are not always easy to find. Recycling information is also a little disorganized. There should be popups about
when yard waste collection takes a break, and more information about only #1 and #2 plastics being allowed in the recycling bin. There is
so much misunderstanding about what is and is not allowed in the recycling bin. The list on the website should be exhaustive.
contacts with parks and utilities services
Content is organized based on the structure of the government, not based on what a citizen wants to do. You need to be UX first. We do
not care what esoteric part of the government something is part of.
Correct contact person re. civil enforcement, zoning enforcement, business enforcement.
Correct phone numbers and contact info
Couldn't find the correct office for code enforcement of construction debris.
Dates for delayed garbage pickup on holidays.
Department phone numbers. Especially animal control.
detailed tax information
Electronic bill pay
employee contact information
Everything It's cumbersome and it would be great to have a Table of Contents/Index, labeled as such with headings directly to topics.
Also- why do you rely so heavily on your website? It's real weakness is that it takes people only to what they know to ask. You have some
good info on your urban forestry page -- including a concise page about the value of our street trees and the low dollar cost of keeping
single street and yard trees alive -- but it's buried and in the meantime you do no real -- actual not virtual education about what it is
costing us in terms of future rainfall and air quality to kill our trees. I'm seeing at least a third of the trees in my area (Liberty Wells to
State Street) perishing because you give tax money and landscaping licenses to people who don't even know what top soil is. I asked
one of your devastators who'd dug out more that 6 inches of top soil from a street trees roots if I could at least retrieve the soil and use it
myself -- He showed me that he'd just tossed the foundation of our lives here in with all the rubble and trash he'd picked up that day.
Shame on you! --- you are responsible for the. destruction of Salt Lake City. His idiot helper actually told me that it didn't matter --
because this cretan thought that once the sub soil was exposed -- before they laid their plastics in -- that sub soil magically becomes
top soil. ---- Please, tell that you understand yourselves that tree's feeder roots depend on the nutrient and fungal webworks
concentrated in top soil to hold moisture in the around and help the trees draw rain?
Find links to meetings.
Fines
GARBAGE COLLECTION DAYS WHEN HOLIDAYS FALL ON NORMAL COLLECTION DAY
Gas lawn mower trade in/raffle for an electric mower
General navigation and it's just ugly
Getting an extra green waste can for temp use. Really miss the annual Cleanups and the city shows it.
Graffiti removal
graffiti removal request link
Household hazardous waste program. Also, tree trimming services.
household waste recycling options not very informative
Housing
How to contact someone regarding request for higher -visibility crosswalks in my neighborhood, how to contact someone regarding street
garbage (Foothill Dr, across from Mister Car Wash)
How to renew a licence. How to upload construction permit drawings. How to find relevant building code and the referenced building
standard (please provide a copy of applicable codes on the website ... as part of the permit fee)
How to report homes where the bushes are so overgrown you could not walk on the sidewalk past them.
How to succeed in finding a residential parking pass in front of my house. It ended up being impossible to do online.
I cannot recall at this time but it made me less likely to return.
I didn't try to find it on the website. I googled the city and department I wanted to find the site
i dont remember
Page 11 of 65
`V2
/ANALYTICS
I need my sidewalk fixed and I never hear anything back from ANYONE!
I needed to find a number for a human resource office and the information was not anywhere on the website.
I remember in the past it said not to put out garbage cans on the day of a big snow storm. Now it just says if you can skip a week please
do so. I had a little difficulty finding where it told me the city's recommendation.
I rescind.
I was looking for contact information for a specific department, and found this difficult to navigate to
I was trying to find a city -based based document shredding option, but there was nothing available. I thought this was a basic city
service, but apparently not? The only "shredding days" services noted on the website were a long time ago, so the info wasn't current.
I was trying to renew a business license and it took some time to find the right place on the website.
Individual phoone numers. Say, for the transportation director
Information concerning Building Permits and city/area regulations.
information needed for event permitting
Information on street construction nroiects, info on city equity initiatives
Information regarding specific programs and contact info.
Inspections / Contact Information for specific personnel
It is just hard to find what you are looking for on the website. It takes several clicks to get to where you need to be.
it is not user friendly at all. It was confusing and didn't help at all.
It was last year, and I can't remember, unless it was something to do with recycling.
It's a clunky website. Not very user friendly, especially for bill pay.
It's just hard to navigate then when I use the search icon I can't find anything. The search comes up with nothing.
Large RecvclinR dumpster locations
Licensing
Licensing and sanitation info
Links often seem to be circuitous, with no clear path to getting certain types of information. Having said that, I'm not certain about the
demarcation between city and state services, and thus the 'owner' of the various sites.
Literally any information besides paving water bill
Live open meetings _
Looking for Fix the Bricks info. It was very limited. A web search on Reddit was much more helpful
Main topics are fairly simple to find but sub -links to corresponding relevant materials (subtopics) within the main topics were not
particularly robust. _
Map based data (GIS), employee information, RFPs
Minutes from recent past planning commission, RDA and City council meetin
Mostly regulations and permits for things if a homeowner wants to make any changes. You have to do a lot of digging and the search
option is no help. _
My city council reps current contact info.
Needed permits and information about my historical home and what I can and can't do
Neighborhood parking regulations for alleys. Annual bulk waste pickup.
No phone number for the mayors office.
Nothing specific. Navigation doesn't seem all that intuitive.
open meeting info and links for viewing. City Directory. Basically the only thing that is easy to find is the "PAY MY BILL" portal.
Ordinances, zoning, overlays
Organization structure and contact information.
Overall navigation is a little difficult
Overall navigation of the website
Park strip rebates and requesting repairs to pot holes.
Parking requirements for the 400 South Corridor
Page 12 of 65
`V2
/ANALYTICS
Parks and kids rec programs
Permits
Phone numbers
phone numbers
Phone numbers
Phone numbers or email addresses for contacts about city services such as street maintenance, street lighting, traffic signals or street
signs. The website was better and easier to navigate before it was re -vamped.
Police incident reporting
Programs and plans seem to be buried in each department's site. _
Property tax search by address
Recycling information of several kinds.
Regulatory information and processes
road repair status
rules and regulations on what you can and cannot do within city limits, both traffic and non -traffic situations. Rules on enforcement
policy.
Several clicks to get to usable menus
Snow removal help. The website wouldnt allow me to move past adding pictures
Sometimes it is confusing to find the right tab to view past bills paid or to check on status of updating a license.
_Specific contact information for various city departments.
Specific offices or personnel, non -emergency police and fire information other than general phone number. Specific contact information
for city projects.
Staff directories
Status of my service request to the city, since the city app was updated, I no longer get information on service requests.
Tax information
Tax information
Only difficult as it was my first time on the site
telephone numbers to speak with humans.
the navigation structure and organization is poor. Usually the information is there, but it is hard to work out how to find it.
The permit process for making home improvements is very difficult to navigate
The search on the website is poor. When accessing the website, I google first, and then find the options that direct me to the information I
need.
The SLC and related government websites are fractured with different information on different websites without a unifying navigation
system between them.
Try using it
Trying to find when the compost bin stop/ pickup during winter.
Turf buyback information
Updated info about garbage pickup
Updated services and offerings at recreational centers.
Urban
Water conservation and sustainably resources
What department to call for different needs and concerns
What do you do when your garbage can doesn't get picked up?
How do you get speed bumps or traffic control if your street?
It's hard to find neighborhood parking passes
It's difficult to find out what is allowed for fences etc
what is happening in real time
Page 13 of 65
`V2
/ANALYTICS
What they are doing about all these people we got way too many people that should not be here and why it is that American citizens are
dying on the streets and we got refugees and illegals living in all the apartments and how many death how many people have died from
OD or gunshot or freezing in Salt Lake City
Where and how to report a zoning violation _
Where to download water bills
Where to find specific services
Where to recycle lighting? How to contact the fire department for non -emergency? The city services have actually really impressed me
with how helpful they are! Except the Fire Department- I have called them twice for different questions, an nobody calls back. I have
looked on the web for how to report and issue, without calling 911. 1 think we need a "922" phone option- someone to call when you need
to report something to the police, but do not want to call 911 and possibly tie up the emergency phone lines. After hours it is impossible
to reach the police without calling 911. It should not be so hard to report someone destroying property or blocking a road ... when the
dispatch is closed. Also, I do not know the phone #'s for each department that might have jurisdiction for a random problem in a random
place. You need someone to call that can help you find the answer, not just say, "oh, you need to call highway patrol for that". Like I
know the # for Highway Patrol?!!!!
Where to report chuck hole in the roads
who is responsible for what
Who the is in charge since nobody ever responds to complaints
who to call to request street signage.
Who to contact about a home in the neighborhood that is unoccupied and the owner does not keep mowed
Who to contact for city light repair.
Who to contact to report a downed fiber optic wire in my sidewalk.
Xeriscape information
Zoning and easement regulations
zoning enforcement
Zoning rules and explanations of technical terms
Page 14 of 65
`V2
/ANALYTICS
oe_CITYSTAFF3. If you have any comments you would like to briefly share about your experience with Salt Lake City employees, please
enter them here. (n = 291)
1) Rude
2) Never get a call back or an email returned. Typically get put on an email list from a Utah representative.
3) Why is Utah always 30 years behind the rest of the United States?
90 percent of the people I have interacted with were beyond wonderful. I have had problems with the fire department and 911, but I am
assuming that you are not including them in this question.
A few years ago I came home from work to find that the garbage can I had put out that morning was gone. I contacted the city to tell
them and they said it had probably fallen into the garbage truck. They said they would send out a replacement. I got the replacement. A
few years later I found I was being charged for two cans. I brought this to the city's attention. They refunded one year but I had been
overpaying for over 2 years. This should have been caught by the city employee that sent out the replacement can.
air quality and water conservation are top issues regarding all of the community. Thank you Mayor Erin, please continue the fight and
educate!
AirBnb's are out of control. Ruining neighborhoods.
Aliesha Casazza was wonderful, professional and efficient when helping me obtain a new garbage can and updating the names on my
utility account. ([REDACTED]). Thank you!
All good...
All of my calls to SLC were about criminals commiting crimes. If the criminal was homeless, SLC's response was unacceptable. SLC
does not arrest homeless criminals. The crime needs to stop. SLC knows who the criminals are. In general, The crime is not being
committed by employed property tax payers. Stop attracting the criminals to Utah. We don't want the criminals.
Although generally helpful I often get conflicting answers to the same question. Better training and less work at home would help.
Regardless of which entity I call if the phone representative is working at home it is almost always a worse experience than when I reach
someone in an actual office or phone center. You can always tell when someone is working at home because it is loud and there are
multiple distractions going on in the background. When working in an office supervisory or peer assistance is readily available and
people learn from the experiences of those around them.
Always answer questions with patience and understanding. And if you do not know an answer, take the time to find the answer.
Animal control needs more support - the issue of loose pets in and around the city, especially dogs, has only become worse overtime and
will become a bigger issue for any of the listed initiatives
Animal control officer took my dog bite as unimportant since I've had not seen as rabies case in all the time he worked here. Police ignore
calls and recalls and sometimes say they are on the way and don't come or just say they are too busy.
Apathetic toward problems in our neighborhood. Insisted on following the letter of the law for a unique problem that needed a unique
solution. Promised one thing and then reneged on that promise leaving our neighborhood in a lurch.
As a senior citizen, I can say positive experiences ... as always ... with Salt Lake City employees.
As I said, if I need info, the city is great, but the only complaint I have issued is that the Extended Stay America hotel on 2100 S (close to
1300 E) always has their traffic backed up onto 2100 S. As far as I can see nothing was done about this, but it is a pain to have a single
business use the public road as a personal driveway on such a congested street.
Attended city council meeting and felt my concerns regarding ivory homes development were completely ignored so very disappointed
Be more professional
Building & Zoning dept very unresponsive.
Business license pretty good.
Building permit offices are very hard to get a hold of. Noted in my earlier comment.
Called to report my garage had been broken into and burglarized (the second time in three years). Told flat out by police that if I don't
have security video they aren't going to do anything.
Calling the city government building gets you voicemail. I know your building is in habitable and most are working from home, but I can
never get ahold of anyone, I get voicemail. I call multiple times over multiple days if I want to get in touch with anyone. It's time to get
back to work. It's been years since the pandemic and earthquake. I want to see something done with the homeless. I used to be a huge
Page 15 of 65
`V2
/ANALYTICS
advocate, donating lots of food and clothing every year. I was broke into twice and lots of childhood memories what were taken. I can
never get those back. It's time to start talking this issues seriously, because we're fed up! We're fed up to see camping at Liberty park,
where there's signs saying no camping but homeless still do and that's nothing done about it. We want to feel safe at our parks. My
house is on a major foot traffic area to Liberty park and there's not one street light on my street, meanwhile side streets, where the lights
aren't as nessasary are in abundance. Planting trees are great, but we need real issues tackled, now.
Can't Ret anvone to answer a call or return a call.
Can't get Jordan River parkway lights fixed between California Avenue and 1000 W.
City arbor service was prompt, very friendly and did great work.
City code violations such as parking RV's in driveways or on streets for extended periods of time should be enforced when there is a
complaint.
City is very responsive on neighborhood issues I have reported through mobile app like illegal dumping and graffiti. Very happy and even
surprised by responsiveness
City ordinance officers were dishonest about complaints received. I have looked at the GRAMA request and non were filed. Then they
illegally put a silent lien against my home making it hard to refinance my house and made me jump through hoops to get it removed.
clean the streets garbage from homeless people spills/mess
Code enforcement and parking enforcement on the west side shouldn't be relying on neighbors ratting on each other. Just have the city
patrol for violations. I can't call every day to try and clean up my neighborhood, it just causes friction.
Come fix my driveway from all of the patch work so I can get in and out without dropping in a sink hole! Such a big divet and bottom in
and out!!!!!
Complaints regarding Building Permits and City Planning issues. Also, I have to complain about the lack of responsiveness from the City
Council member of our district.
Contacted the city about an air b and b in my neighborhood. Paula was good to work with and they were able to shut down the rental
unit.
Courteous
Despite media sound bites, residents and businesses on the west side are largely unheard.
Small business owners in D1, D2, and the west side of D3 do NOT matter to SLC. Large and chain businesses seem to matter quite a bit
regardless of the district. Chic Fil A in Sugarhouse is a prime example of development over people.
The city council is largely responsive. SLCPD is getting better continually, especially when unhampered by politics.
The team working on e-charging stations is wonderful!
Love the business desk and miss Denise there. I'm not a fan of only being able to communicate online. I understand why and it's a good
option but should never be the only option.
The building inspectors are wonderful. Fire inspectors are great.
Parking and code enforcement separate from the above are not good and come across as bullies on a power trip.
The teams who handle the heavy equipment on homeless abatements are the worst. I personally saw a man LAUGHING as he maneuvered
his front end loader through a tent. Laughing??
Overall, the people in the city are great and it's reflected in the majority of the employees.
Developers duped the city into building a three story eyesore fronting tenth east on seventh south. Zoning was to front seventh south. It
seems that developers have the city council in their back pockets.
Didn't hear back from civil enforcement after first contact. Airbnbs are destroying the neighborhoods in this city (in addition to the
hospitality industry). Imagine living on a street where every house is an Airbnb. That's what this city is coming to, and I'm ready to leave.
Difficult to get info. No live person to answer.
Dispatchers need to refer people to the police website to input their complaints if they aren't going to send an officer to your home.
Don't give tax rebate. Put towards the great salt lake before it's dead. Our legislature thinks money is more important than anything and
they know more than us!!!!! We vote something in then they (who should be representing us) and they vote it out. We need them limits
which we had voted on a few years ago which they removed.
Page 16 of 65
`V2
/ANALYTICS
East Atkin Ave (connecting to highland) has horrible crumbling sidewalks. My kids are always falling on their bikes. It's just getting
worse and worse. We were told it would be fixed last summer. Nothing was ever done. _
Employees were courteous and provided timely service and information.
every contact I have had with city employees has been outstanding, they have helped with excellent knowledge in their various fields....
Everybody talks nice but nobody does anything about the issue or problem. Loves to point fingers to others.
Everyone at the water department is helpful and knowledgeable. They even follow up! That being said, their policies for leaks could use
some common-sense updates.
Everyone looks for the chance to pass the buck and make my problem someone else's problem. Every department said the issue we are
reporting was another department's problem. It took nearly a year, 50+ phone calls, 20+ emails to get the issue addressed.
Excellent interaction with city engineering. Very poor response (none) from forestry. Very good response from parks department.
Expressed concern about the lack of historical building preservation and received a response about protecting personal property rights as
a priority. What about community and generational rights and what benefits our health, education, and earth?
Forestry office is fantastic and responsive. Thank you! We have also had very productive conversations with those in parks and trails.
Friendly, courteous and helpful.
friendly, respectful, but slow results
Garbage pickup is good, snow plowing is good, planting lots of trees is great,
The Mayor is handling everything well.
Generally helpful and kind. A few self absorbed bureaucrats who have forgotten who they should serve.
Generally unhelpful and not interested and answering questions
Good people
Governor Cox is a [REDACTED]
Great follow up to my call.
Great people
Had a crew come fix water leakage on public utility in my yard the same day. But never heard back about broken street light.
Haven't had any recent encounters with any SLC employees
Helpful
High density housing, in my opinion, created/creating a city of plywood boxes. No open space, no sky space, no variations in design. Drive
in on 6th south feel like you're boxed in. To make matters worse, these boxes, apartments, are pretty much unaffordable for most low to
middle income residents. _
Housing should be a right, not a commodity.
How do we address porch pirates?
i believe the two largest problems our city has is crime, homelessness solution (along with rest of america) air quality (state
issue) and water consumption. unfortunately the government has promulgated manhattenization of salt lake city
i live in az in winter to avoid poor air quality( i am old) and am always concerned about
my tenants safety [REDACTED].
i am appalled that we choose to allow neighbors to enforce no short term rentals when i believe enforcing existing
regs may increase number of units available to citizens living in us in that it increases the competition
my heart breaks when i hear neighbors complain of rent going up 500 and im a landlord
the constant zoning requests also makes affordable housing less available as well
i wish i knew of a solution other than rent control which will backfire
perhaps big credits for perpetual affordable units within newly developed properties
Page 17 of 65
`�2
/ANALYTICS
I am pleasantly surprised with how helpful and professional the people are 80% of the time.
I am very, very, very impressed with the employees at the city libraries and I am very, very, very happy and impressed with the programs
offered at the Library.
I appreciate all the public servants that work in the city government. Definitely underappreciated work.
I appreciate our snowplow drivers and other workers out in the community.
I appreciate the professionalism
I bought a home in SLC last summer, our fence went down and we got a notice from the city. I called the Civil Enforcement Officer and
she was incredibly helpful and kind. I am more inclined to follow city codes and bylaws knowing that they are enforced reasonably and
with understanding of individual circumstances.
[REDACTED]
I call for garbage can pickup "regularly" be cars park too close to my can. Painless and very fast! Please thank them - i always do!
I called about an animal control concern with some people who have a very aggressive dog and a poorly patched hole in their fence.
Nothing was ever done as far as I can see to address this potential safety issue.
I called for attention to tree trimming, and it was taken care of in a reasonable time and they did a great job. I would like to see more
proactive attention to trees growing too low over city sidewalks in my neighborhood.
I called the city to obtain information about multi -unit housing and each person I talked to gave me information that contradicted what
another city employee told me. I found this confusing. I also have been trying to add an ADU to my property, and city employees told me
how cumbersome this process is., with the limited housing available, this process needs change to improve the accessibility to affordable
housing.
I do not feel represented by city council or City Government. One comment I made to a representative in regards to the council
continually raising the several utility costs and taxes in city-- and yet the city and state raised salaries by a sizable percentage for their
employees. She said in regards to the salary raise they approved-- "we take care of our own". What a slap in the face. They should not
determine their own salary raises.) asked that the city consider a restriction on the height of new buildings that are being built
"everywhere" in the city. I was told they had made the decision to build on all the corridors. Did residents get to vote on this decision --
No!! They are destroying our beautiful city. Other cities have height restrictions so that you "do just see buildings." The present Governor
Cox (and past -- Herbert) "said that we had more than enough resources to take in thousands of immigrants/refugees" Not true --THIS IS
A DESERT --WITH LIMITED WATER AND HOUSING. They wrote letters to Washington and thousands of refugees have now been sent to Salt
Lake for the taxpayers to support when on the West Side many live in poverty without support. This has brought about even more crime.
The fire department and police "never eliminate the meth labs" that surround us that we breath the fumes all the time. There was a Meth
Fire in back of my home that was out of control and we had to call twice to the Fire Department. They were notified that is was caused by
Meth Lab and they DID NOTHING. Crime in rampant on west side --caused for the most part by the drug cartels and permissive legislation
for those dealing drugs. They know they can get away with it. The homeless population for the most part is caused by addictions to
drugs and yet they want to build a huge homeless community right where they have access to the drugs on the west side. Homeless peole
have broken into homes here with no consequences. We need priorities to be on crime management, of
I don't get the best results from reportiing things like sidewalk issues , but grafitti gets handled quickly.
I don't have a specific complaint or comment about city employees but in general I find SLC Corp to be a big, fat, wasteful, bureaucratic
nightmare that detracts from my success and happiness rather than contributing to it. The water department is [REDACTED]. The city
licensing / business license department is [REDACTED]. The Landlord / Tenant Program is a complete waste of time and resources --with
essentially zero benefit to the community while a [REDACTED] / burden on apartment owners --especially SMALL apartment owners (4plex,
6plex, 8plex, etc) and should be burned to the [REDACTED] ground. I've found it virtually impossible for example to change the billing
address on my water bill. The water department refuses to mail it anywhere but the property address... which [REDACTED]. What else...?
Parking enforcement has always been a complete [REDACTED] and still is. But perhaps the BIGGEST issue I have with SLC employees is
that they ARE NOT ENFORCING THE LAW IN REGARDS TO HOMELESS PEOPLE LIVING IN OUR PUBLIC PARKS AND PUBLIC SPACES. If 1, John
Q Public, went down to Liberty Park and put up a tenant and started living there --I'd be fined immediately, arrested, hassled, etc. But if
an ENTIRE [REDACTED] COMMUNITY OF HOMELESS [REDACTED] start living in Liberty Park --as they have been and are currently doing --
they get a [REDACTED] pass. Nothing happens. You (the City) ALLOW them to DESTROY our parks --to kill the grass, leave trash
everywhere --use drugs, get drunk, [REDACTED]--whatever--with virtually ZERO consequences... but if I park my car 1 ft too close to a
Page 18 of 65
`�2
/ANALYTICS
stop sign --I'll get a [REDACTED] parking ticket in 10 minutes. It's THAT kind of LAWLESSNESS and inconsistent application of the local
laws and ordinances that DRIVES TAXPAYERS [REDACTED] MAD. I pay thousands and thousands of dollars in taxes and fees to you fools
every year --and you won't even arrest or fine or relocate homeless encampments in our parks, underpasses, and on our streets. It's not
OUR resp
I emailed someone directly with a question, got a response saying they needed to do research and would get back to me, they never got
back to me.
I got a very timely response from the Concrete Division when I inquired about rebuilding my driveway entrance and portions of my
sidewalk. Kyle Biggs was, I believe, who came out to give me an estimate and he was super helpful.
I had an insurance problem after the earthquake and Kelly Christensen in the Utah Insurance department was amazing. I felt she went
out of her way to be really good at her job.
I had the city trim the dead branches from the tree in front of my house. I'm thinking they did what needed to be done, to make the tree
healthy. But it looks awful. It will take years, if ever, to look like a normal tree again. That said, I'm sure they know a lot more about trees
than I do.
I have already commented about my experience in a previous comment box.
I have always had very pleasant interactions with SLC employees
I have asked several times for a ring to adjust the hight of my water meter to no avail
I have called twice about having trees installed on my park strip, both times during office hours and had to leave a message. I have not
had my call returned.
I have had a fabulous experience with the Historical Preservation department for my residential remodel and with the Public Services
department when trying to map prior renovation projects against city records of the water/sewer infrastructure. Thank you!
I have had good experiences with employees.
But I don't know why you people are even asking for it opinions on things for the city. We do not have lined pockets to buy off the city for
buildings and businesses and golf courses.
Here we are with a shortness of water. But tiger woods can build a golf course. Doesn't make sense, but that's why I mean lined pockets.
How's he going to water the lawn?
I have had issues in the past. When I've called city offices, I either don't get called back or return time for a call is very long. This is
50/50; some offices have been responsive. Others have not.
I am disappointed with the configuration of city streets to limit them to one lane with a bicycle lane. This is not China or California.
Bicycle riding is very limited, and so the bike lane is empty most of the time. Yet with one lane for cars, traffic is more dense and slower.
Weather is a factor. In California, the weather is more moderate for bicycle riding. In China, people have not had the resources to own a
car, hence the prolific use of bicycles. Neither of these is true for Salt Lake City. I am very annoyed that the current mayor is more
focused on how things look, rather than how things work. We will never be a dense bicycle riding populace. If you want to improve things
for transportation, focus on free and frequent bussing and Trax. End of story.
I have had some great support from the team that helped me with my historic building obtaining permits and working through repair
options.
I have no complaints about employees except David Jones in street engineering who had numerous weak excuses as to why my curb and
sidewalk were not being repaired after a year wait.
I have noticed that preference is given to individuals who are in -system. Example: A contractor who knows the jargon surrounding
development (in any / all given subtopics) is assisted in moving forward if their plans meet specs... whereas in individual who has plans
that would also meet specs finds themselves told that XYorZ is wrong (thereby discouraged from developing) and thereby discouraged. -
In my experience and in my observations (outside of myself) 'individuals' are told "this will not work, go look it up and come back when
fixed". I understand that this is needed. We have regs / rules for good reason. But we came to (in this case) the city / planning dept to
understand if we were doing it right (or if not, to then understand how we could). We did not come to be told 'no' summarily and be
directed to the website.
Page 19 of 65
`V2
/ANALYTICS
I have submitted street repair needs, and it has been ignored. I submitted the holes that need repair 2 years ago and when nothing was
done complained to the mayor's office and the big holes are just getting bigger and bigger. I live on Diestel Road and the road is falling
apart and getting worse.
have zoning questions and noone will call you back. And that's with repeated messages, is there a better way forward?
I haven't received a response to my question yet
I live in a neighborhood close to the freeway that experiences consistent homeless camps getting set up. The police department
recommends to use SLC Mobile. The people that work there are very helpful but it seems there is no conversation on how to stop the
problem, rather they only come in when residents complain.
I live in Sugarhouse and am appalled at the amount of high density housing. There have been two huge fires involving construction of
these sites. They are crammed in so closely they do not seem safe. Also how are we going to support the parking, traffic, water/sewer,
education needs for this huge increase in population? The homeless situation along with crime has greatly increased. My home has been
burglarized twice this year and outside my home has also been burglarized. The crime situation is BAD.
I love this city. But the constant emphasis on growth (Inland Port???) is insane and unsustainable. We are considering moving out of
state within the next few years if the air quality and other environmental issues grow worse.
I miss the old neighborhood trash pick up. I dont think the new call to haul is as efficient and helpful for the citizens
I needed my blue recycle can replaced as it was broken by the sanitation workers. They said to tell them where it was (not at the curb)
and that they would replace it in 2 - 3 days. It was not replaced for just over 2 weeks.
I needed to report some vandalism on a fence. I went through the website and filed a report, it was fairly easy to do after finding where it
needed to go.
never found the information about who to contact.
I never received a response on a handful of inquiries sent to SLC.
I ordered a pickup of toilets I needed to dispose of. They said they would pick them up but forgot. So had to call them the next week and
remind them.
I regularly send videos and photos of drug deals going on in my front yard to the police as a tip and never have heard back ever.
I sent a formal request several months ago to clean out the water collection drains on my street because they are overflowing from a
backup of leaves. I never received a response to my inquiry, and no one came out to fix the issue.
think Airbnb types are taking away from our school. We are losing kids living in our neighborhood to short term renters who don't care
for the neighborhoods. No connection to the community. Soon we will end up with 1 HS.
I think it is ridiculous someone is paid to drive around and look at our garbages.
I think that overall, the SLC employees I have dealt with have been great. Everyone from Parking Enforcement to Housing and Stability
has been great.
think the city/RDA board mostly considers developers and their vision..... short term planning for the developers to make a quick buck.
"affordable housing" deals that get made are really not affordable. _
I think the Urban Forestry team is friendly and competent. They do a good job.
I was trying to deal with a permitting issue for a home construction project and I felt like the team was specifically vague. It was nearly
impossible to get someone to actually get someone on the phone - and then they weren't very helpful with lack of details in response. Not
a good experience.
I wonder if demand is driving the huge number of apartments being built, or if some type of tax incentive is driving it. Also, what is the
occupancy rate for all the new apartments. Just an incredible volume of units being built, it seems like that's all that is being built there
days. Do we need that many apartments?
I worked for the state government and had a workers comp claim that they never paid eventually got sent to collections.
I would like to see revisions to the City's requirements for building demolition Waste Management Plan approval... to increase reuse and
diversion of historic architectural materials/fixtures/etc (even if it is a pile of sinks offered to people for free) rather than being diverted
to landfill. This was especially a problem with the demolition of the La France Apts where almost everything (except heavy items like
bricks/concrete) were sent to the landfill. Also when I attempted to gain a copy of that Waste Management Plan for the La France
demolition thru GRAMA I was told GRAMA was not the right avenue to obtain that info and to ask the City manager directly, which I did
several times and was never able to email/speak to that individual. So, public review and transparency of that file was never obtained.
Page 20 of 65
`V2
/ANALYTICS
Seems like these documents should easily be obtainable for public review so that changes can be made. More transparency in building
demolition and construction is key to sustainability management and future planning.
I've filed multiple complaints via the app about the growing homeless issue at our local city parks. Liberty park is now allowing long-term
camping using the fireplaces as a heating source. why should the entire city have to do with the issue when a few are causing the
problem. you can't allow our kids to go to the parks and be overwhelmed with local homeless that are using drugs in a place where our
kids and residents are supposed to go to recreate and feel safe!
I've had to make some non emergency calls to law enforcement, and I've always received a prompt, courteous and professional response.
I've lived is several different municipalities before Salt Lake and I find Salt Lake City employees to be the most helpful and responsive of
anywhere I have lived.
I've talked to urban forestry a couple times and they have come to look at the trees on our parks trip. They never knock when they're here,
they just leave notes on the door. I wish they would take a minute to talk to us while they're here so we can get answers to our questions
directly.
I've requested help with getting out street resurfaced for years. Many potholes.
Also a tiny home is being build in our neighborhood even though complaints were made.
In general, all contact i've had with SLC employees has been positive and they are prompt in their work.
In general, City employees are pleasant and easy to work with, but they may be shying away from taking on more difficult and
challenging problems in order to keep their jobs and make their lives easier. Many of these departments could be doing more proactive
work. _
In my encounters, people do their job but no one goes above and beyond. _
In my experience, the employees seem knowledgeable and if they didn't have the answer, they directed me to someone that did.
In my neighborhood, we need to educate renters on proper parking.
interactions w trash pick up and parking enforcement have been positive
It appears they are under staffed and can not take care of things like they should.
It is difficult to find out who the police liaison is for Districts, they change frequently. The homeless problem in SLC parks is unsafe and
puts all taxpayers at risk. I have had very good response from any city employees that I have contacted regarding any services.
It is important to listen to all residents of the city and not just push an agenda that residents really don't want.
It seems like most lower level staff are passionate about their work and care about providing the best products and services possible to
SLC residents, but that they don't receive the support they need from city leadership to actually have the ability to deliver on everything
they want to do.
It takes forever for them to get back with you and sometimes you might not never hear from them back no emails nothing
It was frustrating that I was told I needed to physically print out the water service agreement and sign with a pen instead of having an e-
signature option. _
It would be nice instead of just rescheduling highland drive and 11th East for restructure in a year if the wicked potholes from the
freeway of i-80 to 1700 South were filled in
It's Frustrating that city officials across departments don't communicate with one another and often don't understand permit processes
and restrictions entirely. _
Ivory homes building in the avenues is so unfortunate that the city refuses to listen to the people, and place the importance on density
and unaffordable housing!
Keeping in mind excellent customer service is key for any business.
Lack of response or action from city representatives.
Less big corporations, more organic sustainable
Liberty Park is unsafe. Do something about the perpetual homeless festival being held there. This is a wonderful park but has been
allowed to become unsafe and overrun. I am a believer in helping our needy citizens but at some point, when there are beds available at
the shelters the folks living on the street are doing so because they don't want to get clean which is a requirement of the shelters. Our
taxes are already used for these programs. Do not let neighborhoods suffer because of a very small minority. _
List info on the Fgreat salt lake like water level overtime, salinity, inflows
Mayor needs to go away.
Page 21 of 65
`V2
/ANALYTICS
More Trees. That address both climate and make the city more attractive. It will also lower energy bills
Most everyone I have worked with is happy!
Multiple homeless people live in broken down motorhomes along my street, buying and selling drugs. I called SLC parking and was told
that the impound lot was full, so they're no longer enforcing parking restrictions for motorhomes.
My autopay for my utilities through the state keeps shutting off without notifying me. Employees have been very helpful but it has been
shut off a few times which is frustrating
My comments in the SLCMobile app go unanswered for years until I make an effort to follow up. As an involved citizen, it is disrespectful
to have a supposed platform for discussion, and then there is nothing reciprocated from the city.
My personal interactions with SLC employees have been limited, but satisfactory. However, I recognize I am a white, educated, low -risk
individual and this experience may not be universal. I would like to comment on the city/states abhorrent indifference to the fact that our
lake is dying at the hands of corporate interests. We will not have a city to take surveys about if our legislature continues to do nothing
except enrich themselves.
N/A
N/A
N/A
N/A
NA
Na
Natalie in public utilities helped me troubleshoot the sudden increase in my water bill. She was able to look at the electronic water meter
and see that my water had been running continuously since last month and dispatched city workers to look into a possible leak in the
line. Thank you, Natalie!!!
No
No issues with the employees.
Non emergency police do no respond to petty crimes in timely manner.
None
None
None
Nope
Nothing to share
Occasionally, I have called the Mayor's Office to complain about something. I got better response from the Becker administration (faster
and with results). When I have called about street lighting, I couldn't get a person to speak with and no one answered my message.
When I have called about a workman who didn't speak much English who got a parking ticket because his vehicle was partially blocking
the sidewalk, the parking guy I spoke with was quite aggressive and seemed unwilling to listen. The garbage/recycle folks have always
been very accommodating the two to three times I had a concern or missed the pick up time.
Oh they're always going to call you back but I would say 85% of the time nobody calls you back you can't speak to a person and the
people that answer the phone get all [REDACTED] off and call you racist because you ask about US citizens as soon as you mentioned US
citizen you're racist so yeah those are just a few of my comments
On hold; gave up and hung up.
once I reached the person/office that I needed to actually work with I received exceptional service - getting where I needed to be was a bit
difficult
Our street is becoming filled with single-family homes that are now rentals and the renters are allowed to pack in tons of residents with a
high volume of cars which clog the street and make it difficult to enter and exit your driveway. I sent a message to the city to ask why
zoning and parking ordinances are not being enforced and cited specific ordinances from the website. I got a message they would
investigate, but months later it's the same thing of people violating zoning and parking ordinances with zero change. It appears the city
could care less about turning beautiful single-family home neighborhoods into a street full of rentals with tons of traffic. Plus, renters
who are not interested in being part of the neighborhood and just host large and loud parties and openly smoke Marijuana so the street
smells terrible. Most of the rental homes are also not maintained and lawns, etc. are full of weeds. We also had an active drug dealing
Page 22 of 65
`V2
/ANALYTICS
situation in a rental across the street which I reported to the police, but it continued for months until the renters finally moved. It's truly
destroyed our neighborhood to allow so many rentals, with overwhelming #s of occupants and so many cars and visitors, plus late -hour
parties that make it feel dangerous. It feels like we live on a college campus with no rules or regulations. Landlords just cash the checks
for high rent and destroy the neighborhood they are no longer part of anymore.
Outlaw public camping. Clean up the streets and sidewalks. Criminalize anti -social behavior. Allow the police more leeway to deal with
homeless and socially -disrespectful people. Allow the market to determine market -rate housing and keep the government out of housing
decisions.
Outside of the SLC Board of Education appointees, my observation and experience is the city employees are professional in focus and
work ethic.
Over a year was required for the City to close my observation.
Overall, SLC has a dedicated, talented staff who are responsive & do their best given the resources. I have been particularly impressed
with Council staff helping the public navigate all the online tools with the pandemic, and how much many staff managed to do mostly
safely (less police and fire though :( ) during the pandemic that is ongoing. Shout -out to the staff at the Good Landlord Program who
have been super responsive in helping with various issues. That said, there is a lot of siloing, lack of proactive civil enforcement, and it
often feels like public participation is a waste of time. Certain city department leaders seem outright hostile & mocking of public
comments concerned with providing deeply affordable housing & renter protections.
Overbuilding of apartments without adequate parking provided so apartment dwellers park on the street--trestaurants out of business
because patrons cannot park within blocks. Also inadequate support services for "urban downtown living.".
Parking enforcement - too many vehicles parked on the streets for storage
Passed from one office to another. Told I had to go in person. Arrived at office and was told it had moved to another building. Arrived at
new location to find it closed. Aggravating and waste of time. Still don't have a locals parking permit.
patient & courteous; perhaps not their fault when they can't help to solve a problem
People in Dept. of Commerce very helpful. Longer hold time on phone then I'd like but helpful and nice people.
People were nice once you got a hold of them
Your surveys are too long
Personal contacts were great but initially contacts with neighbors needed to be broader and more inclusive of location and type
Planning department is very responsive.
Pleasant experience
Please eliminate wokeness in our citv and poitics
Priority should be to maintain what u have, ie road maintenance, police, homeless.
Professional & courteous
Public utilities office personnel are fantastic at helping!!
put a little attention to the individual in front of you and how you can help them. if they are there asking for help provide what it is they
need to do to get it.
Reported broken water pipe; response was efficient and orifessional
Reporting unsafe, trash ridden homeless camps in neighborhood park. I am repeatedly told that the rapid intervention team is scheduled
to be there but the camps keep growing.
Resident parking staff are amazing. Water Services not as amazing. Little to no follow-up or finished work.
Response to homeless on business property is very poor.
Robert Garback in enforcement was very fair and helpful in dealing with a neighbor complaint.
Roxanne Robbin with the Building/Permitting department has been particularly helpful.
Running a city has to be incredibly hard. It seems that coordinating projects according to area would help. Also it seems communication
gets lost in the shuffle. I needed a few things to happen on my city tree in front. They would come out and do one of the things but not all
the things I asked (remove broken limbs hanging in the tree was missed) so I had to call and coordinate again.
Should be better trained. They don't seem to know what they were doing.
Since the pandemic it is extremely difficult to reach anyone by telephone.
Page 23 of 65
`V2
/ANALYTICS
SLC Corp. water department is easy to work with.
Their field people not being able to come at a specific time is not so good.
SLC Economic Development employees are extremely engaging and work very hard to develop relationships. Our experiences with other
departments have been very good as well.
SLC employees were super helpful once I found the building code contact number
SLC Planning, Engineering are very helpful and responsive departments.
SLC snow removal on smaller roads is terrible. There are many roads that desperately need to be addressed by adding/replacing curb and
gutter or sidewalks. It seems the more affluent neighborhoods are given first priority and that needs to change. Building codes need to be
better enforced to protect against dangerous and unsightly'diy' construction projects. We pay our taxes too!
Slc water department rude, unhelpful, judgmental. Will not work with you. Very rigid.
Slow down population growth with high density housing and any other way possible. Provide mental health support for homeless. Make
SLC a safer place.
Snow removal has been great. Thanks
Some are biased and obviously racially allied with minorities. They are lacking professionalism.
Some of these questions were "push" questions designed to get a specific answer. Good surveys don't do this.
Specific regulations concerning adding a stand alone garage on the property. Because the property already had a single/single garage
shared with the neighbor (built in 1915) and at the end of a shared driveway that was 8'6" wide, they refused to give a building permit,
because it would set a presidence in the neighborhood. Owners have owned the home 60+ years and wanted some shelter for their car.
start enforcing traffic laws, record number of people hurt and killed in crosswalks, I happened to get off lucky with a broken femur (hit
and run)..
Stop letting the homeless drug addicts camp all over salt lake, lock them up in jail or confine them to an indoor warehouse. I am sick of
Salt Lake City government allowing these drug addicts to have more rights than tax paying citizens. Im sick of the trash, the filth, the
needles and not feeling safe in the parks! We can't even use the library for gods sake because of the vagrants in and around it.
Nobody wants to bring their kids downtown anymore because of the filth and feeling unsafe from deranged addicts lining the streets with
their tents and their trash. Do something !
Stop wasting our tax dollars on things and programs that don't matter.
Street department and trash pickup services are great!
Thank you
Thank you for paying attention. You guys seem to be standard humans (prone to errors) .... but you are clearly doing what you think is
right. I regularly visit other cities and other countries and you should be proud of your work and your city. Great Job! and thank you for
keeping your eye on the ball.
Thanks
The amount of time required to get an answer is too long. A week would be acceptable, multiple months is not. Additionally, the different
departments contradict themselves. Getting a consensus is frustrating and takes a very long time.
The city is like a company with the mayor being the CEO. However it appears to have more bureaucracy than I would like for a well run
company. Hard to get to someone who either is or at least feels responsible to get stuff done.
The city responded quickly to address bushes growing over the sidewalk that obstructed pedestrians.
The city was responsive professional and polite but the problem hasn't remotely resolved. The complaint was about a line of sight issue
and the city said they could go is send a notice. A child is gonna get killed at this stop sign because of someone's hedges so cars can't
see them. Nothing has changed. The house with the dangerous hedges is on 500 E and 1577 S.
The condition of the roads in SLC are an embarrassment and often downright dangerous. Fix our crumbling roads. Don't just throw some
asphalt into potholes. Actually resurface our roads.
Have dedicated left turn signals at intersections, not the dangerous blinking yellow left turn signals.
The employee at the Water Department was very helpful, when I visited the office in person.
The employee was fine to deal with but the problem took too long to resolve
The employees are great. My main concern is city planning; the increase in population, and the traffic and water problems that come
with it.
Page 24 of 65
`V2
/ANALYTICS
The employees are helpful and informative. I would still like to have the homeless encampment trash removed from our neighborhood,
graffiti removal and patrolling the fires lit in the alley behind our house.
The employees I have had contact with have been professional and helpful.
The employees I've spoken too are pleasant and seem knowledgeable. Unfortunately, the issue, water waste of a neighbor has not been
resolved- they have a leaking water line so water runs across a sidewalk - since June of last year.
The few times I've directly interacted with employees, I found them professional and courteous.
The fire department helped me with a non -emergency issue and they were very kind about something I felt dumb about.
The high density housing being built - without corresponding increases in road capacity, parking, trees, and green spaces - is ruining the
city. No one will want to live here if SLC continues on this track. We will all end up fleeing to the suburbs, just so we can have a quality of
life.
The homeless, addict, mentally ill, criminal and toxic dumps/encampments, fires, people freezing to death, hiding them during the NBA
weekend, and harassment from these same street dwellers is off the charts, reckless and inexcusable. This needs to stop. City
ordinances and laws must be enforced. Stop clearing criminal records for criminals, stop piling multiple sex offenders into the same
homes all over my neighborhood! Do a better job managing the actual problems we resident and business taxpayers have to deal with
constantly! We are being continuously ignored and brushed off. This administration is an utter junk show. Our city has a lot going for it,
but none of that matters when our river is used as a public toilet and the city sprays ecoli all over the golf courses. We've been
complaining about this for years and all we get is some [REDACTED] about "building trust" with addicts and criminals. DO BETTER with
our money!
The homelessness issue is my number one concern. The situation on 300e between 300s and 100s is absolutely unacceptable. I moved
here from Los Angeles because I wanted a safe place to raise my family and Salt Lake City's acceptance of public intoxication, open air
drug markets, and vagrancy is a shame and well on its way to becoming on par with Los Angeles. Fix it! Homeless people are drug
addicts who need CONSEQUENCES for their actions if they're to ever get help and recover. This handholding "empathy" politics is killing
people and destroying the safety and well-being of our communities.
the mobile app is helpful
The mobile app is really useful, and the code enforcement people are doing a great job. I just wish that the enforcement mechanisms for
repeat offenders were more severe. Things aren't improving here.
The new online registration for the landlord tenant program is confusing. I asked for help and the answer did not explain it sufficiently for
me to do it.
The no idling ordinance is not working. Contractors and city marked vehicles idle their trucks for hours.
When calling the "idle free" number and communicating an offender, the response is late or non-existent.
Also, why does the majority of high rise housing have to be done in Sugarhouse? The traffic is so bad, even in the morning, I have to pass
on walking or biking anywhere.
The people are great. The plans are not.
The people I've spoken to are kind and honest. I appreciate their service.
The people who work for SLC are usually doing a good job, more often than not it's the policies, procedures etc that are the problem
The Planning Division rocks!
The police need to be more responsive. In our neighborhood, it feels like someone has to be dead to get any real response from the police.
There are drugs and homeless people everywhere, but somehow the cops find time to harass hardworking citizens for going 5 miles an
hour over the speed limit on State Street. Try getting them to care about people dropping needles in your yard or breaking into cars or
outbuildings. You get crickets from the police. But thank god no one is speeding on 700 East. There seems to be a total lack of correct
priorities in enforcement in this city.
The police reporting online is not user friendly, or accessible
The previous housing question offered a false choice/trade off. Both 4-7 story apartment buildings in center locations and 2-4 story
townhomes/4 plexes in all residential zones are needed to address our housing needs.
The question about connecting community to police was missing a major component. Police reform. Stop protecting bad cops, require
more training (in de-escalation), and once officers have proven themselves to be good, outstanding citizens, and are able to to their job
without resorting to lethal force, PAY THEM WELL!
Page 25 of 65
`V2
/ANALYTICS
The questions asked are the wrong questions and don't allow for any answers other than what you've already decided the cities priorities
and agenda are going to be. The city has gotten overcrowded, run down and the city continues to spend our hard earned tax dollars on
superfluous things like " art" that blights our neighborhoods instead of fixing streets and bathrooms and drinking fountains and tennis
courts etc at public parks, having street lights working, offering 24/7 tracks services for free to fight air pollution, refusing to keep
building multi unit housing in every single square inch of every neighborhood so instead of just massive growth in surrounding areas, the
nice areas of slc are now an inner city hell hole. Encouraging ill advised home projects like ugly rock landscaping in the once lovely tree
lined neighborhoods instead of actually stopping water waste in city government building, churches, businesses and old infrastructure
leaks causing waste. The government is reactive to social pressure and wastes our money while they virtue signal with projects that don't
actually make a positive difference in the lives of its citizens.
Police are rude and hostile for a basic traffic stop. They are also ineffective when actually needed. Recycling is ineffective and a waste of
time due to the extremely limited items you can actually recycle. And ARE they actually even being recycled? Historic preservation should
save neighborhoods, not task neighbors with coming up with exorbitant funding to stop tear downs and ugly blight building in their
neighborhood. We're either serious about solving the problems that plague SLC or not, and everything about our government from our
elected reps to this survey shows we're not.
The side needs more of the services that are provided to the east side.
The street workers who were repaving 100 south where I live, were courteous and responsive to my requests, especially Peter, who was the
supervisor on site. Also the lady at the central office was responsive about my requests regarding my driveway.
The streets crews are excellent at snow removal, garbage service pickup is excellent and the urban forest department do great work at
keeping up with the trees anytime I have called. I live on 8th east and I very much appreciate the upkeep of the tree/grass on park blocks.
The task of administering a large, capital city is not easy. Given the complexities of the task, the municipal government seems pretty
darn good. I could make a couple of small complaints, but in the bigger picture the city functions well.
The trash and call to haul people do an excellent job. They are very helpful and should be paid more.
When the city has so many problems and challenges, why do you send city employees out to harass people because some vengeful
neighbor reported that their yard doesn't conform to some petty standard of beauty or order. One can ALWAYS find the same unnoticed
"violation" within 1-2 blocks of the people being harassed. The only difference is the, non -harassed, don't have a petty, mean, holier than
thou, neighbor happy to use The City as a cudgel against them. Why not educate these employees about gardening and water -use
reduction and let them help locate spots and work with citizens to establish community gardens? Way more productive an less divisive.
The utilities division seems to be staffed with helpful, intelligent personnel. The same can not be said of the mayor's office. Very poor
experiences with the mayor's office as well as other administrative support staff.
There was no response; nothing to indicate that the message was received or considered.
They are all nice.
They are doing their best with limited resources _
They have been uniformly helpful, friendly, and excellent employees to me. Their attitudes make this a very nice place to live, and I tell
them that I appreciate them. It probably helps that they know I am a well-to-do homeowner, and I could move elsewhere.
They listened but no action _
They were polite and helpful.
Timeliness. The city takes far too long to respond to things. Like trees in the park strip that are dead and of concern and permits.
Too Liberal of a government for a family values created city since its beginnings.
Too many high-rise apartments on the west side of town
Took over a year to do maintenance around roads which in turn created possible fire danger zones.
Tree maintenance, took them severa months to come and then they came and chopped too much and killed the tree
NOT never responded to my email regarding their poor proposals for redo on 2100 South and the ill-advised creation of bike lanes on
busy streets (Highland/1100 east, 2100 South,etc). Planning Dept. ignoring recommendations from Sugar House residents (Kum &Go
station, density of apartments, lack of parking and removing street parking for residents who need guest parking).
unable to recall anything positive or negative at this time
sive.
Page 26 of 65
`V2
/ANALYTICS
Urban Forestry -Very friendly and helpful. Sidewalk/Gutter repair and installation. -Responsive and helpful office. Left the job site rather
messy.
Urban forestry is very slow to remedy problem trees blocking stop signs, crosswalk signs. _
Urban Forestry people were mostly helpful and willing to consider resident's input, though one person was very fixed in her position and
not willing to listen to residents.
Urban forestry -the wait time for getting park strip tree trimmed is too long at at least 18 months. This tree is a hazard
Used SLC mobile app to report issues with neighbors and nothing substantial done. Police also took 5 hours to respond to a break-in to
my house (I know they are short staffed). E-mailed Darin Mano after a Ballpark district meeting about safety after he asked us to reach
out and he never replied. Very disappointed in the mayor's approach with dealing with the homeless.
Very difficult time getting answers/help/assistance from the Building Dept
Very few are well informed with city ordinances and they tend to suffle you off to other departments. Wait times on the phone are too
long.
Very helpful
Very helpful and approachable.
Very knowledgeable and extremely helpful and quick response. They seemed to care!
Very polite and service oriented
Was curt and borderline rude but still helpful in resolving the issue.
Water bill showed late payment even though the account is automatic. Staff person could not explain why.
Water usage. Good customer service
We called 911 due to a break-in at our home. The police never came. We hear similar stories from many friends and neighbors. The police
department is very poorly led and most of our police officers are scared to do anything because they know the Mayor and City Council will
blame the police. The police officers we have interacted with are smart, highly professional, and care enormously about law enforcement.
But they have been made the villains so often publicly that today they are reticent to do anything. And therefore we are left to what our
elected officials have created - a city of lawlessness. Earlier, the study asked about our neighborhood's walkability. We used to walk
each evening. We knew many of our neighbors. But our neighborhood is increasingly unsafe. For reasons we don't understand, our elected
officials are more concerned about protecting criminals (and casting those breaking the law as the "victims") than upholding the law in
a predictable fashion. Our city has everything. It used to be the gem of the country. But poor leadership has led to its decline. It is very
sad.
We contacted the Forestry division for trimming the tree in our park strip. Although the service was delayed due to an abundance of
requests, when the service folk came, they were extremely pleasant to work with and very efficient in getting the job done.
We need a new mayor
We recently contacted a council member regarding the power lines going up in rose park. This employee was very helpful and empathetic
to the situation.. powerless but helpful.
We shouldn't tear down SF housing to achieve MF housing. Prioritize rehabilitation of existing stock thru tax incentives to HOMEOWNERS.
Prioritize MF housing opportunities in Adaptive reuse of commercial bldgs, parking lots, vacant lots, Abandoned schools (since families
can't find housing in SLC we don't need education facilities correct?). Make an enforceable requirement that ALL new construction
include 10% affordability standards for 30-60% AMI another 10% for 65-80% AMI. Increase City, County and State funds for low
interest loans for down payments for new homeowners in ALL SF housing
We were told last spring that we needed to change the landscaping in the front of our property to include more green, trees, bushes etc.
It was rockscaped. In times of drought, the city needs to reevaluate how effective landscape vs rockscape is and not fine people for
deviating in droughts.
We xeroscaved our Darkwav and were not provided great detail about some details of the reimbursement available
When asking for help, too often the response is "that's not my department" without any guidance as to which department to contact.
When I call the employees are nice but nothing ever gets fixed
When I finally got connected with the right person, my problem was resolved quickly. Finding the correct person is difficult
When you could reach ERAP program, they were great. Most times on hold were over 2 hours.
Page 27 of 65
`�2
/ANALYTICS
Why do we want to bring the all the impoverished within city limits. I help every one of these in public that I can, but it doesn't mean that,
as a class, we should make them all live next to us. Wouldn't transients be just as happy in less urban areas? I would if I didn't have to
work. Why on earth (besides money) did we opt to put the prison near Salt Lake City? Why did we allow such an inconvenient airport to be
constructed with subsidies? Why has every new opportunity in our society been directed away from white, middle-class males? Why do our
schools tell my children and me (literally) that there are no college scholarship opportunities for white males? Haven't we swung the
pendulum too far? Can't we provide equal opportunity for all? None of us under 55 were even around when real-estate discrimination was
active and I've never chosen someone for a job because of skin color or gender. Let's unite but not disenfranchise any race, man or
woman.
Why would the Forestry Department have trees on their list of park strip approved trees that drop acorns?
With all of the homeless people vandalizing, pitching tents in front of my house and on the street, stealing things from my yard, busting
out windows in Smiths, camping in the bathrooms, destroying public bathrooms, and pan -handlers who are not homeless begging on my
street at the intersections, the city cares more about what kind of fence you put up in your yard to try to feel more safe. And you have
some really rude people at the city who feel somehow more important than the people they serve.
Wrote to my representative Brian King about my quitting my nursing job with regards to state pension law. Crickets.....
You have to respond well
your survey doesn't even mention the homeless situation which besides street conditions is the most unsatisfactory condition in the city. I
see respires and tax money being diverted away from everything and everybody else just to try to appease the homeless who in most
cases are homeless by design and should just go home. "If you build it they will come" . For the rest of us things just more expensive and
less staffing while the city try to unsuccessfuly throw money their way without regard to normal people of all backgrounds and
ethnicities. There has to be a stopping point.
Page 28 of 65
`�2
/ANALYTICS
m_CITYSTAFF4. In the past year, how have you contacted the Salt Lake City government offices? Select all that apply. - Other, please
specify: (n = 6)
Can't recall
Community meeting events
Nextdoor
Remote jury duty
Tree Removal
MOT meeting
Page 29 of 65
`V2
/ANALYTICS
s_CITYSTAFFS. How do you prefer to contact the Salt Lake City government offices? - Other, please specify: (n = 10)
An app would be fine but SLC Mobile is horrible and needs to be either completely slashed and built new from the ground up, or needs
SERIOUS attention.
Depends on the issue and the circumstance I will use all mediums
depends on the issue; email usually, phone if more urgent
different options for different situations -- several of those listed would be useful at different times
I prefer over the phone, but only if I can talk to someone knowledgable, and not get stuck in a terrible IVR.
Phone or email
redicouls endeavor
Telepathy
Through a chat platform
Wished I didn't have to I wish they'd just leave us alone and do their job uphold the Constitution of the United States of America not the
constitution of Erin mendenhall and wished our government our governor would uphold the constitute of the United States to
Page 30 of 65
`V2
/ANALYTICS
m_NEWS1. From which sources do you currently receive your information about Salt Lake City? Select all that apply. - Other, please
specify: (n = 103)
4 X 6 cards delivered to my locations.
as an active observer out and around town; friends & neighbors
Avenues Committee Council
Avenues Council Newsletter
Avenues newsletter
avenues newsletter
BRAODCAST NEWS
Building Salt Lake Blog, Citycast Salt Lake Podcast
Building Salt Lake!!!
By the way, I have been getting advertisements in my water bills for Sewer line insurance for a private company. This seems to be a
conflict of interests or showing preferential treatment to a company while wasting taxpayers dollars on mailing and postage. Please stop!
City Cast Salt Lake (podcast)
City cast SLC podcast
Citycast Salt Lake podcast
Combination
Deseret News App; local TV Stations
District email newsletter
Free magazines
Friends, news
hearsay
I can see what is going on around me.
I talk to neighbors and other people in the community, face to face interaction.
Internet news sites like ksl
KRCL radio
KSL
Ksl
KSL News radio/TV and community calendar segments
KUER
KUER
KUER radio NPR
Living and observing
LIVING HERE!
Local media
Local news
Local news
Local news podcast
local news station
Local news TV/radio
local tv news
Local TV news
local tv news
Local tv news
Mail
Page 31 of 65
`V2
/ANALYTICS
Mail
Mail
mailings
media--tv, radio
Moving around during the day in Salt Lake City and talking to others.
My niece who follows it all daily and summarizes weekly
NA
Neighborhood board emails, city councillor emails
Neighborhood newsletter
Neighbors
Neighbors
Neighbors active in the community.
Neighbors and Google searches
News
News
News
news
News
news
NEWS
News Broadcasts
news media
News on TV and on apps
News Reporting (usually written articles online)
News website, city council newsletter
Nextdoor
none
none
None
North Temple Community Improvment neighborhood group
Observations while driving walking and riding my bike
Online news
Other media - television news
personal observation
Podcast Ciry Cast Salt Lake
Podcasts geared towards SLC Politics
Postcard
Radio
Radio and news websites
Salt lake tribune, KSL
Telegram Truthers
television news and promotions
The internet, including KSL
The local TV news.
TikTok
Tv
Page 32 of 65
`V2
/ANALYTICS
tv
TV
TV
TV local news
TV news
tv news
TV news
Tv news
Web search
Word of mouth
Word of mouth
Word of mouth
Word of mouth
Word of mouth (conversations with informed friends)
word of mouth, direct contact
Page 33 of 65
`V2
/ANALYTICS
s_NEWS2. From which source would you prefer to receive most of your information about Salt Lake City? - Other (please specify): (n
= 36)
A decent website
Bus Ad Space and Street light Janglers
City app
council meetings also good, but not always able to attend
Don't need it
From a non biased 3rd party
I don't do Twitter, which I noted during the recent storm is where information is posted. The city website would be fine if I knew there was
a place to look for new information. I look at the city site to find specific city departments, however, if I knew there were regularly updated
pages, I could check them. Just knowing where to go, but not necessarily Twitter.
I listen to NPR and City Cast Salt Lake podcast
I watch the news.
In addition to council meetings, please supplement them with minutes through email and through public outreach at the main library
It depends on the issue or matter.
Kuer
local news station
local tv news
Mail
Mail
media
Na
News on TV and apps
Next Door forum would be good
Online news sites
Other media - television news
post events in newspaper. post meetings a month ahead
Posted notices in neighborhood
RSS Feed ( website )
Social media, it allows for engagement of citizens who don't have the ability to take off work and attend community meetings.
Text Messages!!!!
TikTok
Tv
TV news
TV local news
TV news
tv news
tv news
various news sources
Word of mouth
Page 34 of 65
`V2
/ANALYTICS
s_GENDER. Which of the following best describes how you think of yourself? -Prefer to self -describe --please specify if you wish (n =
9)
American
Answered as a couple
Are you kidding me?
Does it matter? .. we are all human beings and citizens
Human
It makes the survey feel unprofessional when you give this option.
normal
Not WOKE like you!
this woke stuff is ridiculous
Page 35 of 65
`V2
/ANALYTICS
m_LANG. Which, if any, of the following
languages are frequently spoken in your home? Select all that apply. - Other, please
specify: (n = 38)
(Swiss) German
American Sign Language
cat :)
Czech
German
German
German
German
German
German
German
German
German
German
greek
Greek
Italian
Italian
Japanese
Japanese
Japanese
Jive
Kakwa
Navajo
none
none of your business
Patois
Polish
Polish
Russian
Russian
Russian
Russian
Russian
Samoan
Swahili
Swedish
Tagalog
Page 36 of 65
`V2
/ANALYTICS
m_RACE. Are you: - Other, please specify: (n = 26)
American
american
American
Ara b
Arab American
Asian indian
[REDACTED]
German American
Human
human
Human
Human
Human
Interracial, Family
It doesn't matter
mix
Mixed race
mixed family And why the singleing out previous question asking if LGBT does that have bearing on fnction of government here?
none
North African
other
prefer not to say
Prefer not to say
Some american indian with cacausian
This doesn't apply neither does sexual orientation
This question is racist.
Page 37 of 65
`V2
/ANALYTICS
s_RELIGION. What, if any, is your religious preference? - Other religion, please specify: (n = 73)
agnostic
Also shouldn't matter
American
Atheist
atheist
atheist
atheist
Atheist
Atheist _
Atheist
Atheist
Atheist
Atheist
Atheist
Atheist
Atheist (not a religion but not an option)
Athiest
Athiest
Athiest
Athiest
bruce beck religion
Buddhist
Buddhist
Buddhist
Buddhist
Christian
Christian
Christian
Christian
Christian
Christian
Christian
Christian
Christian
Christian
Christian
Christian
christian non denominational
Church of the Subgenius
Episcopalian
Ex mormon
Heathen
Hindu
Jehovah's Witness
Page 38 of 65
`V2
/ANALYTICS
Lutheran
Lutheran
Lutheran
Member of The Satanic Temple
N/A
New Thought
None
NOYB
Pagan
Presbyterian
Recovering Mormon lol.
Scientologist
Secular Humanist
Secular Jew
Seventh Day Recreationalist
Spiritual
Spiritual NOT religious
Testigos de Jehova
This is not at all relevant, and you asking is offensive.
Unitarian
Unitarian
Unitarian
Unitarian
Unitarian Universaist
Unitarian Universalist
Unitarian Universalist
Unitarian Universalist
Unitarian Universalist
Why does it matter?
Page 39 of 65
`V2
/ANALYTICS
oe_COMMENTS. Thank you for completing the survey. If you have any comments about this survey or Salt Lake City in general, please
enter them here: (n = 371)
# ONE PRIORITY is homeless situation!!! Please choose a place where you deem it acceptable for those people to "camp". Have toilets
and bus access. Then, DO NOT ALLOW them to camp ANY WHERE else! We spend all this money to improve parks (we live 112 block North
of Liberty Park) and we can't even go over there as it's a tent city and scary for the kids. This is really wrong. There are signs everywhere
that state no overnight camping yet the park is a full on campground. We can NOT become Seattle! You been there? YUCK.
1.Our streets are in need of repair.
2. The City is allowing too many apartment high rises, let's have some ownership (condos), and increase the per unit parking coefficient
to 1-1. Sugarhouse is getting very congested!
3. Don't reduce the # of lanes on streets, we need movement not constriction.
2100 south between 1700 e and 2100 a needs help! Traffic is ever increasing with the additional housing added to the area and People
are not slowing down. Speeding is insane and the police department does not seem to have the capacity or the will monitor speeding on
this road. This is not a bike or walker friendly road. We need more crosswalks and a way to slow traffic down. 1900 E. is also becoming a
problem. Sugarhouse is losing its charm. Would love to see a focus on making the neighborhood more walkable, planting more trees,
finding ways to reduce traffic.
A back button to expand comments later. _
A couple of questions did not offer fair answers as in "more" opportunities vs "fewer"opportunities when the real answer lies somewhere
in between. Answering "fewer" leaves the impression you don't care about lower socioeconomic groups. More context is needed.
A few of the questions were not clear or felt like answers could be misunderstood
A few questions (re: housing) offered a false equivalency answers. Of course I want affordable housing for all income levels but not at the
expense of the already established neighborhoods. The growth for Salt Lake is coming at the demise of its unique historical architecture.
Think West High currently. The number of planning exceptions is alarming regarding reduced set backs and height variances. Mass and
scale are overwhelming. Apartments do not allow people to build wealth, condos need to be more in the mix. We continue to lose our
historic homes and structures under guise of 'development'.
A little too long
A push for free and expanding transit, within the City limits, should be higher than major road projects.
About SLC in general: I think allowing ADUs in local historic districts is the same as promoting McMansions. Changes the look and feel.
Will only benefit the rich (bigger complex or VRBO) and could very well destroy Established Good Neighbor relationships -- especially on
home turnovers. Rules should be different for areas where developers' rights have been more supported and should allow mid -density,
more affordable housing, not only on busy streets IMO. We've lost too many duplexes and smaller homes in some east neighborhoods.
Nice little parks should be for every income level. Hoping a choice of housing sizes and types in and around walkable neighborhoods
could encourage diversity living together making for a stronger caring community. Would love to see local historic districts created on the
west side, to promote neighborhood unity and identity, hoping it could somehow help connect east and west sides of our city.
Add more neutral or maybe as an answer option
After living here for over a decade my wife and I are moving out of state next month. This decision was made in large part due to
unaddressed concerns about poor air quality in SLC, the blatant Republican gerrymander of our congressional districts, and our state
legislature's failure to address the looming threat of the Great Salt Lake drying up. I love this city but over the past decade I have
witnessed these issues go from bad to worse, toxic with regards both to pollution, environmental concerns, and political culture. I hope
things here are turned around but I don't have any hope that they will, and I am not interested in sticking around for the arsenic dust
clouds from the lake bed.
Air quality
Air quality and water are the biggest priorities! they must be addressed asap
Air quality and water are the linchpins to our survival. NO Inland Port. 5e mayor should be ashamed of her conflict of interest with her
husband as a developer!
Air quality is terrible and people are not financially encouraged to save water.
Page 40 of 65
`V2
/ANALYTICS
Air Quality, air quality, the great salt Lake. These are issues that are so much more pressing than anything else to the future of the city
All parts of the survey should have a comments section
Asking Qs about the "Salt Lake City website" wasn't super specific. Had to google 'slc website' to find out you're probably referring to
At the current trajectory SLC looks to be an unlivable toxic dustbowl in a few years. Unless the city does something drastic to reverse the
increasing industrialization and environmental destruction there's really no hope.
Back button would have helped reduce errors
Ban gender transitions for minors. Ban multigenerational bathrooms they are a horrific opportunity for sex offenders. Save the great Salt
Lake!!!!!!!!!!!!!!!! Our air, health, and economic status as a city depends on it.
Being retired with limited income, paying property taxes is becoming increasingly difficult.
Biased based questions, 'right' or 'wrong' is subjective, the questions about housing were biased. We need to quit tearing down
neighborhoods and single family homes, to install multi unit buildings. We are loosing the 'feel' of an establish 'historic' community. I
don't want to live in a town that is urbanely trashed.
Building of high density buildings is totally out of control. We have so many buildings but still people on the street and being harassed by
the police.
Clean air, conserve water!!!
Clean up the broken down vehicles by the "curry in a hurry". I've reported multiple times and yet there they remain. It's unsightly and
embarrassing. I don't care if addicts are living in them. It's illegal.
Contain the homeless problem, consider building a compound for the homeless out by the prison where they can live and thrive. Don't
tolerate the homeless or the problem will just get worse. The city needs to be more flexible with re zoning and allow more multi units on
smaller lots. Duplex to eight plexes on .2-.5 acres in residential areas
Could not go back when I realized that I made the wrong choices.
Crime and the homeless problems have gotten out of control and community policing is non existent these days.
Design standards should encourage (force?) more street -level engagement. I want a walkable city, not non-descript boxes with no street -
level life.
Development questions force a choice that includes high density building. There needs to be a choice that the people choose if they want
developers to invade their lifestyle. There needs to be a check on big money developers.
Didn't see any options for just so less and lower taxes. Taxes in Holladay form example are significantly less than SLC.
Do a poll where we can make more comments. Multiple choice allows for interpreting results to best fit your agenda.
Do somthing about all the people living on the streets. Publicly Shame the "church" for not stepping up with their $30 Billion investment
portfolio to solve this complex problem.
Don't let the lake dry uD!
Don't expand 1-15, invest in rail. Keep long term infrastructure expense low.
Easy to get through. Not too time consuming.
Enforce the current laws. Enforce the current codes.
Fast
Fewer photo ops of the Mayor and actual work getting done. Our city is falling apart!
Fix the air quality and too much agricultural water use issues asap to stop great salt lake from toxic dry up. We are already exploring
leaving SLC because of these even though it's our life long home.
Fix the air quality with mass transit options that span the city and also help tourist get to park city. Make a train from SLC TO PARK CITY
THEN TO BIG COTTONWOOD THEN LITTLE COTTONWOOD. NO GONDOLA, make trains _
Fix the roads. Don't pay for transgender surgeries from tax dollars.
Fix the roods in Sugarhouse erea.
Focus all vour enerRv on filling the Great Salt Lake or all of our investment will be for not.
For the council and Mayor Mendenhall, Would like to know where the responsibility falls to pick up the piles of debris and misc
clothing/items our unhoused population in the city leaves behind on street corners, city parks, and under overpasses. This is an
increasing problem and it doesn't appear anyone has accountability to this. Welcome the insight!
Page 41 of 65
`�2
/ANALYTICS
Garbage in / garbage out. Of course the questions you ask and and way you ask them dramatically impacts the quality of the results of a
survey. For starters, I thought the opening question was stupid and too vague. "Do you think SLC is going in the wrong direction or the
right direction?" or something to that affect. What if the answer was neither of those? THAT should have been an option--clearly--but
whoever created this survey obviously has an agenda and posing that opening question in that way plays into that agenda in some way.
As a long time resident I could give you a list of issues in Salt Lake City that are as long as my arm. Lately, the biggest problem that I
and everyone else I know / speak to about it in the city is the grown radical left / Liberal / LBGTQXYZ agenda that is being pushed by a
small minority in city government. You know... [REDACTED] like renaming 9th South Harving [REDACTED] Milk Blvd... and erecting a
giant gay rainbow whale at the end of that street. [REDACTED] is that about? EVERYONE in this area HATES that [REDACTED]. We LIVE
in that area --we pay [REDACTED] TAXES in that area --and yet nobody asked US if we wanted the main street through our area renamed
after a dead, [REDACTED], virtually unknown outside of San Francisco / CALIFORNIA--MINOR politician that has NOTHING WHATSOEVER to
do with UTAH, SALT LAKE CITY, or the 9TH & 9TH area. That was [REDACTED]. We don't appreciate the Salt Lake City government
imposing their [REDACTED] woke agenda on us. If WE want to change the name of OUR [REDACTED] street --we'll let YOU know about it.
Don't come in here swinging your LGTBQ [REDACTED] around in our faces. We don't appreciate it.
Also, just generally, ANY interaction I have with ANY government agency now I find to be extremely annoying. For nearly TWENTY
[REDACTED] YEARS I've had to have a business license here in town just because I own a 6plex / rental property. I own property in
multiple cities and states --and SLC is the ONLY [REDACTED] place that requires
generally only highly motivated citizens and retirees have time to answer these questions
i moved to slc from sfo because it offered better opportunities for middle income families in that there appeared to
be a real sense of community
in my opinion it is no longer the case what i initially missed was mutlitcultural atmosphere which has greatly improved but
i am honestly considering moving out of slc due to the proliferation of high densisty apartment dwellers are seemingly
uconcerned about their community or are to busy working two jobs to get involved
one of my tenants however became quite involved in transportation and i totally supported his efforts
i consider crime as major motivation to leave city
we face all the same problems of any growing city crime and homelessness vs civil rights
i wish to thank anyone who works in government to optimistically confront these problems
Get rid of the homeless people harassing my hotel team on a daily basis. More dog parks. Less taxes.
Get someone to review your questions and responses for clarity. Eliminate poorly worded, nonspecific and nonsensical options.
Give the Police Department more funding, they need to hire many more Police officers and equimpent needed for these officers. Let the
police pick the kind of cars they need, compact EV cars do not work for them. They have been running at 50% needed staff for many
years. Give them the tools they need to get homeless out of our neighborhoods and into soical programs. My neighborhood has gone down
hill and crime has increased since the down town shelter closed and they opened several shelters across the city. This in my opinion was
a bad move. City should have remodled and expanded the existing shelter.
Good survey - well designed.
Great idea to reach out ... allows one to feel the ability of some input.
Great idea, very thorough, easy to use
Great work on getting these surveys done. What we think public opinion is and what public opinion actually is can be very different.
Happy to participate in future polls
Have a status bar on the survey to show people how many questions will be asked. Most people don't have the patience to answer too
many questions
High density housing developments should have strong energy efficiency/solar production requirements.
Page 42 of 65
`�2
/ANALYTICS
Homeless population camps/RVs and illicit drug use is far and away the most significant problem in our neighborhood. No other
problems even come close. PLEASE do everything in your power to control this, they have taken over the Jordan river trail and the parks so
we can't even enjoy or feel safe using them. Other than that we absolutely love living in the city.
Homelessness and criminality has strongly affected liberty park, with associated constant thievery in surrounding neighborhoods.
Please enforce no camping ordinances as applicable, with vehicle camping as well impacting dog park/liberty park.
Homelessness is my top concern. We need to find a way to spread the responsibility to the entire state.
Homelessness is out of control. Until the problem is solved, I would like to see the homeless leave the various parks and public lands
where they now live and concentrate on the lawn around city hall. This would help inform the officials who have power to do something
about it, and would provide a single convenient location to provide services. It would also get the used needles, feces, trash etc. out of
the parks and away from the kids.
Hoping that our leaders we voted for will represent "We the People",
House the homeless and clean up our streets and parks of tents, addicts, criminals and encampments. Enforce the law and do not
continue allowing people to freeze to death. Build a city jail to keep criminals and stop sending them back into the street to victimize
residents and businesses CONTINUALLY. Enough is enough!!
I always thought I would retire and live out my days in Salt Lake City, but after what Mayor Mendenhall has done (and hasn't done) to this
city in the past 2 years, I don't think that's possible. Crime has skyrocketed. We're running out of water. The homeless situation is out of
control. Air pollution is awful. Housing and property taxes are out of control. And if we rip one more lane of traffic and dedicate it as a
bike lane, I'm going to have to start riding a horse to work. I LOVE to cycle, but this idea of giving every street a dedicated bike lane is
short-sighted. Mendenhall campaigned on clean air, but all she has done is reduced traffic speeds, eliminated lanes and caused
commute times to go up. If I'm spending more time commuting that means EVERYBODY is spending more time commuting which means
cars are on the road longer. If cars are on the road longer, that means they're putting more pollution into the air. This is basic intuition
and something she can't even grasp.
Mendenhall is the worst thing that has happened to this city in 25 years and by far the most incompetent mayor I have ever seen.
I am a landscape designer and I am totally disturbed by the small amounts of trees and minimal set back on landscape spaces in
relation to the larger buildings you are putting in and four stories is fine but seven stories is disgusting with the little amount of space
for landscapes you are allowing and our city is going to become a pretty unpleasant space that people don't want to visit or live in
without the plants.
I am completing this on the iPad, and could not get the ranking items to work! So I just moved on.
I am concerned about number of apartment buildings and water to sustain over population.
I am happy about the police presents and the new police precinct office on North Temple. The homeless and drug dealers' problem is still
a major issue in my neighborhood, but I do appreciate the work that is being done. A major improvement in the homeless area needs to
be developed. We need more small businesses in the neighborhood. I am still paying for private security in my neighborhood, and I would
like to see that come to an end, but we still need them. I am renovating a historic home and it would be nice to have more support and
help from the city. The city is too eager to tear down historic buildings and build high rises, more historic preservation needs to be
considered.
I appreciate that SLC is asking the questions of the residence, and hope that it leads to positive change for our city.
I appreciate that you are doing these surveys.
I feel that it was fairly well presented and the questions did a good job of not being "leading questions" that would provide a false read
on responses.
However I think you are missing some VERY important data gathering.
You do not ask us any questions about our intent to STAY in Salt Lake City.
I believe you are missing a ton of telling feedback there.
For instance:
Page 43 of 65
`�2
/ANALYTICS
Let us say that by mathematical happenstance, this random bath of survey responders intend to move away form SCL as soon as they
find a home in a nearby (or not so nearby) city.
The -intent to leave / abandon- give you a better ability to parse / weigh their responses and draw correlation.
Much more important though„ this:
It is a measurable show of sentiment toward (what I feel is - and I hope you feel is) your ultimate top -level -goal over any span of time,
"Does the declaration of intent to leave or stay tell us that what we are doing is working, or not?"
The question
"Do you enjoy SLC overall? (Rate your reasons)" provides false insight to the above
A better question
"Will you be relocating away from SLC in the future?
Since this survey is theoretically anonymous I will provide you my own use case:
I love SLC. For many reasons. And for what it is worth I do not have the option of leaving as my work is based here. However if I had the
chance to pick it all up and relocate further away I would absolutely do so.
This will be different in other use cases but one of my reasons is that the governance of low income (and more recently the transient
population) has become horrid.
There are several other reasons but I wished to provide a helpful example, not rant for my own individual benefit.
I hope this suggestion finds you in good spirits.
I know that you are trying. I know that there is a lot that is always on the table for you.
I believe that the top-level holistic response based question of, "Would you leave?" would greatly b
I appreciate your efforts to learn more about what citizens want. Keep it up.
I believe that Salt Lake City focuses too much on expanding economic development and should instead focus on maintaining the quality
of life for the existing residents. We have seriously negative air quality issues that affect everyone and our routinely ignored by our
government. We have seriously negative water issues and continue to act as if there is an endless supply of water. The Great Salt Lake
may well dry up in my lifetime, yet that possibility is not being taken seriously by our legislature either! ! A dead Great Salt Lake would
mean a dead Salt Lake City as far as I can imagine.
I believe that there is too much high density construction with no parking considered. It will be the ruination of salt lake city. We are
losing the charm of living in utah.
I believe the rapid population growth combined with lax or non -enforcement of existing laws by police and other city officers is sowing the
seeds for serious crime and other social problems in the near future. Slow the growth if we can't accommodate it beyond building
apartment houses.
I believe the role of City government regarding homelessness should be to clean up the encampments, trash, and associated crime that
degrade the community. Support for the homeless should be provided by private organizations and volunteer groups.
I could have used one of those bars that tells me how done I am. I ended up taking too long.
I disagree with any expense on diversity, equity and inclusion. We already have affirmative action, war on poverty programs of all kinds,
etc. There are ample opportunities for people with initiative to better themselves. Get Salt Lake City government out of this sort of thing
and get back to the fundamentals.
In short, Fix the streets, put criminals in jail, collect the garbage, supply drinking water, and solve other basic problems that city
government was originally designed to do.
I disagree with lumping LGBTGA+ into one group. While I can identify with one of these "labels" I do not identify with all of them. I find it
offensive to group them all together.
I do not like the categorizations of people into Races Religions and Sexual Beliefs as this survey seems to Have to do.
I don't really feel our voices matter but it was a nice wish list you presented
Page 44 of 65
`�2
/ANALYTICS
I don't understand why the city is allowing the construction of so many apartment buildings in areas that cannot handle the increase in
traffic. Sugarhouse is a great example. The condition of 2100 South is atrocious. There is very little parking. Traffic in the area is already
horrendous, and yet you allow more and more apartment buildings to be constructed. It doesn't seem like you are considering the impact
on the area.
I feel like I get very little road maintenance for my tax dollars. 2000 East needs to be resurfaced badly. Plus, you should definitely be
taxing my neighbors more to pay for road maintenance. They can all afford fancy new cars, but drive around on pothole filled streets.
Something seems very wrong with infrastructure funding in this state, and it gets passed on to Salt Lake City.
Also, SLC should be working towards eliminating parking stall requirements for businesses and start really moving to a walkable and
transit oriented community. It is the only way to clean air and sustainability.
I feel like SLC and particularly Sugar House has lost all the charm it once had. Traffic is terrible, not enough nice restaurants and
shopping. It used to feel like a community and that's been taken away. So any homeless, and it doesn't feel safe to even walk in the park
without being approached. It's very sad.
I feel like there needs to be more regulation on development. As an avenues resident, I fought the development of the Ivory homes at the
top of F St street. To me, it felt like a done deal. There was an outpouring of community resistance to this development for both density
and environmental concerns. I felt like the city council politely listened and voted for Ivory homes. When citizens take the time and effort
to be involved in government, only to have their voice quashed, it is disheartening and it makes me want to not try anymore. I'm already
a minority in this state as a non -Mormon. Now I feel like a minority against the rich and powerful. What did the city council do in the
end? They actually increased the zoning density and are allowing full development of a very tiny piece of property. The houses are million
dollar homes so the argument that Ivory homes made about increasing housing opportunities, is a joke. Even the ADU's attachment is a
joke. These hoity-toity future homeowners are not going to open their ADU's to low income people. First of all, the rent will be prohibitive.
Second, many of these nouveau -rich will use the ADU's income to supplement their mortgage payment. This decision by the city council
makes a mockery of citizen government.
I hate the "right track/wrong track" question as I recognize how dynamic and complex the City's multiple jobs are
I have no problem paying taxes for good, appropriate, fair services. Do not be hesitant to request tax increases that will do good things
for the most people.
I have noticed over the last 5 years that traffic violations are at an alarming rate. Driving in SLC is a horrible experience. So many
people are speeding, not stopping at red lights and stop signs, cutting other vehicles off and so on. I have not seen any cars pulled over
for a traffic violation for the longest time. I witness on many occasions vehicles committing traffic violations right in front of police and
nothing is done. If we allow vehicles to continue to break laws on a daily basis i believe road rage accidents, pedestrian accidents will
continue to rise. Also bicycle riders need to held accountable for traffic violations as much as vehicles.
I have related my frustration with the voles across the street in the City park and causing damage to my yard. I would like someone who
can help me alleviate this problem reach out to me. Let's see how well a City representative can respond to a member of this City. Thank
you.
I have submitted to have our gutter fixed several times and have never received any communication back. We have a huge hole that
keeps getting bigger and bigger, and damaging cars.
I hope that survey participants will be given the opportunity to weigh in on noise pollution (such as that caused by gas -powered leaf
blowers and modified automobile and motorcycle tailpipes) in the future.
I just want to reiterate the importance of the climate emergency. Residents of this city are (sometimes, quite literally) choking on the air
here. While the City has limited control over the matter, the drying up of the Great Salt Lake is going to make this city uninhabitable. No
amount of EV charging stations, affordable housing projects, and trail maintenance is going to fix this.
Second, the homelessness crisis was not adequately addressed in this survey. Failing to include SLC's growing homeless population as a
major issue is a glaring omission. Destroying encampments and sweeping the problem under the rug is only going to increase the
problems in this community, and is going to have ripple affects on the overall safety and quality of life in the greater SLC community.
Page 45 of 65
`�2
/ANALYTICS
I like SLC, it is friendly, clean, and easy to get around. Lately things in my neighbourhood have gone downhill. We constantly have
homless in our yard, or sleeping on the street in front of our home. We have had our cars broken into, house peed on, gunshots in our back
yard, just in the past 12 months.
I live in Sugar House. The development has been significant and the roads are crowded and parking scarce. The infrastructure of reads
in the area needs to be completed to accommodate the large number of residents.
I live in Sugar House. I very much don't like the massive condos/apts. around Fairmont and Highland; I think the recent fire illustrated
that the new ones across from Whole Foods are too tall and too close. So many people were displaced... with the new construction totally
unoccupied. If there's a fire once those are all full... it could be terrible. How does our bldg. code allow this, and can we change it asap?!
And I think the area in general at this point is overbuilt --with more to come! And it's *not affordable housing. It's just cramming more
people with $$$ into a formerly mom-and-pop, humanscale area. (I'm doing my best to support the remaining small businesses. Many
people *come to SH to enjoy some of those; they don't all need to live there! And the ongoing construction is driving many away....) I'd like
to preserve more starter homes, starter apartments, but I increasingly see small places ripped out to be replaced by $$$ condos and
apartments --and I think the regs require far too few parking places. Living near Trax makes some public transport convenient, but people
still want cars to get to Southern Utah, etc. --or even just across the valley in a timely manner, or in inclement weather. UTA doesn't take
the place of a car for every need. I am not looking forward to the street parking challenge after the latest condo bldg. very near us is
completed. (We have a 19th-century house with no driveway.) I also think bike lanes are useful for a small number of people a part of the
time. I enjoy them for leisure, or the *occasional, fair-weather quick trip to a store. I am not going to bike to haul my weekly groceries, get
to work (uphill), or get my kids to school (backpacks, musical instruments; in snow or heat). A *few lanes on *smaller streets (as on 600
East, or the SH Trax greenway) seems perfect; they really don't need to be on 9th, or Highland, or 21st South. They won't displace the
desire for cars... just the room for them.
I live on the east side but frequent the west side. While progress has been made, there is still quite the difference between the two. I hope
we continue to improve the west side of our city.
I love living here.
I love living in Salt Lake!
I love Salt Lake City! I appreciate all the hard work that city employees do. I realize that some of our worst problems (poor air quality, the
homeless situation, conserving water, switching to renewables) are also state wide problems and I commend you for moving the city
forward on these issues.
I am also impressed with our local culinary water. Our drinking water is of paramount importance and I know that the water quality folks
are doing a great job protecting the resource. We should not take this for granted. Protecting the watershed is very important.
I also appreciate Mayor Mendenhall's opposition to the gondola in Little Cottonwood Canyon. And her efforts to clean the air.
I love Salt Lake City! However, Commercial and residential development that doesn't factor future impact on natural resources and
quality of life has caused me to love our city less and less over the most recent decade. Foresight and forethought need to be in the
growth equation. Think before you leap!
I love Salt Lake City. But I realize I'm fairly privileged because I can move around quite easily, go and do whatever I want. I grew up on
the west side and see that not much has changed in that area and there's a lack of easy access to facilities, shopping, affordable
development. I just wish things were more accessible to lower income people, more welcoming, more encouraging without the feeling of -
we're only doing this for you because you're Black, Hispanic, poor or whatever. Wouldn't it be nice if thing were more equitable...
I made a comment on the question page, but asking religious affiliation in a city -sponsored survey is completely inappropriate.
I made comments on a previous page that I hope you will review in regards to many concerns that I have on the directions of the city
planning and addressing crime, etc. It is not necessary to ask all these personal questions if it is for a survey on the city. They have
nothing to do with initiatives. I feel it an invasion of privacy to have them included. Please base decisions on the best interest of the
whole community and the future of "our city".for all the people.
I moved from Atlanta and SLC it run so well, I appreciate it!
I pay my taxes and can't get my street holes filled in. Isn't that the responsibility of the city? It appears the major ignores the basic
responsibility of the city to focus on her preferred items. I am considering moving out of SLC due to its poor services.
Page 46 of 65
`V2
/ANALYTICS
I rarely complete surveys but I decided to do this one be I want to help SLC succeed. Thanks for asking.
I think Salt Lake City is a good place to live, at this time. I am concerned about the housing boom - literally dozens of high -density
housing projects make the surrounding neighborhoods unrecognizable and forever erase their personality. Mountain views disappear
behind high-rise buildings. In my opinion, focusing on housing to accommodate/facilitate business growth leads us into a cycle that has
already happened in other areas, and which we could learn from. Growth is not always good, when it comes at a high price. We do need
affordable housing, but that, the personality of the area, our water supply, and much more can slip away if we focus on the circular logic
of the "Silicon Slopes" model. One need only look at Seattle, San Francisco, and northern California to see that the more we build to
accommodate business/influx of workers, the less livable and affordable our city becomes. "Growth is Good" has not, in the long view,
been a good thing when it takes precedence over other considerations. We live in a desert. Our valley can accommodate only so much.
Residents can only afford higher property valuations and increasing tax rates for so long. More housing does not "spread the cost" and
result in lower taxes. Renters are being priced out. I don't see a sustainable long-term vision at work here.
I think some of these questions were binary and hard to answer. Like do I think SLC is going in the right or wrong direction? Both,
depending on the issue! What kind of housing do I want? Well, it depends on the neighborhood! Do I think we should demolish everything
old and historic to build new homes? No! Do I think we need to look at where there is affordable housing and make sure it exists across
the entire city? Sure do!
I think the study missed some critical questions about public safety, homelessness, job opportunities, and public education. The
priorities the study asked about are secondary. Sure, I care about trash collection and snow removal. But none of that matters compared
to the crime, the flagrant drug use, the camping, the loss of access to our parks, the decline we are witnessing in Salt Lake City's public
education, and the degree to which companies are locating outside of Salt Lake City (and therefore all the jobs going elsewhere). Sadly,
the City is focused on the wrong priorities. The house is burning down and they are asking us how much sugar we prefer in our lemonade.
I used to bike in Salt Lake City but it is too dangerous. More bike lanes won't make it safer. Bikes need to be separated from traffic. Most
of the questions in this survey were too simplistic to address the complicated issues facing Salt Lake City. The bicycle lane question is an
example.
I was not able to numerically rank my choices on two of the pages of the survey. They are just listed in the order that was offered on the
original selection page.
I wish I could qualify more responses. For example, I had to choose between 2 housing options but those depend on variables. Is the
housing going to be rentals or for people to buy? Or will they increase mass transit??
I wish saving the Great Salt Lake and the air pollution were the top focus of this survey and our leaders.
I wish the city weren't so controlled by a state legislature that is so hostile to the priorities most city residents share regarding
sustainability and improved equity. If the legislature doesn't rescue the Great Salt Lake in this session, Salt Lake City is doomed and we
can expect to see an out -migration begin.
I work with [REDACTED] and think there are some really great things we can do with Inflation Reduction Act to incentivise homeowners to
make their homes more efficient which will have a great impact on our valleys air quality, and water use.
I worry some of the answers available for the type of housing I would like to see in SLC were incomplete and could be misused to allow the
growth of unaffordable apartment rentals instead of more homeownership.
I would encourage more byways to slow traffic in residential areas.
I would have liked to comment on homelessness and crime. And ADUs (which must have an owner on -site). And the library (it takes
months to get an ebook). And limits to growth.
I would like a chance to offer my opinion. I think the roads and bike lanes are terrible. It is obvious you do not like cars. We don't
understand all the cement that is blocking our roads esp. down 200 So. How can we voice what we would like?
TOO much development: it uses too much water that we should be conserving
Too many golf courses: to much water. The farmers need the water to grow our food.
Do NOT cut down trees to conserve water. They are our lungs
would like to be able to go back and change an answer but was not able to.
I am a lifelong resident of Salt Lake City. I am not a fan of all the bike lanes forced upon us throughout the city. We are not Europe, we
don't have a huge biking population. All of the north/south streets around me have been modified to promote bike lanes, the speed limit
Page 47 of 65
`�2
/ANALYTICS
has been recently decreased. I don't ever remember receiving any information or asking input if I thought this was a good idea. Just
happened. I rarely see anyone actually using the bike lanes. Kinda makes me grumpy.
I would like to see consideration for the elderly as part of the diverse makeup of Salt Lake
I would love more attention with police and mental health services for the homeless along North Temple and Redwood, where my
work/apartment building is at. The destruction, trash and theft is bad for business and they need help. Id like to see more sweeps on the
blatant drug use and sales that go on. I am glad the Gateway to Hell motel was destroyed, but there are many other locations that harbor
a lot of drug abuse/sales.
I'd also like to see the streets repaired. It's pretty bad near 1600 E and 1300 S, [REDACTED] and our taxes are very high. Thank you.
I would love to say that SLC is my forever home, but based on the current trajectory I simply cannot do that with any confidence. Despite
having a (STEM) PhD and a good job, homeownership in SLC is currently out of my reach. Programs that provide/incentivize affordable
starter homes need to be a priority. And it can't just be new construction, we need to stop the epidemic of single family homes being
bought by corporations (domestic and foreign) for the purposed of turning them into (poorly managed) rental properties. SLC could be a
shining example of "how to do it right" if it wants to. But is has to want to.
I would've loved to provide feedback on current legislation in SLC / Utah more broadly.
I'm a resident of the city. I pay my property and sales tax, and my bills for municipal services. What difference does my race, gender or
sexual orientation make?
I'm frustrated with the city's neighborhood housing plans not factoring in parking and traffic. Parking is already a mess in the
neighborhood and they are pushing backyard housing.
I'm so disappointed in all the high rise condo/apartment buildings going into Sugarhouse and the surrounding areas. When we moved
here we loved the character and soul of the city, now it seems like just new housing development after new development. These new high
rise developments are not helping to make housing more affordable. The city needs to recognize our continued Homeless problem and not
continue to support developers with no vision but thier own wallet. It's very sad, and I'm not sure what the solution is.
I'm sure it's a huge challenge, but the roads are abysmal. Worse than bad. I don't understand why they're consistently excellent in Sandy
and other parts of the valley and so terrible in Salt Lake. Nobody does.
Also, the homeless issue is being unfairly shouldered by Salt Lake. Why aren't there homeless services in the neighborhoods of
Cottonwood Heights and Park City and Draper? Stop investing in homeless services in our area until the rest of the valley steps up.
The city is growing, but there's less and less parking available. This is not a walking city. Everything will always be too far apart. It's a
driving city. People who don't have a place to park outside their expensive new condo or apartment will just take the spots that are
already limited and available to existing residents. Let Sugarhouse be an example of what doesn't work, rather than an example of what
does... Because it doesn't. Nobody wants to go there any more unless they have to.
Finally, there is no more important issue facing our population than the Great Salt Lake. Stop watering the lawns of all public buildings,
the U of U, and all businesses and non profits that receive any kind of city or state funding. Put in gravel. Turn Liberty park into a
xeriscaped oasis. When the lake dries up in five years, you will be facing a public health crises that you will not be able to manage. If the
legislature won't help, which it's looking like they won't, then what?
Thank you for your time.
I'm thinking helping the homeless now. Not pushing it back by months. People are building all over the place and getting it done faster
then the city building small homes for homeless.
I've lived here for 25 years. I've really enjoyed it. I'll always think fondly and favorably about Salt Lake. I would caution the city about
feeling compelled to bend over backwards for demographic groups that are small, if not miniscule. I always get a bad feeling when my
water bill is unduly expensive and I know that money is used to accommodate people who may not even live here. During elections, my
vote goes to those who put long-term, taxpaying residents first. Overall, good job, keep up the good work.
I'd like to live out in life in this valley but if he ever gets any more toxic I'll move. Very sad.
Page 48 of 65
`V2
/ANALYTICS
I'm feels that it is very unfortunate, unfair, and wrong that the views of urban SLC people are so little considered in this state legislature.
My political views are like many. It is outrageous the way the city has been gerrymandered.
If the city continues to put out surveys like this (that appear to be promoting a specific agenda and ask about my sexual orientation) I
don't believe I will be responding. I need a city that is focused on being a well run organization starting with the mayor / CEO and less
concerned about such personal matters OR promoting an agenda.
In general, Salt Lake City is a joke. The woke administration seems hell bent on forcing their agenda of turning everything west of 700
east into high rise apartments and ripping out all the streets to replace them with bike lanes (that won't get used) and any space that
isn't high rise apartments will be turned into libraries and parks (aka homeless camps). I didn't think it was possible to have a mayor
worse that Biskupski. I was wrong.
In general, SLC is a wonderful place to live with abundant cultural events that are reasonably priced (except for the Eccles Center) and
easy to access. My main issues are with what the city has allowed to happen in Sugar House. A moratorium on apartment building
should have been declared a long time ago before the charming community was essentially ruined; it is now a monolithic entity with no
personality and dissect by prospective visitors due to traffic congestion and lack of parking.
UDOT's proposals will only worsen the situation! It is impossible for the City to attempt forcing the public to give up their automobiles
and use public transportation. The S-Line is a joke as would be further extensions of the street car model.
It is a little long and it is better to have choices. 100k. Should we fund this or that. Hard to vote without knowing trade offs and options
on the table
It seems unfortunate that there is no opportunity for free form text to raise potential issues that may not have been thought about by the
survey developer.
It suddenly occurs to me that my negative experience with Animal Control may actually have been a County issue, as the number the non
emergency police in SLC gave me was actually the same as the South Salt Lake police department, which had an option for animal
control, so perhaps I was not being fair in my answer to that particular question. There doesn't seem to be a way to go back and fix it
however. _
It would be better if I didn't need to scroll down to hit the next button on the survey.
It would be good to include the option to get additional info about initiatives and their definitions. Some of the items were vaguely worded
and could be interpreted differently based on individual understanding.
It would be helpful to know more specifically how my answers will be used and interpreted
It's ridiculous that we can call water cops on our neighbors but golf courses get to hide their water usage.
it's time to ditch the concept of doing things the way we've always done/should do them. please clean out/up the high crime areas by
replacing them with sustainable enterprises.
It's slightly too long.
Just my previous comments about lack of enforcement of the no camping ordinance in Liberty Park - which is allowing camps to grow in
the park.
Just one MAJOR complaint: Who's brilliant idea was/is it to take our magnificent, marvelously wide streets throughout the city, especially
downtown, and turn them into one lane, traffic clogging nightmares? What in the world is the upside? Adding several parking stalls in
the middle? Adding a strangely and dangerously placed bike path? And at what cost? Reducing traffic through the most congested areas
to a crawl? Brigham Young designed these streets to be wide and unrestricted on purpose; so as not to be like all the cities back east.
And now, here we are. I'm sure there is no returning those streets to their former width, so please don't screw up any more of them.
Just to clarify .. I'm not against affordable housing for all backgrounds in the city, it just seems like they have been building too much
lately and we don't have the water supply to support it.
Keep Salt Lake City, Salt Lake City stop trying to turn it into California. Ew
Leans hard left. There were almost no issues that I view as my family's priority. Shocking that SLC has become so. I'm not even an
enthusiastic Republican, but the constant lean to all issues related to "progressive" instead of actual good progression gets fatiguing in
SLC. I'm sure people would like people like me to leave our home and move outside SLC, but there was a time I enjoyed the balance and a
real hope for Martin Luther King's dream.
Let's focus on helping people grow and help themselves rather than entitlement and minority programs because of very loud and angry
voices.
Page 49 of 65
`�2
/ANALYTICS
Long survey
Love living in Salt Lake, becoming a bit too liberal leading to higher costs for lower results
Love this method for participation and voice in my city. Our biggest problems right now are homelessness, air quality, and water
conservation.
Make UTA free for all!
May I please encourage SLC to prioritize people over profit. We have hit capacity on chain restaurants as well as tech companies and
religious orgs not paying their fair share of taxes. The religious majority drives on these roads too, let's have them contribute to the
actual greater good
Mayor Mendenhall has a lot of broken promises from when she ran.
More opportunities to clarify or expand on my responses would be helpful. The answer selections don't get to the crux of why I feel strongly
about these issues.
More safe streets initiatives. People drive crazily and it feels treacherous to be a pedestrian, much less a cyclist.
Most people my age (35) can't afford to buy houses here. Then we say the city is building more "affordable" housing but the housing isn't
actually affordable. Certain parts of the city get more attention than others. Homelessness/drug use/safety issues are huge in the
Ballpark area. despite several community council meetings, I still feel very little is being done. I live in Liberty Wells now and it's night
and day difference. Darin Mano does literally nothing for his council and only appears when there is a photo opportunity. There is a
conflict of interest with the Mayor having a connection to people in real estate. Why is there such a difference in what people like the
homeless coalition are saying and what the mayor is saying regarding homeless resources and shelter availability? (ie: NBA allstar
weekend). The city needs a major change, and not just forcing abatements. I should be able to receive mail without is getting stolen,
having my car broken into any time it's accidentally locked, shopping carts filled with stolen items everywhere - the response to this is
HIGHLY different for residents on the East side vs. the West side (ie Ballpark). You have to wonder who is influencing who and who has
special interests in the government.
Moving the SLC Bees is a terrible decision! You are ruining downtown with this move.
We are disappointed that business interests have been top priority and the reason homeless resources were kicked out of downtown. You
have now just moved people into residential neighborhoods and parks. Awful decision and have ruined neighborhoods. The ballpark
neighborhood is now ruined.
Wingpointe golf course should never have been closed! Golf courses are making the city money!
My dad has ALS, when he came to visit, it was impossible to use his wheelchair on the sidewalks on 1500 block of Princeton Ave. The
roads look like a 3rd world country. I came from Seattle, but this is something else! The bumps on the road are unsafe, especially for ADA
in wheelchair vans. I am surprised a lawsuit hasn't changed things!
My Number one priority before taking the survey is/was air quality. We need to address air quality, and the lake is part of that, we cannot
allow the lake to dry up.
My Rose Park neighborhood is my favorite place I have lived in SLC, and I have lived in the Avenues, on the East Bench, and in
Sugarhouse. However, the west -side Parks/Jordan River trail system have been in dire need of attention for years now, and I'm
disappointed at how the new Park Ranger program has neglected these high-use/high-need areas. Further, there is a sex offender/parole
home in my neighborhood that is almost certainly not up to code, and is clearly not a positive environment for social rehabilitation given
the junk piles in the yard and the lack of enforcement/response when issues arise there. I would love to raise my family in Rose Park, but
it's hard to envision doing so with the above issues at play.
My single biggest concern is public K-12 education. I worry that the voucher program is going to systematically take funding away from
the public schools that are already offering only mediocre curriculum. I worry that the school district is addressing the decline in student
enrollment by shuttering schools rather than taking the opportunity to reduce class sizes and invest more per student.
This survey addresses other important items such as water conservation and air quality, but those issues are bigger than Salt Lake City.
Water usage from the Great Salt Lake basin is predominantly agriculture, so there are very few gains to be had by replacing toilets or
shower heads. Air quality is affected by transportation, receding lake levels, and power generation, all of which are beyond the control of
Salt Lake City.
Education on the other hand, could be more easily addressed within Salt Lake City. The tax revenue is increasing with more housing and
the student enrollment is decreasing. There should be more funding per student in public K-12, which would allow smaller class sizes
Page 50 of 65
`�2
/ANALYTICS
and more enrichment for students. Instead, we are forced to maintain a 25-28 student -to -teacher ratio, regardless of these demographic
and funding changes.
N/A
N/A
Na
Need area for comments on questions.
Need more EV chargers, need access to BCC & LCC for residents, need more recycling.
Needless road construction is out of control and has to be better managed. My street has been repaved 3 times in the last 3 years and
there was nothing wrong with it. When road construction does start, it needs to continue and be done in a timely fashion. Leaving
hundreds of orange cones blocking traffic while a job is left for days unattended or only one or two people show up to work on it is
completely unacceptable and stinks of corruption. The total cost of any project has to include the cost born by the citizens in terms of
safety and lost time.
No "back" button on this survey.
SLC seems to be favoring developers' wants over those of residents. Meanwhile, the homeless population and blatant drug use on streets
and in parks has grown exponentially in recent years, and housing costs are skyrocketing. But then, if the great salt lake dries up, the city
has still bigger problems.
No ability to go back and change an answer. Was not sure if email was a scam since it looked spammy.
no back button / arrow to alter previous responses.
Thank you for inviting resident input via the survey. I feel there is a strong disconnect between city officials and residents. For example
the district newsletters are all the same, with no genuine catering to the districts with specific and relevant information. Millcreek City
leads by example in this regard.
NO inland PORT. Stop building condo / apartment complexes. TOO much people T0O crowded. We need more city cows / horses. LESS
churches MORE survey questions, More diversity in government ... there MUST be separation of church and state per the U.S. Constitution
and Utah does not do a great job of separation of church and state.
No more bike lanes. They clog up much needed car traffic lanes in these narrow streets and 99% of the time bikers are on the sidewalk
anyway. PLEASE stop making these stupid decisions. On 900 E there's literally more biking space than car space and in the past 3 years I
can count on 1 hand how many bikes I've seen use the bike lanes. It's absolutely ludicrous to keep doing this to the city.
None
None
None of this [REDACTED] will matter in 5 years if the lake dries up - if we can't save the lake, then the city and the people still here will
be [REDACTED].
Not sure if this is the proper place but I need to change my email address.
[REDACTED]
I will need it changed to participate.
Not sure the poll really got to critical questions. It is easy for a city to take their own temperature on how they are doing by crafting a
survey that reflects their priorities.
I appreciate local government. I do think your biggest priority should be " Is this a problem only we can solve or can be be solved by free
market solutions.? A lean efficient government that gives maximum autonomy to the people while protecting their basic rights is the key.
Thanks!!!!
Nothing in this survey pertains to the three largest (interrelated) problems in the City - homelessness, public addiction, and pervasive
petty crime. It is simply incredible that you chose to ignore the elephant in the room - obvious to anyone who takes a 2 minute drive
anywhere in the City other than the highest elevation far east side.
One of the issues I see, is they keep making housing without improving the traffic flow first. Can't we plan to fix the infrastructure before
flooding the streets with more cars from all the new apartments. Plan for the people, then move the people in! Several places they have
built apartments and then reduced the 4 lanes to 2 lanes to add in street parking. Now the traffic is bad. Who is approving this crap.
Page 51 of 65
`�2
/ANALYTICS
One of your questions was really biased. In order to mark against it, you had to appear very calloused. It was about socioeconomic
housing opportunities. Very poor question.
One question was phrased in a way that I did not feel represented my thoughts —about limiting housing to exclude all racial and
socioeconomic levels. Of course I support all racial and income levels. However I want to limit housing because there are so many
apartment buildings going up without the infrastructure to support them, making our city crowded with traffic and impacting our water
issues and air quality. We need better city planning and not let developers run wild.
Only thing that wasn't mentioned that I have REALLY wanted to say. We NEED to stand up to the religious politics AT LEAST in SLC. I know
we won't have much power outside of our city BUT, A LOT of the religious "laws" need to go!!! Get rid of state liquor stores in SLC and
allow liquor and wine to be sold in grocery stores and many other places like it is in other normal state. I guess State Liquor store are still
fine if people want more specific items but stop this nonsense of not allowing liquor to be sold in grocery stores. Do SOMETHING to beef
up the nightlife and things being open on Sunday. Most people in SLC are not MORMON! We WANT things to be open on Sunday and
businesses should be encouraged in some way to stay open past 7PM! Sorry, a little rant but that is my biggest issue currently is that the
Mormon church still controls WAY too much in SLC.
Our house was burglarized three years ago. Our experience with the SLC police was extremely disappointing. Especially the detective. I
never, and I can never see police patrolling traffic.
Our main issues are climate and air quality based , if we don't at least attempt to fix these problems then does anything else even matter
in the long run? I don't have any children, there are many people in this state who should be more concerned about the future than
myself. We need solutions.
Outside of L.A., Salt Lake City is unfortunately the most progressive city in the west. There is a monument to Criminals at 800 S and 300
W. There is no doubt SLC is headed in the wrong direction and, without some intervention of common sense in the local governmental
leaders, the city will continue to deteriorate and drive good people away.
Over my years of living in SLC, it's been disheartening to seethe amount of apartment buildlings/townhomes get built. It's quite literally
changing the face of the city and ruining the charm. Historical and charming buildings are being torn down and mismanaged to build
boxy, ugly apartments/buildings and it's getting farther and farther away from the charming city I once loved so much. We are going the
wrong direction.
I'm also very unhappy about how the government is managing our water usage. If you care so much about water consumption why build a
new apartment complex around every corner - you realize the amount of water those will consume, correct?
Pay attention to the roads on the west side. Our cars are being ruined. Stop pushing the homeless out to the neighboring areas... find a
solution for them. Bring back plastic bag recycling. Tons are going to the landfill. Stop all the tall apartments in downtown. We don't
recognize it any more. I work in downtown every day but avoid ut as much as possible at any other time. You're turning downtown into an
anti -car area. I can't do a lot of walking or bike riding. I depend on my car. But it takes so much time to get anywhere and to find
parking. The bike lanes are annoying. You're giving bicyclists more right of way than cars, at least it feels that way. North Temple is a
mess on the West side! Pay more attention to your citizens on the west side and their demographics. The traffic light system is
ridiculous. On 400 South, for example, if you go the speed limit, you will literally miss every single light. The timing is terrible! I love
living in Utah, and have loved Salt Lake City, but you're ruining it. And I know many others feel the same way whether they vocalize it or
not. Families are being pushed out. It's more than obvious the priority of our current city government is the Avenues and the East side.
Maybe pay some attention out here. Stop looking the other way. It really stinks that we're loosing the ballpark. Great job not paying
attention there! ! ! !
Please build more trails for mountain bikers. Please improve the parks. Please clean up state street.
Please do not force a choice between high rise and low rise density. Allow an option to select both types, which I believe the city should
promote.
Please do not implement short term rental prohibitions and/or regulations. They are just too short sighted to be useful.
Please do not increase housing in slc!!!! We can't support any more people! There is no more water no more land no more air. Do not
allow any changes in zoning to allow transition to multi family or condos or high rises! !!! The streets can't handle the traffic! The
supermarkets can't support the food!
Please do something about the air and the GSL. Both are an embarrassment to this city.
Page 52 of 65
`V2
/ANALYTICS
Please don't narrow 2100 S from Sugarhouse-East. And be aware of the increased load of traffic when approving more apartments.
Please fix our streets and slow the streets down
please help local small business with controlling homeless people camping / parking leaving in front of business locations tampering
with business operations ?????
Please keep our residential areas as they are. Do not put high density housing in single family neighborhoods
Please make the city more safe. Arrest people that do illegal behaviors, even if they are homeless. Homelessness is not an excuse. Drug
use, lewdness, violence, threats, etc shouldn't be tolerated no matter who does it. Excuses don't help. Neither do bogus statistics about
it being safe. It is less safe now than it was a couple years ago. It becomes a more and more dangerous city with every year that passes.
We need to reverse that.
Please please please get homeless people off the streets (humanely!) and into services and housing with follow up.
Please prioritize air quality!
Please prioritize water conservation. Amongst my friend groups, we are all very concerned about our future potential to live here (and our
investments into the city and state) with the risk to the Great Salt Lake.
We have very seriously discussed leaving the
Please stop building apartment complexes in Sugar House, it's ruining the city!
PLEASE stop building high density housing. IT IS NOT SAFE. For pedestrians, our air, our communities, our views. You are ruining our city
and making it not family friendly.
Political bias is noted in the questions. There is no opportunity to explain responses. Example :the question on transportation. I did not
include a response for bike lanes. Why? There was no choice to say there are too many bike lanes. Bike riders don't pay taxes that
support the roads. If you were really interested in different points of view there would be more spaces to explain. What difference does my
preferred gender, race or or sexual preference make? I understand age questions - you are planning for the future. The other
demographics should not matter- it's devisive!
Poll. Would like to have more places for specific feedback. For example I didn't know how to rate the snowplow. I think the city is too
good at snowplowing so that flat residential streets get plowed even when it's too late to make a difference in travel, but still in time to
damage the street. Money for the plowing and money for the repair.
City. Spend the money you have more wisely. Please stop enabling and encouraging homelessness and crime. Police get called and file
a report with no results. Take money from unnecessary plowing and extravagant sidewalks and streets (3rd West, West of Fairmont Park)
and maintain roads. Traffic calming measures usually means pollution increase. Prioritize the majority of transportation (cars driving at
a constant rate) instead of everything the minority items that jam the roads and cause pollution (pedestrian priority, bike lanes, speed
bumps, lower MPH, unused public transportation). These things are making our roads stand still while cars are emitting pollution. Our
citizens are human, can get past the other classifications and divisions please and prioritize those things that benefit the most people
first.
Primary concerns are regarding the state of the Great Salt lake and of the air quality. Everything else has to come second to these.
Public transportation need run 24/7. If the trax ran all night long, I could use it to get to and from work.
Regarding the housing problem, I think the city should look into housing that is not lived-in year-round and housing that is bought by
businesses and then rented at high rates. I think between property management companies and things like AirBnB, they have artificially
inflated the cost of housing in SLC.
Repave 2300 East. From 2100 south to 1700 south. It's terrible bumpy
Right track/wrong track is the laziest question in polling. Unclear why respondents were asked to select some (or all!) from a list as
"high" or "low" priority then rank options that overlap. Better would have a hypothetical allocation of some portion of $10,000 to
respondent's chosen priorities. Poll structure assumes/implies water conservation should be primarily addressed at individual/household
level, does not put regulation of industry on the table. This is like proposing to improve air quality by regulating back yard fires and
individual vehicle use.
Safety safety safety is very important and making sure our police forces are funded and taken care of is important, very high priority.
Page 53 of 65
`�2
/ANALYTICS
Salt Lake City (along with other levels of government) needs to get serious about managing growth and mitigating the impacts of rapid
growth on the quality of life (everything from air quality to traffic to housing costs, and many other areas). I was born and raised in Salt
Lake City and, this time around, have been a resident and homeowner here for nearly 5 years. I feel that the quality of life is rapidly
diminishing due to in influx of new residents and how crowded everything is becoming. Not all of this falls within the responsibility or
purview of the City, but I have serious general concerns about the decline in our quality of life.
Salt Lake City could be amazing but we need to stop turning anything that had potential to be a community area/event into more
apartment buildings. In the last few years, everything popping up around my area is an apartment complex. We want places to take our
kids that are engaging and safe. We also need to help the homeless population so that we aren't walking our young children through
camps and drug paraphernalia to get to these places. Putting in expensive apartment buildings doesn't address either of these issues.
And what is to become of the Bees stadium in a few years? Apartment complexes or more townhomes to replace that will destroy this
community.
Salt Lake City faces some of the most easily identifiable problems of any city. We should be at the forefront of renewable energy and
clean air initiatives because the effects of not doing anything is right in our face. Between the PM2.5 and ozone, our air quality is a place
that the city can have a huge impact. Instead, the city continues to pander to industry and has no backbone to create regulations to
clean our air. How about banning gas stoves in new construction like Eugene, OR just did? Or having an all EV fleet of public works
vehicles, and charging them with solar? Or how about aggressively installing solar panels in every public park and building? What about
banning non-native plants from being sold in nurseries that consume a disproportionate amount of water? Could that hurt business in
the short term? Maybe, but the tax base is huge and the city could subsidize those losses in the short term. The resources and technology
are available, the city consistently chooses to take an easier political path instead of doing what is best for the greater good.
Salt Lake City has profound challenges ahead:
income inequality and wages that are falling behind increases in productivity and inflation
water use and conservation/Great Salt Lake
air quality
If these issues are not addressed in a reasonably satisfactory and timely fashion it will continue to drive educated, equality and
environmental justice minded young people out of the city and even the state. Millennials and Generation Z increasingly do not have an
affordable future here. It is dire. Add on top the social and environmental justice issues and you have a crisis brewing...
Salt Lake City has so much potential. Unfortunately the lack of police presence in dealing with "small" problems has lead to bigger
problems. And now we have too few police officers for the size of our growing city. It's unfortunate that crimes like thefts, burglaries,
break-ins, trespassing, shootings are given a collective shrug. When opportunists know that there are no consequences for the "small"
crimes, they take advantage. The crime in this city is unacceptable. Our police force needs to be supported by our elected city officials.
You will not attract more police officers with high pay alone. the police need to know that the mayor has their backs.
The homeless situation is also unacceptable. The homeless camps around the city leave families like mine feeling unsafe. My young son
has been exposed to a host of society's ills before I felt he was ready to carry the burden of knowing about them. Driving down State
Street downtown he saw someone shooting up drugs. He saw a women expose her breasts. He was 4 years old at the time of both of those
incidents. City officials pretending that more "affordable housing" is the answer for people who are addicted to drugs and do not care to
be housed is silly. We need to be honest (even if it's politically incorrect) about the problem before we can work on implementing
solutions. Pretending that the reason there are homeless people is that they just can't afford to live here is untrue and oversimplified.
Narrowing streets downtown to make way for bike lanes that nobody uses seems like an exercise in futility. Raising the price of public
parking makes going downtown less and less attractive. I can hop over the hill to Bountiful and North Salt Lake and get most of the same
services I can get downtown, with more convenience and without having to drive through the minefield of debauchery that is downtown. It
came as no surprise to me that the Bees are relocating out of Salt Lake City. I felt unsafe taking trax to the game fr
Salt Lake City is becoming too "Woke". The city mayor and the county mayor are trying to turn salt lake into the next San Francisco or
Portland. There's a reason those places are [REDACTED] holes, and it starts with their leaders, and our leaders are taking us down that
same path
Page 54 of 65
`�2
/ANALYTICS
Salt Lake City needs better transit options! The buses need to run more frequently to be useful.
Salt Lake City quality of life continues to deteriorate. The mayor and Chief of Police have performed unsatisfactory in my opinion. Allowing
crime and giving preferential treatment to homeless while wasting city resources on the homeless. The city parks are no longer safe for
children. Traffic flow increases with the high density housing while the city restripes streets to suit seasonal bike lanes. The city
continues to pursue a wrong agenda.
This survey asks for too many personal questions that are not important and makes me question the motive.
Most city surveys are a waste of time since they are structured to get the answers that the city wants (multiple choice) and then the city
claims it is what the residents desire which is simply not true. The city does what it wants and wastes taxpayer money in the process. The
city continues to drive away good businesses. Overdevelopment is not good but it continues to flourish. The city makes it difficult to get
around due to constant construction. The city appears to lack coordination on these matters. Removing resident street parking during the
pandemic was absurd. Striping bicycle lanes on the streets has gone too far now as it has INCREASED air pollution because more traffic
builds at intersections due to lane reduction for automobiles. Bicycle lanes are seasonal. This winter provided an excellent example.
Salt Lake City. I can't wait to leave after my kids graduate. I have never lived in a more backwards place. Streets ate horrible.
Government doesn't care at all about their residents. There is no 'Urban Planning' - its all a huge hosh-posh that has no rhyme or
reason. What happened to the redo of State Street? State Street is disgusting. There are way too many employees in the Utah
government with stupid titles - a super classic point is the Mayor's office. Salt Lake City is a small city - no need for all these employees.
Homeless, as you know, is way out of control. I think all government employees should bike through SLC for a day to understand the bike
stuff they push. And I think they should walk and spend time at all city parks during the day and early evening to understand safety and
homelessness. And I think they should just drive around and take notes. I believe it would be a complete eye opener.
Save the GREAT SALT LAKE and clean up our air
Save the salt lake, improve air quality. People visit SLC for the first time and are astonished by the pollution, poor air quality, smog, trash
everywhere, refineries in communities.
See general comments already made.
SLC is headed the wrong direction. Enough of the far left, social engineering policies. I want you to give me a safe environment, that is
affordable with good streets and schools. That's about it. Stop enabling the vagrants and junkies. Stop with the environmental agenda.
Stop with the race based policies. Stop with the LGBT agenda. We are all equal. What is good for one is good for all. Stop dividing us
into little groups and then favoring some groups over others. You are the cause of the housing problem not the solution. Get rid of all of
your zoning restrictions. My neighbor can build an ADU but I can't. Why? Because his house is a little taller and a little bigger. Stupid.
Get rid of the onerous financial penalties to construction. Your permits, impact fees, inspections and restrictions are causing the
problem. It has become unaffordable due to government imposed costs to build a small house or duplex. Also, the trend to protect
tenants who don't pay and punish landlords ALWAYS leads to fewer available rental properties. Less is more.
Snowplows should not prioritize clearing street parking over sidewalks. Multiple times I've been unable to walk on certain sidewalks
because plows have covered them in snow (Ballpark neighborhood).
So many of the questions would have been "it depends" or qualified. For example regarding streets - my rating was very low because of
the utter failure of the city to build out a complete, safe, networked cycling system including proper intersection design over the past 25
years I have lived here, and properly calm car/truck traffic. And stop giving away so much free on -street car storage (parking) in vital
public space. Other cities and countries are doing so much better. But "streets" could just mean pavement condition (also horrible, as a
person who rides a bike a lot I really notice).
Solve the HOMELESS problem ASAP! Don't let your political persuasions influence your ability to solve this problem. Tough Love. Many
people and organizations will help a non -partisan approach that shows results..Encourage Family Responsibility
Make sure we are NOT attracting or receiving homeless from other locations. This problem is so much more severe than anything else.
More important than even water, or growth. It should be the laser focus of your responsibilities as servants of this city.
Some answers inaccurate because I could not navigate back to correct them.
Some of the choice options could be interpreted in different ways. For example, different types of homes in areas could mean preserving
existing stock of missing middle or it could mean demolition of missing middle for something else.
Page 55 of 65
`�2
/ANALYTICS
Some of the options presented frame the issues in ways the limit the response. This type of narrowing is inherent in the approach taken
in the survey. I would like to see surveys that encourage new ideas from residents, rather than the limited set of options proposed by the
city.
Some of the questions are unfair and misleading. The questions of housing stock are very complicated and need to be looked at from
various points of view. The example below seems to try to "guilt" you into a preferred answer.
Question: When it comes to housing options in Salt lake City, would you prefer...
Some of the questions on this survey are a bit loaded such as your question suggesting that someone is racist if they are against high -
density housing.
Some of the tradeoff questions were silly. Like the question about whether I would prefer more housing for more diverse socioeconomic
groups or preserving existing housing for the existing socioeconomic groups. Seems like a false tradeoff and I'm not sure how the
answers to that question will be useful.
Some of the wording was restrictive or limiting when posing options.
some of your pages, the ones that asked me to rank priorities -- didn't have any mechanism I could find to actually do the ranking. I
assume I was supposed to be able to rank by choosing a priority and that the first one I toggled would be my number 1, the second one
would be number 2 etc. But they didn't allow choice. I could only agree to the order you'd listed them in -- so I didn't fill them out. Aside
from that and aside from wanting to have more detail about "Sustainability" efforts on SLC's part the survey was do -able. The problem
with "Sustainability" is the problem with "Green Economy". Both terms are advertising jargon and empty and used to justify bait and
switch non -solutions to ecological ruin -- -It would be good for the city to hold actual live teach -ins on our upcoming ecological and
housing crises -- and by the way, your use of "affordabel housing" is also vague and meaningless.
Some of your questions limit responses so I'm not sure you are going to understand what people are really thinking.
There was a question regarding affordable housing in which the answers were very limited. I personally think there are too many gigantic
apartment complexes being built. It is increasing the amount of traffic significantly. Sometimes traffic going North on 13th East to get
onto the freeway is backed up all the way to Stratford Ave.
Investors have been buying up local properties by advertising cash payments. Now that they have purchased the properties they want to
turn them into apartments, condos, etc. I don't think the neighborhoods should be destroyed by these "investors." I've seen that the city is
trying to rezone my neighborhood to accommodate the investors. It seems the city accommodates people with money (Investors) over
those that live in the neighborhood.
Thanks
Some questions ask a for favorability in a way that masks actual issues. E.g. the streets in SLC suck. But not because of potholes, but
because there are too many lanes and not enough stop lights/signs. The design of our streets prioritize the speed and storage of cars
over the lives of pedestrians and cyclists. Afar greater problem than whether the paving is fresh.
Stop building all the high-rise apartments on the west side and give us more eating business and grocery stores stop building high-rise
apartments
Stop building apartment buildings downtown or anywhere! Where is the water coming from to sustain all these people?!?
Stop building apartments! We don't have the water to sustain all these new high rises
Stop building so many horrid apartments it's making the city look disgusting.
Stop building! That is the #1 reason we are losing the Great Salt Lake! Arsenic and heavy metals are blowing on the residents slowly
killing us. Please! Also, stop building silly, ugly whales (9th S and 1100 E) when every road leading up to it needs to be replaced! How
did you miss that?
Stop letting developers tear down our neighborhoods and put in multiple rental units and houses with inadequate parking. Stop people
from building ADU's and turning them into air bnb's. Return residential housing to our residents. Limit and regulate nightly rentals to
other areas of the city. Keep nightly rentals out of our beautiful residential neighborhoods that we have worked so hard to build.Stop
letting builders come in and put multiple houses on a small lot that devalues the houses around them.
Page 56 of 65
`�2
/ANALYTICS
Stop making every available space into high rise and high priced0 apartments in sugarhouse and east 21st south. The light is being
blocked and they are built tight to the public sidewalks. And we don't have the road capacity for all the traffic. Sugarhouse has always
been congested, but now traffic is a safety issue. Way too crowded. Did anyone evaluate the impact of all these new apartment complexes
on the infastructure availabe in SLC?
Stop narrowing the streets for bike lanes no one uses. You are pandering to a vocal few who don't even use them. I bike several times a
week and will never use those lanes. Most people need to get to work, transport kids, and take care of family business on a tight
schedule. That means in a car. Pay attention! No parking and no driving lanes isn't going to change what people need to do to live life!
Stop raiding homeless camps and disposing of their belongings. They are people, not trash. Also, [REDACTED] mayor Mendenhall.
stop the building; invest in mass transit-- quit prettifying and build tax on 900 south; go back to neighborhood trash pick ups instead of
call to haul; stop making 4 lane roads into 2 lane-- the gridlock in sugarhouse and 9th and 9th is awful
Sugarhouse is facing mass transportation issues possibly involving Highland Dr and a "streetcar" which is very concerning for the
residents in this area. We need to maintain the residential essence of the neighborhood.
Suggest you include instructions for the several sections that require me to click and drag statements to prioritize. Took trial and error
and almost giving up before figuring out to click and drag. Just the words, "click and drag to order statements" would be great.
Supposed Street improvements have turned into a challenge to access parleys Way for me. You put in crosswalks that block our ability to
merge in two places and they're constantly being knocked down the signs. Whoever designed this does not live in my neighborhood and I
feel like it's a waste of taxpayer dollars. Also what you've done to the road that came over from 27th South through the gully pass the golf
course you've taken four lanes and turn it into two with a huge sidewalk on the west side and I have not seen a single person use that
sidewalk to this day. You also added a around about on the North end that is a complete disaster. The old roadway with stop signs
worked just fine more wasted tax dollars. Street repair needs to be taken more seriously especially along frequently used roads leading to
and from the University of Utah 2300 East between 21st South and foothill drive is a disaster it needs to be resurfaced. I also think they
need to do something to slow the traffic coming off of i-80 or i-215 as they come down parties way it's 40 mph speed limit in they're still
doing 60-65 down through there either put in some speed bumps or get some photo cops that can take pictures of speeding cars an issue
tickets I know you're thinking about doing that. It's also the same on foothill boulevard it's like there's no speed limit occasionally I will
see a couple of motorcycle police up there with radar pulling people over and that slows them down during the time there around but
other than that it's out of control. I just hope someone doesn't get the bright idea to turn those four lanes with a nice medium into two
lanes and a park strip running down the middle of it.
Sure. Our air quality is terrible and the worst part is hardly anything is being done to address it. We constantly have lack of water yet this
survey only asks how we can help as residents (which is unfortunately pretty minuscule) while ignoring the fact that the vast majority of
water is used agriculturally. So that issue is again ignored while heaping the blame on residents. Same with air quality- we're always
asked to drive less, drive electric etc which is great but what about the companies pumping terrible stuff into our air? It's a theme in
Utah to blame the residents but let companies do pretty much whatever they want as long as they make money and help line the pockets
of those in charge of this state.
The closing of the downtown homeless shelter was a huge mistake. Unhoused people are left with nowhere to go after the closure. They're
not going to the other shelter because all of their resources are downtown so they have no where to go except parks and anywhere else
they can set their tent up. They need help and a vital resource was taken from them. Help them please.
Survey is to long
Survey is too long
Survey is too long.
Survey is TOO LONG. Also, I wanted an opportunity to talk about dog parks. We need larger parks. For example, the park on 7th east and
about 14th south is too small --and heavily used. Meanwhile there are enormous ballparks that are very rarely used all around it. I think
one of the ballparks should be converted to a dog park.
Tackle the hard things like homelessness and welfare fraud. I have relatives and friends who can work, have abundant resources and
still get city assistance. I've tried to report welfare fraud for years... this is our tax dollars! Please quit catering to fringe groups because
it will be politically advantageous to you! Have more concern for the citizens that actually pay you! Please treat my tax dollars like you
would treat your own money.
Tell us how long the survey will take in advance. If you did I did not see it.
Page 57 of 65
`�2
/ANALYTICS
thank you for not having very many "on a scale from 1-5" questions.
Thank you for taking input. Air quality and affordable housing are my top concerns.
Thank you for the opportunity to voice opinions. I was troubled by a couple of questions in this survey which seemed to be leading
questions set up as biased toward getting a person to respond in a particular way. Particularly the question asking people whether they
want to maintain the current housing stock or allow for a broader mix of housing types. Mixing this question in with the concept of
socioeconomic diversity seems like a false dichotomy to me, particularly when the recent growth of high density housing in SLC has
predominately been the growth of high income housing. Should the city be expanding affordable housing? Yes. Should it be allowing this
uncontrolled expansion of high density housing for rich people? No.
I also simply didn't understand the question asking if the city should be encouraging residents to ensure race and income are considered
in sustainability policy and plans. What does this mean? Residents don't make policy. If you're interested in knowing if I as a resident
care about ensuring these factors are taken into account, I would say yes.
Thank you. I appreciate that this survey exists, and that the government is interested in hearing the voices of the city's residents.
Thanks for getting feedback from residents! Let's make Salt Lake City a model of walkable streets, extensive public transportation, and
connected shopping districts and recreation for others in the valley.
Thanks for reaching out to the community for input!
Thanks for sending the survey. I think the city needs to be practical into which problems it can solve and which it cannot. For example, it
would be great for the city to have sustainable energy generation or water consumption, but this is an impractical goal given the land
available to the city and the demands required by neighboring municipalities. These are clearly a state-wide or nation-wide challenges.
What the city can do is practical improvements on building additional housing and supporting transportation. More homes will lower the
prices. More transit options will support a transition to dense urban living. The city is in a transitionary period from a sprawling
metropolitan area to a dense urban environment. This means there will be some residents that are impacted by the growth more than
others. But the city needs to be firm and not give into the demands of a vocal minority that dispute a new trail network (City Creek area)
or new housing development (Avenues). We need a mix of dense housing, businesses and transportation to support the demand for living
in Salt Lake City. For example, I live in the East Liberty park area and despite the signs in yards, I would absolutely love for the streetcar
line in Sugarhouse to be extended up through the area. It will certainly change the feel of the area, but if we do not adapt the city will
falter.
The biggest challenge facing this city is the homeless and just moving them around into neighborhoods close to the city only makes the
problem worse. I have noticed that they are never moved into the more affluent neighborhoods.
The choices on one of the housing option questions seemed biased or leading to get the answer you wanted - it said something about
going with something new or diverse versus existing which was referred to in a negative way.
The city does a great job with great leadership. We however need to keep religion and overly conservative views out of our policy making
since we are not all LDS
The city has a major change from when I moved here almost 14 years ago. It's grimy and littered with crime. The rampant homelessness
and drug problems have crept into liberty wells and sugarhouse and we have experienced numerous people in our yard at all hours of the
night, knocking on our door at midnight to "borrow tinfoil for leftovers", my new truck was stolen out of my driveway and my partner
doesn't want to stay home alone in our nice home when I am off on business. This is 1Ox worse than where I moved from in Boston so
this, in my opinion is a failure because when I moved here it was clean, safe and beautiful. Secondly the increase in taxes is out of
control and not creating a sustainable cost of living for many in the city.
The city is headed in the right direction, but more needs to be done to address the vagrant and homeless policies in the city. The camps
and RVs are everywhere, and just moving them from one place to another isn't going to solve the issue. They are like a cancer to the city.
Ordinances and policies need to be put in place that penalize them for the trash and litter that they leave in their wake. It makes the city
look like a slum. My neighborhood is particularly affected by this problem on a regular basis because of it's proximity to the underpasses
of Union Pacific and Redwood Rd. near 2nd S. It took the city over 10 years to finally commit funds for a quiet zone here, and I am not
holding my breath that it will actually happen. When I used to call the police department to report illegal dumping in the area, they would
not respond. I pretty much just gave up and developed an attitude that the city police are pretty much worthless. I am to the point where
even if I witnessed a murder, I would not waste my time calling 911.
Page 58 of 65
`V2
/ANALYTICS
The city needs to evaluate who is getting assistance and why, I live next to a sponsored program for housing and it is ridiculous. It
appears that all have 4 children each and don't work but have new cars? One of the dad's rides around on a bmx bicycle with a backpack
all day "making deliveries" he is covered in tattoos, has not worked a day (3 kids) since he arrived from Texas 2 years ago.
The city needs to have a reporting system where residents can report illegal homeless encampments.
The City needs to provide low cost housing for people who only receive Social Security.
Provide small housing for homeless
The concerns I have were not addressed in this survey .... ie city growth, high density housing and the impact it is having on existing
neighborhoods.. ..congestion, increased crime, speeding, traffic street parking. Seems I hear more about spending for affordable
housing, homeless than I do about trying to preserve the longtime established neighborhood appeal and charm.
The condition of the city is deteriorating. Growing numbers of homeless. Unsafe and dirty streets. Ineffective police response. High
density housing means high density crime. Impossible blood alcohol driving standards which limits dining and bar visits
(Cant have a glass of wine and drive? Really?) We are rapidly becoming a big, dangerous, dirty CITY)
The damage has been done in Sugar House, thanks for selling out to the financially elite.
The dying Great Salt Lake and air quality are the most pressing issues. Effective action needs to be taken IMMEDIATELY!
The email link to this survey seemed very sketchy. I would work to notify residents ahead of time before receiving a random link in their
email.
The homeless have been taking over liberty park and Herman ball field. The last couple years it has not been a comfortable place to be.
We still walk around the Park multiple times a month. It does not feel safe to let our children run through the grass. We worry about
human waste, garbage and needles. Please bring back the 7 canyons water feature at the park!!!
The homeless situation is out of control and needs to be dealt with immediately. We also do not see police that much and they need to be
expanded and supported.
The homeless situation is out of hand, throwing money at the problem is not helping. Blocking sidewalks, vehicles in disrepair on our
streets, garbage on the streets at camps are violations that are not enforced but parking tickets and not shoveling sidewalks promptly
are immediate violations for abiding taxpayers. Fix this. Salt lake is a beautiful city but not being maintained.
The homeless/panhandlers are getting to the point that it's unsafe to patronize businesses downtown and along the State Road corridor.
It has long been a problem in Pioneer Park. Noise ordinances do not appear to enforced around the Lower Capitol Hill and Marmalade
neighborhoods with ear -splitting -noisy, muffler -removed vehicles driving by regularly including packs of people with highly -modified
racing cars, lift-kitted trucks, and motorcycles especially late at night and during protests on Capitol Hill. Multiple calls to police has had
little effect, please look into other cities that have installed systems to control this. [REDACTED] Someone has struck one of the bases of
the street lights at the intersection of Columbus and 500 N, it cracked it and it is laying by the pole with the wiring and electronics of the
light exposed.
The housing density questions should not be binary choices. There is a range of options that should be included.
The housing Q was loaded, shameful. I want affordable housing not the lies the developers use. I also dont want high rises to get
affordable housing.
The housing questions were a bit leaning, not very neutral in the way especially the 1st was written. I have filled out a number of surveys
on different city topics, attended numerous council meetings of different types, and emailed or provided comments when able to give
feedback, but have not once felt like anything I have done or said mattered to the officials present. Connecting with the city has taken
away any hope I had that my voice matters or that I can make a difference.
The housing questions were poorly written and I had some difficulty deciding what some meant
The inability of the mayor and the city to properly deal with the homeless situation is incomprehensible. It is unacceptable I cannot take
_my children to a park or walk downtown without feeling unsafe and seeing the filth that is allowed in our city.
The major challenges I see facing the city are: 1) responsibly and sustainably managing growth; 2) ensuring access to housing at a rate
normal people can afford (including the people who work for me); 3) improving the environment, including decreasing CO2 emissions,
preserving the Great Salt Lake, and cleaning up the air
the more people, the more problems... population control is a worldwide necessity.
The poll is clearly engineered to create the results desired by the individuals requesting the survey.
(Basically, the questions and available answers are designed to manipulate the data)
Page 59 of 65
`V2
/ANALYTICS
The poll should have more specifically included homelessness issues which in my opinion are the largest and highest priority issues we
face along with water conservation. We need to figure out what works to get people off the streets and do it. Any new housing projects
approved in the city should contribute in some way to a solution.
The potholes in the streets seem worse this winter. Is that true or just a perception? Is there something that could be done to keep them
from reappearing? Like spend more money upfront and do it right, so it takes longer for potholes to form?
Although UTA is not a city agency, UTA should receive more funding to make public transportation easier and more palatable to use. If
the routes were better, buses more frequent, and offered free fare, more people would use it, helping to clean up our air.
The priority listing in this survey did not work for me.
The questions were too broad for the agree/disagree spectrum. It would have been more helpful to be able to give fuller responses.
The rank choice were impossible to completed on my phone. I have to switch to a PC.
The roads and streets in this city are the worst I have seen in my lifetime. Please get back to improving the basic service and quit
spending so much time and money on the fluff.
The Salt Lake City Government is surprisingly effective. I have lived in other cities previously.
The streets are cratered with potholes. The speed limit in many areas was reduced to 20mph ... Sure, that helps with potholes, but now
it's basically a School Zone all the time. The parking opportunities on the streets around the downtown area have become worse.
The stupidity of developers who over -developed Sugar House with multiple high rises, condos, creating nightmarish experience with
traffic for anyone who lives there.
The survey danced around asking questions about vagrancy & crime in Salt Lake City, which are the biggest issues facing this city
sincerely hope future surveys will address this issue.
The survey did not ask about road and the increased traffic problems do to decreasing the number of lanes. South Temple is now a big
big problem.
The survey didn't work on my mobile phone, had to switch to my laptop - would have been good to know that in advance.
The survey does NOT allow for open-ended questions, which is frustrating, although easier for you to analyze. I have major concerns
which were not dealt with sufficiently by this survey: (1) water consumption & preservation of Salt Lake, (2) gondola which the state is
pushing forward, (3) air pollution and the lack of an organized strategy to diminish car pollution & industrial outputs, (4) uncontrolled
growth of the city, (5) pushing of ancillary dwelling units into historic districts, such as Yale Crest, which should not be included in this
strategy, and the likely proliferation of Air BnBs as a result (6) absence of an easy web -based means of submitting testimony to city
councillors and committees.
The survey needs more open-ended questions. I am glad to see that this survey is random sample, because most of the surveys
conducted by the city (like the Residents Portal) seem to be self-selected samples, which are not representative or generalizable to the
population. With respect to the city, the main dissatisfiers for me and most of the people I know are the narrowing of car traffic lanes to
make room for bike lanes (e.g., South Temple, 300 South, 1300 East), the reduction of speed limits broadly in response to pedestrian
accidents (when those accidents occurred only in certain areas of the city), and failure to require new condo/rental housing projects to
provide adequate parking. In other words, anti -car policies. The city handled the George Floyd protests well, and the police department
seems well -run and relatively enlightened. Please keep that up. Policing standards here and elsewhere in the nation need updating, with
training for de-escalation. No one should be killed over a traffic stop, and some suspects who run can be safely arrested later. The city
should also be more responsive to property owners with pending projects that are approved by the Planning Commission and within code.
I know of one situation where a project was unnecessarily delayed by city lawyers and the mayor for 6 months. This was especially
unfortunate because the project was bringing a significant number of new jobs to the city.
The survey was a little long. I would have liked a third option on the priorities question (low mid high)
The survey was long, and a bit repetitive at times (identify high priority and then also rank the same items). I was intent to fill out the
whole survey, but I imagine others might find it cumbersome. It must be tough though, you've got a lot of city interests to cover!
The survey was not Tablet -friendly as I was unable to rate some of my answers when asked. I'll do my best at this point
Street maintenance is highest on my first list
Page 60 of 65
`V2
/ANALYTICS
Police communication was lowest
Parks enhancement was in the middle
The survey was too long, and it was not possible to figure out how far into the process I was.
The city does not seem to be very communicative in some of its initiatives. For example, the decision to make many new (in my eyes,
unnecessary trails) in the foothills; or the decisions about changes in numbers of lanes (like on 900 East); seem to be occuring without
any real public input.
The homeless problem has become a real issue for the citv, and I think needs to be addressed more.
The survey, as all surveys are, drives the direction of the comments. I feel like there are many other needs in the city, so the survey only
skims the surface. Please don't waste tax dollars on gardening etc. We should focus tax dollars on the bigger ticket items and the
community wanting the smaller things should foot the bill for those items they would like to support.
The two major problems now are the loss of water in the Great Salt Lake and the air pollution. Both need action right away. True, these
are more than just city problems, but action has to begin somewhere.
The west side of SLC feels like it is being neglected. The Jordan river needs so much help (as do the people who reside there). There needs
to be more ways to get through the highway that are actually safe.
The west side of the city is not only divided from the city by a corridor of businesses but also by services. We cannot use our parks or
trails without finding needles, condoms, human waste, people sleeping and camping in and along said trails and parks. I worked in the
public schools on the west side and I think this experience explains how we feel. Field trip to the planetarium, crossing the 4th south
viaduct traveling east. Student, "Wow! What is this place?" Me, "This is a part of Salt Lake City. This is our city." Student, " Do we have
to pay to come here?"
The xeriscape programs to reduce grass on the parking strips is resulting in established trees not getting enough water and therefore
they are suseptible to diseases and dying. Residents need more education on appropriate care of the established trees
The yes/no question about housing felt oddly weighted to push people into the first answer. I'm definitely in favor of a variety of housing
but that still stood out.
Also, please expand the animal control team and encourage education on pets in the city
There are a few limited choice of answers to questions that are biased
There are a few responses that I probably would have changed to N/A after thinking about it and realizing my opinion was not super well
founded, but there was no back button, so alas!
I cannot stress enough how ecological changes are top priority for me as a property owner and long time resident of SLC. If our water
dries up and the lake bed becomes exposed, the city will decline. If we do not improve the state of pollution, I fear for the health of myself
and my family in the long term.
There are way too many questions. I think a shorter / more concise survey will be better for the future
There is too much growth. We are trying to pack more and more people into the city and the identity of the city is being lost. The lines to
get to the ski resorts as well as the lines at the lifts are just unreal now vs when I was growing up. Traffic is terrible, the smog is worse
than it has been, there are too many people here now, trying to increase that is the wrong direction to go.
THere should be a back button for the survey.
There should have been questions about our opinions on the value of SLC services received relative to the cost.
There was a question about housing options that was not clear to me, I did not know what either option really meant. One of the topics
that was not covered well, that I know everyone in my area is concerned with is the homeless population. I am also concerned with lack of
home owner and land owner rights. To be clear I am not against zoning or permits. But I am against the way they are currently
administered and run.
This is an amazing city! This survey alone puts SLC head and shoulders above the cities I have lived in previously (Denver, NYC,
Honolulu). That said, there is always room for improvement. Our biggest challenge right now is the incredible growth of the city. We need
to keep our quality of life while accommodating the newcomers. I'm afraid with all this growth, some great things like this survey may
fall to the wayside
Page 61 of 65
`�2
/ANALYTICS
This poll lacks significance. Many questions or choices create ambiguity. A more direct set of questions would segregate respondents
more clearly. For example, to ask that the respondent rank priority of social services, police/fire, business support, or street
improvements tells you little about what a respondent values and this method of prioritizing things misses the opportunity to simply ask,
what do you see as the biggest problems in the city, should the problems be addressed by government intervention, or should some
problems go unaddressed as a money -saving measure, etc. Answers to ambiguous or unfocused survey questions will naturally be
ambiguous and irrelevant.
This survey seemed to dramatically oversimplify many of the issues that are present in SLC. It was also curious that sustainability issues
had an entire section dedicated to them in this survey, but other very important issues such as housing and transportation did not. That
concerns me about where the city's priorities seem to lie. I would reconsider some of the more leading questions present in this survey.
Are questions relating to safety a way to justify a greater police presence in the city? Of course residents want safe places to live and
recreate, but my concern is a positive survey result for increased safety would result in the justification of increased funding to the
SLCPD - something that would not actually make our city safer. In my personal opinion, I wouldn't say that the results of this survey
should be weighted very heavily.
This survey was too long
To improve this city from any socio-economic perspective the streets need to be maintained to a higher standard than we have
experienced over the past 20 years. This includes immediately halting expansion of bicycle lanes and reduction of street sizes. If only
25% of the people utilized the bike lanes that the city perceives use these lanes, we could intelligently discuss bike lane implementation.
As it is these lanes are underused to an embarrassing degree as the streets lie in a state of disrepair. Additionally, the apologetic
behavior the mayor extends to the "great East-West divide" is embarrassing to say the least. Where is the largest amount of tax revenue
generated? Perhaps we can attribute street services to a 40% East & 60% west division vs. the pitiful amount presently spent on central
and eastern portions of the city.
Additionally, if this city/county/state is not spending money on bus tickets to ship out the "unsheltered" then we are wasting taxpayers'
funds to a criminal level. Obviously, this method was used recently to "rid the streets of the unsheltered" for the upcoming NBA All -Star
week. Why will the mayor's office continue to spend taxpayers' money to benefit the non -taxpaying population to a point of encouraging
this behavior?
To many apartments
Too long
Too long. Need a way to see how much more is left.
Too many cars in the City and in my neighborhood. Some houses have six cars.
Transparency.
Tremendous growth without long term visionary planning will lead to a decline in quality of life for all residents. For instance, the
increase in population density has lead to an increase in traffic and subsequent increase in pedestrian danger as well as road surface
degradation. Sewers are obviously overburdened as well.
Two of the questions' set up didn't allow me to answer them, it wanted me to prioritize but it didn't let me do so ... also took longer than 15
minutes
Unbridled growth. Quickly loosing what made Salt Great. I .e. - restricted traffic lanes rather than requiring developers to provide
adequate parking —having to all pay for a new sewage treatment plant rather than charging impact fee on all the new growth —bicycle
lanes taking away street parking — lanes that are not highly used.
Unfortunately the survey only has climate issues, and some road issues. The issues are illegal homeless camping, better flowing
roadways not reduced lanes which cause more pollution/idling increased road time cars waiting, housing designed not right next to
roadway and remove parking from major roadways, street/curb repairs needed, bike/electric moped etc share the road share the cost to
maintain roads with registration for enforcement tickets, civil enforcement dept needs to do there job enforcing ordinances like 9.16
instead of city selective enforcement. The list goes on Crime/Enforcement/Courts/Actions a joke!
Utah is not a democracy. The leaders of Salt Lake City need to fight to get out from under the [REDACTED] Utah Legislature.
Very long.
Very pleased with the City Library programs
Page 62 of 65
`�2
/ANALYTICS
Way too much focus on Igbtq issues. Lgbt people are just a small fraction of our community but based on how we celebrate pride week
you'd think it was everyone. Would much rather we have a fair like the old neighbor fair we used to have at liberty park- where it is
inclusionary of everyone, and have some Igbt sections. I think the focus on Igbt issues reflects the council makeup which they have
misconstrued as everyone is interested in this because it is their own personal interest.
Very disappointed in the rda. Seems like a good old boy network. Want to see it disbanded.
Too much focus on homelessness. We need a place for them to go but not be on the streets. What about housing where you can get a
storage locker and access to a communal bath?
Need to replace the lady who is the head of slc public utilities, Laura briefer, with someone who has the fundamental qualifications for
such a position (engineering degree.). Also the number two guy needs to go.
We are all trying to live within our budgets in these inflationary times, It would behove our city government to do the same.
We don't have any children under 18 left in our home, but we do have adult children who are forced to live with us because of the
housing market and low paying jobs (with or without a college degree). Those are issues I would like to see addressed. Letting us build
multiple or larger than the current mother-in-law apartments that are allowed would be one solution. So would allowing the conversion of
single family dwellings to multiple unit dwellings. Another problem I have with the city is that my father in law, who has the same name
as my husband, had a period of health problems and frequently called 911. My husband was threatened with jail time if we or my father-
in-law called 911 again. We don't even live in the same home. We had to remove his phone so that we wouldn't be arrested for his
behavior. It is a scary position to be in where your choice might someday be jail or life-saving help for a family member. That type of
behavior/ultimatum should not be allowed.
We have got to get HOMELESSNESS under control! ! My family and I love visiting various areas of the city for our ever increasing culinary
cuisine, civil / cultural events, etc, but we are becoming ever more concerned about the homeless camps, drug use, and other
unnecessary items our children have become accustom to seeing.
We have lived in our Highland Park/Sugar House neighborhood ([REDACTED]) for 30 years and raised our three children. They attended
area schools and we've enjoyed accessing areas like Sugar House Park, etc. However, the past three years the neighborhood has changed
and it's for the worse. Most of the single-family homes are now filled with renters and have no interest in being part of the neighborhood.
Many never scrape snow from driveways, gather leaves, etc. They appear to just be in a party mood and there is constant flow of people
coming to the houses for parties, skiing, etc. Frequent marijuana use, loud parties late into the night, and a street clogged with cars is
now the new normal. Most residents keep one car in their driveway and park all other cars on the street. Most nights the homes near us
have at least 5-6 cars per house with just one car in the driveway because they don't want to have to move their car for somebody else.
All the other cars just end up crammed on the street with cars parked so close to either side of your driveway and directly behind that you
fear for your life to even try and back out to leave. I fear for the safety of the few children who live on the street as they walk to school,
etc. because of the dense parking situation and high speeds which people travel. We no longer have many families on our street, but just
an endless line of homes that are now apartments full of loud parties and plentiful cars. This was once a very desirable section of the city
and the homes and yards were well maintained, but it's definitely not as attractive and doesn't attract families. We've also found out
that several single-family homes have been re -zoned to be duplexes, but there is no process for neighbors to even know when this is
being proposed as an owner can just "sneak" it through the system and suddenly you have twice as many units with a ton of additional
people and cars. We've had basement apartments for years, but gone are the ty
We MUST stop the growth!!! Not enough water to sustain all the building, it is irresponsible and dangerous!!
We need a paved path to better connect neighborhood to Fairpark TRAX stop. Many people cut through the grass to go from Northwest
Community Center to the Jordan River Trail and across the bridge to TRAX. An additional sidewalk through that park and some additional
lighting would be great to improve connectivity and safety.
We need more public transportation, and we need to ask companies operating in our city to give back their fair share of the pie by paying
their taxes, utility usage and fair wages., and compensate for the negative health and environmental effects their operations have on our
city through pollution, water usage, road usage, and most of all, through unfair treatment of our citizens.
We need to consider the Jordan river in the city water concerns, primarily the area 9 south through 3000 north.
Page 63 of 65
`V2
/ANALYTICS
we need to prioritize water conservation. I'm left having to think about what state I'll need to move to because I have very low hopes for
this state in terms of livability in 10-20 years. _
We seem to be having an increase in Gang violence. this is very unsettling.
WE THE PEOPLE requesting the State of Utah government STOP the smart city/agenda 2030/camera surveillance/face recognition/5G
tower BS agenda. Also, STOP poisoning our water!
Well done. Representative of impending issues.
when are we going to get the homeless (criminal) element under control
When asked to rank priorities for the city I rated "improve city streets" highly. To clarify, I only wish to see improvements to bike,
pedestrian, and transit infrastructure. Accommodations for personal vehicles are already more than adequate.
Why are there so many approvals for huge condo complexes? They are taking over our city and making it a concrete jungle. Who is living
in all these buildings? Is it affordable housing? Sugarhouse has been ruined by condominiums. So many nice areas are being replaced by
awful, huge buildings. It is so sad.
Why does salt lake want to become a jungle of enormous apartment buildings with the streets winding through canyons of tiny balconies?
Sugarhouse has been mortally wounded by greedy developers and our city council should be called to account. When the wind changes
and all those units are vacant that's when your crime will come like rats in the night. I applaud the whale, I mourn the arrival of these
shortsighted carpetbaggers we call developers.
Why doesn't the city cap growth? Traffic, air quality, water resources, etc. are seriously endangering the quality of life and life itself in
SLC. This once beautiful city has become toxic in many ways. There are too many people here, yet I always read that capping growth is
out of the question. Why? My only option is to hope to sell my house and leave. This is a tragic situation where city and county leaders
have failed citizens miserably. Irresponsible. Tragic.
Won't make a difference
Would have liked the ability to go back to previously answered questions to change answers.
Would like to have a back button to change an answer
Would like to see a back button
Would love to see drastic actions taken towards better air quality, climate change, more funding for education and teachers, and not
mixing religious views with human rights and policies.
Would really like to see traffic decreased in the 2100 S (Granite Furniture) area
Yes let's take care of our citizens before we take care of all these undocumented illegal and refugees that would be a quality of life for
everybody if somebody would start deporting people instead it importing people to Utah it is just a disaster we have no housing our
schools are filled with children that don't speak English and they spend so much money trying to teach these children how to speak
English and the kids that are special needs don't get there education quality education so yeah and where is all the money being spent
that is been donated for drug addicted humans drug addicted citizens by the pharmaceutical where did all that money get set because
there is so many people dying from opiates and fentanyl and nobody wants to talk about it
Yo! I know about the ridiculous city ordinance for contractors to build "lower income" housing in Yalecrest, Wasatch Hollow etc. The city
council should be ashamed of this statute. We all know that contractors are tearing down historical homes to build huge, modern
monstrosities that they will price at rates unattainable for lower income families. Oh and we all know Erin Mendenhall's husband is a
contractor - weird how that works. We are onto Erin and the council cronies and we are going to fight back big time.
You don't address the real issues, such as high property taxes, excess fees, privacy and noise issues with local businesses in residential
areas, or the current trend to disregard neighborhood integrity when allowin new builds and placement of govenment rehabilitation
centers. You just wan validation for the projects that you want not what the citizens want
Your housing questions aren't nuanced enough. I support & know the need for affordable housing in Salt Lake. I can't believe how much
it costs to rent or to buy a new home these days. However, I don't support the all growth at any cost model we seemed to be locked in.
Sugarhouse has certainly done its share of providing high -density housing, but to keep piling it on to shove more people into smaller
spaces while continually decreasing reasonable traffic access has its limits too. I might feel a bit better about it if the housing was
affordable, but it isn't. Preserving the character of our historic neighborhoods has its place too. Also, I am pro -bicycle but believe key
access roads do not need to be turned into bike lanes when there are bike lanes one street away (e.g., 21st South). With housing and
with street design there needs to be balance between multiple needs and quality of living, not just stack'em & pack'em.
Page 64 of 65
`�2
/ANALYTICS
Your questions are leading. What if I asked you ... do you prefer a broken leg or syphlis? Both answers are bad. I detest what our cities
are becoming. There are too many people, and too many ugly boxes for buildings. We needs to install a "Keep Out" sign on the border
coming from California and Arizona. We have WAY too many homeless services. We are attracting homeless people from the entire world
to come to Utah, seemingly on purpose. Stop it!
Your survey seemed to be aimed at selecting choices that you think were relevant options from your point of view. The choices you offered
for me to select from did not give me an opportunity to express my point of view. Many of the issues I am interested in weren't even
represented in your survey. To be meaningful, you need to give a better opportunity for GIVING my ideas, not just having me select from
among your proposed ideas.
Page 65 of 65